Reviewed: August 8, 2023
Sagar
United Arab EmiratesHotel dont have pool or spa to relax a day with kids.Bell boy service not available from B3 entrance overall not value for vacation going family more for business trip.
Hotels connectivity
Stayed in August 2023
Reviewed: August 3, 2023
Antoine
DenmarkNo onsen or even spa
Stayed in July 2023
Reviewed: July 23, 2023
Kim
CanadaView, location, kind staff
Stayed in July 2023
Reviewed: July 23, 2023
Dattathriyan
United States of AmericaFor a 5 star, I would expect a pool and concierge service
Great location and service. The staff was very helpful for everything we needed.
Stayed in July 2023
Reviewed: July 21, 2023
Eunsun
JapanNice and new.
Good location and perfect view about osaka All shopping mall and convenience stuff just next to hotel.
Stayed in July 2023
Reviewed: July 17, 2023
Aaron
GuamWe didn’t want to leave!
Location was perfect. Close to three malls, train, zoo, and grocery store.
Stayed in July 2023
Reviewed: July 15, 2023
Wai
Hong KongSince we stay for 10 days , it will be more convenient if there's a laundry room in the hotel. We need to walk around 10 mins to the nearest laundry shop. The quality of the restaurant cooka is a bit disappointed. The hotel room is lack of hanging hooks and string for guests to dry the clothes.
convenient location. JR and Kintetsu are at the B1 floor of the building so can go to Kyoto , Nara , Kobe in an hour. Excellent view of Osaka in the room and several malls such as Mio and Q's are nearby. You can find lots of restaurant around.
Stayed in July 2023
Reviewed: July 13, 2023
Tariq
United Arab EmiratesNo swimming pool
Stayed in July 2023
Reviewed: July 11, 2023
Siu
Hong KongNot very well trained front desk staff,
Perfect location, excellent view, exceptionally clean room
Stayed in July 2023
Reviewed: July 6, 2023
Faisal
KuwaitThe laundry was too professional I liked it but it was abit pricey
The staff and how everything were so organised and clean. As well as the varieties in the room. Everything was so there I loved it
Stayed in July 2023
Reviewed: July 6, 2023
Nicole
Australiagreat view, clean
very clean, convenient, great facilities
Stayed in July 2023
Reviewed: July 5, 2023
Stephen
Malaysia1. Room a little small and no connecting rooms available 2. Breakfast is good but spread can be improved, at least have rotating variety for a small section. We stayed 12 nights and by the 2nd week, we got so tired of the selections.
1. LOCATION! Right above a reputable mall and minutes away from most train lines. 2. Staff is superb, exceptionally helpful, from the concierge, front desk to bell service. They helped us deliver our luggage to our Tokyo hotel, so stress free! 3. Special mention to Trainee Miku, she's gone all out to help us get our reservations done for our next leg in Tokyo, which was canceled unexpectedly. Arigato gozaimasu Miku! In all, we can't think of a better hotel to be in Osaka. Being in a mature and less chaotic area, but with a short ride of train to anywhere in the city. Being above a major mall is the cream on top. Staff here are the gems of the hotel!
Stayed in June 2023
Reviewed: July 3, 2023
Mary
United States of AmericaNone
Walking distance to the station, mall and restaurants
Stayed in July 2023
Reviewed: June 29, 2023
Anonymous
United States of AmericaEverything was perfect!
Stayed in June 2023
Reviewed: June 27, 2023
Sheldon
CanadaFirst room we checked in is smelly, bathroom smell and we changed to another room, still a little bit smell. Even my kids can tell the smell is there. think a 60000 yen/night hotel should do bette than that.
The location is great, in the tallest building of Osaka and right next to a major train station, easy to get to everywhere. Staff are helpful too.
Stayed in June 2023