• Reviewed: August 9, 2023

    Hans

    Germany
    2 helpful votes
    9.0
    “great, but too close to station and station noise”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted from a mobile device

    only low floors, lot if noise from the station

    really sophisticated design, sympthetic personell, intelligent room configutation

    Stayed in August 2023

  • Reviewed: August 8, 2023

    Alberto

    Singapore
    3 helpful votes
    10
    “A must stay hotel - #1 in Kyoto!”
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing. It was a lovely hotel. Very impressed with everything.

    What a lovely hotel! Loved everything about it. The building design, artwork and Zen atmosphere was impressive. Exceptional service from helpful staff (especially Maeda san), clean and spacious rooms with nice amenities, quality of bed sheets and pillows top notch, location excellent and next to Kyoto JR station. Kaiseki lunch, breakfast (Japanese and western) excellent. We will definitely stay here again!

    Stayed in August 2023

  • Reviewed: August 6, 2023

    David

    United Kingdom
    7.0
    Good
    • Leisure trip
    • Family with young children
    • Stayed 5 nights
    • Submitted from a mobile device

    Staff were not welcoming to white foreigners and evidently favoured Japanese guests. Due to our tattoos we were sat in a separate room for breakfast and we're unable to use the spa- blatant discrimination. This is despite the fact that we were paying for one of the hotels top suites.

    The hotel facilities and location

    Stayed in August 2023

  • Reviewed: August 5, 2023

    Anthony

    United States of America
    10
    “Outstanding”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    Not much

    The room was comfortable clean and the breakfast was excellent highly recommend it

    Stayed in July 2023

  • Reviewed: August 3, 2023

    Chen

    China
    1 helpful vote
    8.0
    “Wonderful”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    Hope to have more breakfast offerings

    The location is great, very close to Kyoto station (walking within 5min), convenient to everywhere!

    Stayed in July 2023

  • Reviewed: August 2, 2023

    Marie

    United Kingdom
    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    The gym is very basic - no towels or bottles of water past 9.30am Light weights, the yoga mats are very slippery Concierge service not particularly helpful / with initiative to book restaurants

    Modern

    Stayed in August 2023

  • Reviewed: August 1, 2023

    Billhar

    United Kingdom
    5.0
    “Travel Lodge/Premier Inn feel.”
    • Leisure trip
    • Family with young children
    • Stayed 5 nights
    • Submitted from a mobile device

    Not very clean, stained carpets and shower curtains, very dusty.

    Location to the peace park and the restaurant and roof top bar

    Stayed in July 2023

  • Reviewed: August 1, 2023

    Jiankai

    France
    6 helpful votes
    8.0
    Very Good
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    location cleanness design

    Stayed in July 2023

  • Reviewed: August 1, 2023

    Gramling

    United States of America
    10
    “We will be back!”
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything! From the employees to the room to the breakfast, it was incredible!

    Stayed in July 2023

  • Reviewed: July 31, 2023

    Keok

    Singapore
    1 helpful vote
    9.0
    “The room is very spacious and the beds are firm. Very comfortable room.”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    We need to request for a harder pillow. Had a bit of problem trying to navigate the iPad to locate the item. It was placed under rental which was not very accurate as we did not rent the item.

    It is very clean and the things are well maintained.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    Nuala

    United Kingdom
    4 helpful votes
    10
    “Serene and convenient. Excellent location would come back and stay again.”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent location. Spotlessly clean. Beautifully decorated.

    Stayed in July 2023

  • Reviewed: July 30, 2023

    Anna-louise

    Australia
    8 helpful votes
    10
    “An oasis of calm and comfort in the most convenient place.”
    • Leisure trip
    • Couple
    • Stayed 5 nights
    • Submitted from a mobile device

    We loved everything. For some reason, even with the great, modern design of the room, it also managed to feel cosy and like being at home, not just a stylish hotel room. The staff were very pleasant and the lobby magnificent. We also loved the air quality in the room. Hotels often feel make me feel a little unwell due to artificial air conditioning, but this hotel didn’t give me that problem at all. The position, two minutes walk from Kyoto station was fantastic. The hotel itself felt like an oasis of calm to come back to, but being able to get everywhere in Kyoto quickly by train and also on bullet trains quickly, saved us so much time. The station itself is also great for dining options. This was one of my favourite hotel rooms in years.

    Stayed in July 2023

  • Reviewed: July 28, 2023

    Nahum

    Switzerland
    1 helpful vote
    8.0
    “Excellent location big and modern rooms ,but having 2 rooms (2 adults + 1 daughter) each time we opened the door the cor”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    The 7 th. Floor was actually stinky ( Smell of urine ) It was very disturbing .

    Location, and room

    Stayed in July 2023

  • Reviewed: July 28, 2023

    Shamsa

    United Arab Emirates
    1 helpful vote
    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Stayed 3 nights
    • Submitted from a mobile device

    Limited in-room dining options. I wanted to order from their Italian restaurant but it was closed, they close 2 days a week. Also there was no concierge, the front desk staff tried to assist us, however we didn’t get the information we asked for.

    The location was amazing, a lot of shops, bakeries, mini marts & restaurants are near by. Also the metro station was a walking distance. The staff are friendly.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    Liphyean

    Australia
    10
    “Most amazing experience!”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing at all.

    Amazing. Most incredible experience and service staying here! Lovely space with award winning design.

    Stayed in July 2023