Reviewed: August 9, 2023
Hans
Germanyonly low floors, lot if noise from the station
really sophisticated design, sympthetic personell, intelligent room configutation
Stayed in August 2023
Reviewed: August 8, 2023
Alberto
SingaporeNothing. It was a lovely hotel. Very impressed with everything.
What a lovely hotel! Loved everything about it. The building design, artwork and Zen atmosphere was impressive. Exceptional service from helpful staff (especially Maeda san), clean and spacious rooms with nice amenities, quality of bed sheets and pillows top notch, location excellent and next to Kyoto JR station. Kaiseki lunch, breakfast (Japanese and western) excellent. We will definitely stay here again!
Stayed in August 2023
Reviewed: August 6, 2023
David
United KingdomStaff were not welcoming to white foreigners and evidently favoured Japanese guests. Due to our tattoos we were sat in a separate room for breakfast and we're unable to use the spa- blatant discrimination. This is despite the fact that we were paying for one of the hotels top suites.
The hotel facilities and location
Stayed in August 2023
Reviewed: August 5, 2023
Anthony
United States of AmericaNot much
The room was comfortable clean and the breakfast was excellent highly recommend it
Stayed in July 2023
Reviewed: August 3, 2023
Chen
ChinaHope to have more breakfast offerings
The location is great, very close to Kyoto station (walking within 5min), convenient to everywhere!
Stayed in July 2023
Reviewed: August 2, 2023
Marie
United KingdomThe gym is very basic - no towels or bottles of water past 9.30am Light weights, the yoga mats are very slippery Concierge service not particularly helpful / with initiative to book restaurants
Modern
Stayed in August 2023
Reviewed: August 1, 2023
Billhar
United KingdomNot very clean, stained carpets and shower curtains, very dusty.
Location to the peace park and the restaurant and roof top bar
Stayed in July 2023
Reviewed: August 1, 2023
Jiankai
Francelocation cleanness design
Stayed in July 2023
Reviewed: August 1, 2023
Gramling
United States of AmericaEverything! From the employees to the room to the breakfast, it was incredible!
Stayed in July 2023
Reviewed: July 31, 2023
Keok
SingaporeWe need to request for a harder pillow. Had a bit of problem trying to navigate the iPad to locate the item. It was placed under rental which was not very accurate as we did not rent the item.
It is very clean and the things are well maintained.
Stayed in July 2023
Reviewed: July 31, 2023
Nuala
United KingdomExcellent location. Spotlessly clean. Beautifully decorated.
Stayed in July 2023
Reviewed: July 30, 2023
Anna-louise
AustraliaWe loved everything. For some reason, even with the great, modern design of the room, it also managed to feel cosy and like being at home, not just a stylish hotel room. The staff were very pleasant and the lobby magnificent. We also loved the air quality in the room. Hotels often feel make me feel a little unwell due to artificial air conditioning, but this hotel didn’t give me that problem at all. The position, two minutes walk from Kyoto station was fantastic. The hotel itself felt like an oasis of calm to come back to, but being able to get everywhere in Kyoto quickly by train and also on bullet trains quickly, saved us so much time. The station itself is also great for dining options. This was one of my favourite hotel rooms in years.
Stayed in July 2023
Reviewed: July 28, 2023
Nahum
SwitzerlandThe 7 th. Floor was actually stinky ( Smell of urine ) It was very disturbing .
Location, and room
Stayed in July 2023
Reviewed: July 28, 2023
Shamsa
United Arab EmiratesLimited in-room dining options. I wanted to order from their Italian restaurant but it was closed, they close 2 days a week. Also there was no concierge, the front desk staff tried to assist us, however we didn’t get the information we asked for.
The location was amazing, a lot of shops, bakeries, mini marts & restaurants are near by. Also the metro station was a walking distance. The staff are friendly.
Stayed in July 2023
Reviewed: July 25, 2023
Liphyean
AustraliaNothing at all.
Amazing. Most incredible experience and service staying here! Lovely space with award winning design.
Stayed in July 2023