• Reviewed: July 14, 2023

    Sergio

    United States of America
    1 helpful vote
    10
    Exceptional
    • Leisure trip
    • Couple
    • Stayed 3 nights
    • Submitted from a mobile device

    It is perfect, the people are incredible, the location the best and the hotel was beutiful

    Stayed in July 2023

  • Reviewed: July 6, 2023

    Maria

    United States of America
    10
    “Beauty, comfort and enchanting.”
    • Business trip
    • Couple
    • Stayed 4 nights

    I wish the order of Mole Tamale came with two instead of one. But in all reality it was best they kept it at one.

    Breakfast was spectacular. I was hooked on the Mole tamale. I had it every morning. Starting of breakfast with a cup of hot Oaxacan chocolate set the mood. A platter of fresh fruit was also like a bouquet of fresh and enticing flavors.

    Stayed in June 2023

  • Reviewed: May 30, 2023

    12345je

    France
    2 helpful votes
    8.0
    “Excellent service and very nice staff”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights

    Very nice staff, good breakfast. Also, very good location... actually almost "too downtown" because one can hear the street noise from the room (Oaxaca and its numerous roof-top-bars are quite noisy at night...)

    Stayed in May 2023

  • Reviewed: March 21, 2023

    Peter

    United Kingdom
    8.0
    “Lovely family house. Not 5 star hotel”
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    Bed had a plastic under sheet. Very hot ! Room had noisy a/c unit too near bed. No outside window.

    Location and lovely staff

    Stayed in March 2023

  • Reviewed: March 9, 2023

    James

    United Kingdom
    10
    Exceptional
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    This place is an absolute gem Its right in the historic centre near all the rooftop bars and best reastaurants It's setting and interior is very authentic but cool. Above all the service and how accommodating every single person there is was outstanding. It really felt as if you were staying at someone ypu knows place. Lovely people Certainly recommend and will stay here again when we come back to oaxca city as its a magical place Thank you

    Stayed in March 2023

  • Reviewed: February 22, 2023

    Eric

    United States of America
    10
    “would not consider staying anywhere else”
    • Leisure trip
    • Couple
    • Stayed 7 nights
    • Submitted from a mobile device

    supremely hospitable, amazing location, fantastic staff

    Stayed in February 2023

  • Reviewed: February 9, 2023

    Timothy

    United States of America
    10
    Exceptional
    • Leisure trip
    • Group
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was excellent and the staff was very accommodating.

    The staff at the hotel were very accommodating. They wanted to make certain our stay was wonderful, which it was.

    Stayed in February 2023

  • Reviewed: January 18, 2023

    Michael

    United States of America
    10
    “The staff make this place so special!”
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff, location!

    Stayed in January 2023

  • Reviewed: January 2, 2023

    Gijs

    Slovakia
    20 helpful votes
    9.0
    “Very friendly hotel with personal touch on super location”
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    Some rooms (like hours) are on street side and can be a bit noisy. I would also recommend to give the rooms an update of furniture and painting to freshen it up a bit.

    Top location right in the middle of the old town, amazingly friendly staff with a nice personal touch and big rooms. Simple but nice breakfast that can also be served on the roof terrace, with great views over the city.

    Stayed in December 2022

  • Reviewed: January 2, 2023

    Jessica

    United Kingdom
    10
    “Fab hotel in an awesome location. with excellent service!”
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    The property is absolutely beautiful and lives up to its palatial name. we stayed in Roma suite which was huge, gorgeous and really clean. The service from start to finish was outstanding, the team couldn’t do enough for us and made us feel really special. would definitely stay again.

    Stayed in January 2023

  • Reviewed: January 2, 2023

    Raphael

    United Kingdom
    4 helpful votes
    7.0
    “beautiful but tired palace”
    • Leisure trip
    • Couple
    • Stayed 3 nights
    • Submitted from a mobile device

    the Property is tired particularly the rooms the balcony and the bathrooms. there’s only breakfast and it’s not great (very minimal and coffee is old school) it would be ok if the price wasn’t so high but it’s just not good value for your money and there’s better options in the city

    beautiful palace - location is great and staff is lovely

    Stayed in December 2022

  • Reviewed: December 21, 2022

    Suarez

    Mexico
    10
    “Excelente”
    • Leisure trip
    • Couple
    • Stayed 5 nights

    Todo superó mis expectativas

    Stayed in December 2022

  • Reviewed: November 26, 2022

    Fabiana

    United States of America
    10
    “Magical!”
    • Leisure trip
    • Group
    • Stayed 4 nights
    • Submitted from a mobile device

    Marvelous, elegant, wonderful service, and perfect location! We will be back!

    Stayed in November 2022

  • Reviewed: November 8, 2022

    Patrick

    United States of America
    5 helpful votes
    10
    “Posh”
    • Leisure trip
    • Solo traveler
    • Stayed 2 nights

    Shower needed some repair and updating.

    White-glove service. A full staff dedicated to making your stay great. Loved the breakfast and the complimentary wine. Very central location as well. You don't want to be too far south in Oaxaca.

    Stayed in November 2022

  • Reviewed: November 1, 2022

    William

    United States of America
    3.0
    “not worth the money wouldn’t stay here again”
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    room was way too expensive almost $350 / night and the room had no windows so extremely stuffy and no ventilation. there was a double door which opened to a 6 ft x 6 ft “Courtyard” but it was an enclosed roof so again no air. the room had small ants all over the bathroom sink. there is also a large motion sensor light at the entrance which would turn on just by rolling over in the bed. this made getting any rest nearly impossible. the staff was nice despite all this and since they had no other rooms available we stayed. however upon leaving I requested a car at 530am. they promised it would be ready. at 530 it was not there and they told me 5 minutes. I waited 15 minutes and still no taxi. I told the staff I may lose my flight if we do not leave soon. the staff said no, wait just 5 minutes again. at which point I was done with this place. I ran down the block to the corner and hailed a taxi myself in about 30 seconds. sadly it was not a good experience and I would never stay here again.

    location was great in the center

    Stayed in October 2022