Reviewed: August 2, 2023
Mohamad
United Arab EmiratesThe beach is not encouraging for swimming especially before/ after the tide. Sport activities are limited.
Breakfast is amazing. Staff very helpful and active. Room is very clean. Water villa pool design is amazing and clean.
Stayed in August 2023
Reviewed: July 16, 2023
Shahnaz
MalaysiaNOTHING ALL ARE PERFECT I AM TOO HAPPY TO RETURN
FOOD - EXCELLENT ALTHOUGH A BIT PRICEY SERVICE - TOO EXCELLENT ESPECIALLY THE BUTLER ROOM - TOO EXCELLENT AND LUXURY NEVER IMAGINE IT CHECK IN - A BIT HECTIC BUT THE STAFF ARE ALWAYS COMING TO EXPLAIN AND OFFER EVEN A FREE MASSAGE WOW THAT IS EXCEPTIONAL LOUNGE IN AIRPORT - PERSONALISE AND OUTSTANDING EFFORT BY THE HOTEL PRIVATE DRIVER - LIKE A HISTORIAN
Stayed in June 2023
Reviewed: July 16, 2023
Sharyne
United States of AmericaThe dining service at L'Orange could improve.
We loved the butter message service. Natasha was very customer service oriented, she took great care of us
Stayed in July 2023
Reviewed: July 1, 2023
Omar
United Arab Emirates1) The Hotel is not new and not very clean. Looks like NO renovations has been done at all. & 2) Other thing which was really annoying me , that I tried to order Breakfast to my room after 11:00 am , and they don’t serve at that time so After 11:00 am I have to order from Lunch menu. Really this is weird and never happened with me before. I have asked them kindly to ask the chef to make breakfast for my kids at 11:20 and explained them I don’t want to order lunch At this time , they simply refused without any help. 3) The beach is Extremely DIRTY, and no one can swim in the sea.
View of the mountain.
Stayed in July 2023
Reviewed: June 25, 2023
Saidah
SingaporeWe travelled with young kids yes we understand we didn't look like the normal rich guests that the hotel staff is used to. A personnel approached me as I was seated at the corner of the lobby waiting for the rest of my family to come down to head to the pool and asked if I was there to fetch a guest. She did appear to follow us towards the garden area near the pool as if she didn't trust us to be guests there? I understand the need for security but I felt that we were judged just because we didn't look like we belonged.
The private beach just for the guests usage. Great rooms facing the andaman sea. Butler service was exceptionally good! Special shoutout to Jazlee, Haikal for supporting our stay there and making us feel at home. Banquet staff during breakfast service are super attentive to our needs as well as the kids. Thanks to Hafiz & Famezy, you guys are doing so so good. Checking in and out with Kira was a breeze as well. Super friendly and informative about where we can head for the days.. Concierge staff really took great care of us during our stay...thank you for being there, shielding us from rain and shine to our car!
Stayed in June 2023
Reviewed: June 4, 2023
Shake
MalaysiaThe room service menu is very limited
Not crowded
Stayed in May 2023
Reviewed: May 21, 2023
Harrish
MalaysiaBreakfast
Stayed in April 2023
Reviewed: May 6, 2023
Abdullah
Saudi Arabiasuddenly found 2 monkeys inside our villa
everything is amazing
Stayed in May 2023
Reviewed: April 28, 2023
Siti
MalaysiaBeach was not clean
staff tentativeness and beautiful rooms
Stayed in April 2023
Reviewed: April 25, 2023
Chris
AustraliaBeach sand & tidal water made swimming in sea unattractive
Quiet & private location, well designed & appointed lagoon villa
Stayed in April 2023
Reviewed: April 24, 2023
Mohammed
MalaysiaThe beach is not swimming friendly.
Great experience. The staff and service are outstanding.
Stayed in April 2023
Reviewed: April 16, 2023
Shyamala
Malaysiathe food offered at Kayuputi could have been better for the price we paid for.
the room and facilities
Stayed in April 2023
Reviewed: April 9, 2023
Andy
United States of AmericaThat we couldn't stay longer!
Everything about this stay was wonderful - the staff (a huge thank you to Kira, Zal, Shaheed and Shiven), the room, the grounds, the food. Just exceptional all around!
Stayed in April 2023
Reviewed: April 3, 2023
Joanne
SingaporeHaving to leave!
Sensational location and wonderful room and facilities. I highly recommend the spa for a hot stone massage. The butler service was a wonderful surprise, with lovely prompt service. The beach area was beautiful and the beach bar cocktails were excellent.
Stayed in April 2023
Reviewed: March 15, 2023
Mark
United KingdomYou have some areas needing maintenance and it’s showing
Loved staff, beach and the design
Stayed in March 2023