Reviewed: August 10, 2023
Lizzy
New Zealandno information in the rooms with wifi, restaurant, happy hour etc etc. They told us at front desk but there was a lot going on and hard to hear so was difficult taking it all in. didn’t realise until leaving there was a restaurant there.
location was great
Stayed in August 2023
Reviewed: August 10, 2023
Anonymous
New ZealandWe had just got back from a concert and we’re like yay let’s get room service but the only thing that was a available was butter chicken.
Free chocolate hour with a view
Stayed in August 2023
Reviewed: August 10, 2023
Jo
New ZealandUnfortunately we had no water - totally outside of the hotels control, due to a burst water main. However they did as best they could supplying bottled water and updates.
Great location! Great Decor and Lovely Staff
Stayed in August 2023
Reviewed: August 9, 2023
Branwen
New Zealandthey had no water due to a There was water supply issue and there was drilling all night to try torectify the issue
Lovely to look at, very clean with friendly staff.
Stayed in August 2023
Reviewed: August 7, 2023
Andrew
New ZealandHotel lost water after a burst pipe.
Shower, decore, staff, location.
Stayed in August 2023
Reviewed: August 7, 2023
Helene
New ZealandAt the time there was an issue with the water so we had no water for the time of our stay. We stayed on the fourth floor and it was very noisy from the streets below.
Awesome location, right in the CBD and close to bus stops and Britomart. Was very clean and fresh feeling,
Stayed in August 2023
Reviewed: August 6, 2023
Melissa
New ZealandGreat location. Free ice cream for the kids was a hit. Friendly, helpful staff. Chocolate hour a great bonus! There was no water at the hotel (through a city fault not of the hotel) and the staff all delay with this issue really well.
Stayed in August 2023
Reviewed: August 6, 2023
Helen
New ZealandThere was a water leak in the street and the hotel had no water, the staff managed the situation extremely well, especially given it wasn’t their fault. It wasn’t too big of an issue for us
The team went above and beyond for my sons birthday and made it so special for him - thank you!! Big room, very comfortable beds and fantastic location
Stayed in August 2023
Reviewed: August 6, 2023
Jennifer
New ZealandThere was no water - so no shower or flushing toilets for the whole stay. But this was outside their control. The noise from the night club down stairs kept we awake all night until about 4am! Music, people - the double glazing and thin curtains did nothing to help prevent the noise and the thudding base. At the other side of the hotel, water trucks were working all night keeping people in our other room awake. The internal doors are VERY heavy and noisy, also keeping us awake.
The staff were amazing. There was a burst water main and they tried their best to keep us comfortable while there was no water for our entire stay!
Stayed in August 2023
Reviewed: August 6, 2023
Amna
Qatar-
The view was amazing also , staff , facilities, and the location of the hotel was the most amazing thing
Stayed in July 2023
Reviewed: August 6, 2023
Courtney
New ZealandWater was not working (out of their control) we were refunded 50% of our stay after a discussion on check out. We were not informed about water issue until after we checked in and paid - were told it would be back on at 6 and provided with 3 small bottles of water. No communication at all after this, no more water given and was still not working when we left at 10am the following day. Could not flush toilet, shower wash hands etc was terrible
Good location.
Stayed in August 2023
Reviewed: August 5, 2023
Sophie
New ZealandNot sure if some of the rooms have a bath but ours never has and I would prefer to have one.
Love this hotel. Staff are very friendly and accommodating of requests. Rooms always comfortable and clean. Kids adore the chocolate hour and ice cream. Perfect location for getting around the city. Valet very convenient and car is always ready to go on time
Stayed in August 2023
Reviewed: July 27, 2023
Malcolm
New ZealandView during breakfast is amazing
Stayed in July 2023
Reviewed: July 27, 2023
Lisa
United KingdomHospitality from staff was underwhelming. Hard to get a hold of anyone when needed. Room service never answer phone. Don’t pay for breakfast it’s highly not worth it. Barely any products you would expect and also found hair in one item and nothing was done about it. Overall disappointing
Great location. Right in the heart of Auckland easy to get around
Stayed in July 2023
Reviewed: July 24, 2023
Matt
New ZealandOur room didnt seem to have much noise protection from outside street as we heard loud music from nearby venue throughout night. Would expect a hotel at this price to have such matters covered as part of building refit.
Central location with great amenities. Staff were very friendly and accommodating.
Stayed in July 2023