Reviewed: August 14, 2023
Jacqui
New ZealandThe vomit smell in the room on the first night was horrible but once we were moved rooms it was much more enjoyable
Beautiful property but along way into town in traffic. Breakfast was amazing and the boat was easy to use.
Stayed in July 2023
Reviewed: August 14, 2023
Sarah
AustraliaI think attention to detail should of been better. Wallpaper was peeling off in some areas, some damages around furniture (both in room and other common areas), provided shampoo, conditioner, hand wash were not topped up unless there was a reminder, cutlery were all different shapes and types. These things aren't a deal breaker but for the price and stars that it is, I didn't think I would notice these things.
I enjoyed that you went above and beyond to signify our anniversary with the small gifts in the room. I liked that staff were accommodating to things we needed and recommended things in Queenstown for us to do and visit.
Stayed in August 2023
Reviewed: August 12, 2023
Tracey
AustraliaStaff customer service was average, still waiting for someone to come and look at the fridge, but worked out it was turned off because it was noisy.
Room and hot tub were great. Private location, close to airport.
Stayed in August 2023
Reviewed: August 11, 2023
Sophia
New ZealandLovely staff, lovely room! Thank you for the upgrade
Stayed in August 2023
Reviewed: August 11, 2023
Anonymous
AustraliaOur bathroom taps didn’t work properly. It would of been nice to have more food options close to the hotel.
The views were amazing, the fireplace made it extra special.
Stayed in August 2023
Reviewed: August 11, 2023
Mike
New ZealandThe booking system was not working well for meals. Was not able to get through to reception for help.
The fireplace was a lovely touch and being able to see the water.
Stayed in August 2023
Reviewed: August 10, 2023
Amanda
AustraliaYou’re service was very average, your bar staff were dismal and room service needs a total overhaul. Took over an hour to receive 2 bottles and water on one occasion. Would have been quicker for me to go into town on the water taxi and get back. Need to have your 5th star taken away.
Great comfy bed
Stayed in August 2023
Reviewed: August 10, 2023
Bronwen
AustraliaUnfortunately the beds are really uncomfortable, 2 singles pushed together and the pillows terrible. Also no fitted sheet so the bedding comes apart easily and the doona not covered. On our 4th night we asked for more firm pillows they were still not great. They really need to upgrade the beds ! Such a shame. Would have been a 10/10 if the beds were good.
We enjoyed our stay here, we loved the quiet location. The buffet breakfast and coffee was yummy, the staff were great. We loved the spa in front of our room that was the highlight of the stay. Really nice and quiet and warm.
Stayed in August 2023
Reviewed: August 10, 2023
Anonymous
AustraliaIt was beautiful
Stayed in July 2023
Reviewed: August 10, 2023
Rosie
New ZealandRestaurants. helpful staff who took my disabled sister by wheelchair to and from restaurants
Stayed in July 2023
Reviewed: August 9, 2023
Bonnie
New ZealandNot doing cleaning everyday, just only changing rubbish, for staying 4 nights.
Spa and sauna
Stayed in August 2023
Reviewed: August 9, 2023
Natalia
AustraliaHow outdated it was. No smart tv and no Netflix or any other movie apps. Fireplace flame was 2cm 😂 Bed was way too outdated and way too soft for someone who is an athlete and need firm beds Fireplace panel fell off in the middle of the night with the massive bang Bathroom vanity doors keep falling off
Spa was alright
Stayed in August 2023
Reviewed: August 8, 2023
Alex
New ZealandNothing it was perfect
Amazing location and amenities, loveliest staff, great breakfast buffet, tidy room
Stayed in July 2023
Reviewed: August 8, 2023
Krishant
New Zealandparking was too far from the rooms
Stayed in August 2023
Reviewed: August 8, 2023
Stewart
New ZealandDinner
Stayed in August 2023