• Reviewed: August 14, 2023

    Jacqui

    New Zealand
    7.0
    “Not a great start but got better.”
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    The vomit smell in the room on the first night was horrible but once we were moved rooms it was much more enjoyable

    Beautiful property but along way into town in traffic. Breakfast was amazing and the boat was easy to use.

    Stayed in July 2023

  • Reviewed: August 14, 2023

    Sarah

    Australia
    6.0
    “Overall a pleasant stay but a few touch ups are needed.”
    • Leisure trip
    • Couple
    • Stayed 10 nights

    I think attention to detail should of been better. Wallpaper was peeling off in some areas, some damages around furniture (both in room and other common areas), provided shampoo, conditioner, hand wash were not topped up unless there was a reminder, cutlery were all different shapes and types. These things aren't a deal breaker but for the price and stars that it is, I didn't think I would notice these things.

    I enjoyed that you went above and beyond to signify our anniversary with the small gifts in the room. I liked that staff were accommodating to things we needed and recommended things in Queenstown for us to do and visit.

    Stayed in August 2023

  • Reviewed: August 12, 2023

    Tracey

    Australia
    7.0
    Good
    • Leisure trip
    • Couple
    • Stayed 1 night

    Staff customer service was average, still waiting for someone to come and look at the fridge, but worked out it was turned off because it was noisy.

    Room and hot tub were great. Private location, close to airport.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    Sophia

    New Zealand
    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely staff, lovely room! Thank you for the upgrade

    Stayed in August 2023

  • Reviewed: August 11, 2023

    Anonymous

    Australia
    8.0
    “Comfortable and memorable, we got engaged”
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    Our bathroom taps didn’t work properly. It would of been nice to have more food options close to the hotel.

    The views were amazing, the fireplace made it extra special.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    Mike

    New Zealand
    2 helpful votes
    7.0
    Good
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    The booking system was not working well for meals. Was not able to get through to reception for help.

    The fireplace was a lovely touch and being able to see the water.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    Amanda

    Australia
    7.0
    “Great property, poor service!”
    • Leisure trip
    • Couple
    • Stayed 7 nights
    • Submitted from a mobile device

    You’re service was very average, your bar staff were dismal and room service needs a total overhaul. Took over an hour to receive 2 bottles and water on one occasion. Would have been quicker for me to go into town on the water taxi and get back. Need to have your 5th star taken away.

    Great comfy bed

    Stayed in August 2023

  • Reviewed: August 10, 2023

    Bronwen

    Australia
    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    Unfortunately the beds are really uncomfortable, 2 singles pushed together and the pillows terrible. Also no fitted sheet so the bedding comes apart easily and the doona not covered. On our 4th night we asked for more firm pillows they were still not great. They really need to upgrade the beds ! Such a shame. Would have been a 10/10 if the beds were good.

    We enjoyed our stay here, we loved the quiet location. The buffet breakfast and coffee was yummy, the staff were great. We loved the spa in front of our room that was the highlight of the stay. Really nice and quiet and warm.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    Anonymous

    Australia
    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    It was beautiful

    Stayed in July 2023

  • Reviewed: August 10, 2023

    Rosie

    New Zealand
    10
    “Fabulous will come again. Unexpected upgrade was a great surprise”
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurants. helpful staff who took my disabled sister by wheelchair to and from restaurants

    Stayed in July 2023

  • Reviewed: August 9, 2023

    Bonnie

    New Zealand
    6.0
    “Should do every day cleaning, this is not 5 starts hotel , I only can give 3 star”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    Not doing cleaning everyday, just only changing rubbish, for staying 4 nights.

    Spa and sauna

    Stayed in August 2023

  • Reviewed: August 9, 2023

    Natalia

    Australia
    2 helpful votes
    4.0
    “It was okay”
    • Couple
    • Stayed 5 nights
    • Submitted from a mobile device

    How outdated it was. No smart tv and no Netflix or any other movie apps. Fireplace flame was 2cm 😂 Bed was way too outdated and way too soft for someone who is an athlete and need firm beds Fireplace panel fell off in the middle of the night with the massive bang Bathroom vanity doors keep falling off

    Spa was alright

    Stayed in August 2023

  • Reviewed: August 8, 2023

    Alex

    New Zealand
    9.0
    “Best place to stay in Queenstown, best staff, had the yummiest breakfast buffet, deffinitely would come back”
    • Leisure trip
    • Couple
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing it was perfect

    Amazing location and amenities, loveliest staff, great breakfast buffet, tidy room

    Stayed in July 2023

  • Reviewed: August 8, 2023

    Krishant

    New Zealand
    10
    Exceptional
    • Leisure trip
    • Couple
    • Stayed 5 nights
    • Submitted from a mobile device

    parking was too far from the rooms

    Stayed in August 2023

  • Reviewed: August 8, 2023

    Stewart

    New Zealand
    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Stayed 1 night

    Dinner

    Stayed in August 2023