Reviewed: August 7, 2023
Anonymous
AustraliaEverything good
Location, beautifully appointed room , very comfortable , excellent breakfast , helpful staff
Stayed in August 2023
Reviewed: July 31, 2023
Bryce
AustraliaI would have expected a nicer room considering we were getting married
Stayed in July 2023
Reviewed: July 31, 2023
Akshat
New ZealandRenovation and drilling noise with loud banging throughout. Internet slow but do not stay till renovation is over.
Staff was good especially F&B staff
Stayed in July 2023
Reviewed: July 27, 2023
Harjono
IndonesiaThe bed seems to need replacing as the mattress is deflated.
Delicious breakfast and coffee. The restaurant staff were friendly, even on my birthday they arranged a beautiful cake for me. Thanks to Ha Thu and her friends.
Stayed in July 2023
Reviewed: July 26, 2023
Edouard
FranceThe AC/Heater are really slow (couple hours to really feel it) the sheets / bed covers are really uncomfortable. (Really dry sheets, old bed covers uneven. We personally didn’t had a good sleep any of the 5 nights.
Location is ideal, but be sure to have a room with view on the mountains. It’s clean. The exec lounge is excellent.
Stayed in July 2023
Reviewed: July 18, 2023
Robyn
New ZealandNo complaints
Staff were very helpful and the breakfast was excellent
Stayed in June 2023
Reviewed: July 12, 2023
Minnear
New ZealandUnfortunately the bathroom had a blocked drain and when we drained the spa bath after the first time out children used it the bathroom flooded via the floor drain and the shower drain and leaked out on the the carpet. There was sewer matter in this water! We were moved into new rooms which we appreciated. The heated tiles were off in one of the new rooms which we needed to turn on ourselves. One of the rooms was very cold despite getting a new heater when the original heater did not work (the aircon units were under refurb). There was a power issue and that afternoon we had no power to any of the wall sockets i.e we could not make a cup of tea or use the TV which meant yet another phone call to reception. The tall boy drawers in one room were on a precarious lean forward and the drawers were constantly open (which was a hazard for our young children). There was a lump in the floor into the bathroom along with fraying carpet. There was construction in a number of rooms on our floor and I do acknowledge how quiet these works were, but there was a lot of hazards in the hall way just leaning up against things such as glass table tops, cords etc. There were occasions where we could not get to the lift, there were no signs in the hall and we had to tip toe through the spa lobby in our ski gear to get outside. The hot buffet breakfast items were often cold, although the barista coffee was good and the food from the menu was lovely.
Hands down the stand out of our stay were the fantastic staff. The location was excellent.
Stayed in July 2023
Reviewed: July 10, 2023
Natgreen
New ZealandThere was no great view from the room, but that didn't matter for us.
Being greeted and given a tour was a great touch. Amazingly clean room, lots of space. The TV in the bathroom was a super bonus! Location to town was perfect and the restaurants on site were the best.
Stayed in April 2023
Reviewed: July 10, 2023
Adina
Australiaeverything was perfect. large rooms and luxury bedding and towels. exceptionally well maintained, cosy and spacious. the decor is beautiful. hotel is right in centre of town, valet parking and dry room storage for ski gear made everything easy. the highlight is the staff though. old school hotel service at its best
Stayed in July 2023
Reviewed: July 5, 2023
Jessica
AustraliaConstruction on level 3 where we stayed and was dust everywhere. Couldn’t sleep in and drilling noises all day.
The only good part about the property was the location.
Stayed in July 2023
Reviewed: June 20, 2023
Georgia
New Zealand-
Everyone was lovely and super helpful, the room was nice and big with a beautiful bathroom
Stayed in June 2023
Reviewed: June 18, 2023
Peter
New ZealandThe decor above the coffee machine in our large room was dusty. Apart from that, everything was spotless.
Close location to the lakefront, only a 5 minute walk that saved us having to find a carport. Wilson's carport is directly behind the Sofitel. Friendly staff that are very accommodating.
Stayed in June 2023
Reviewed: June 17, 2023
Michelle
New Zealandjust the renovation noise which couldn’t be helped! only reason why it can’t be a 10
the staff were next level polite and friendly.
Stayed in June 2023
Reviewed: June 15, 2023
Jamie
New Zealandappreciated small treats left and nice card for our wedding anniversary
Stayed in June 2023
Reviewed: June 12, 2023
Greg
New Zealandour room was next to a noisy elevator, and there was construction noise through the walls. when we complained the only option available was another room next to noisy street or $300 upgrade. we chose to change rooms but no one checked on us during our stay to see how our room was or if we could change to more quiet room, it was noisy. as an aside, the lighting in both rooms was subdued making it difficult to see.
we stay there because of the central location
Stayed in June 2023