Reviewed: August 11, 2023
Pagan
New ZealandThe room was tiny 😂 Like we Couldn’t even put our suitcases on the ground tiny ! Major regret
Stayed in June 2023
Reviewed: August 10, 2023
Cloud12
New ZealandWe stayed in a room that obviously backed onto a night club which didn't finish until 4am. When we got back to the room we rang reception to find out what time the music would stop. I was couldn't believe it when they said 4am. Ear plugs are provided and the room had windows but they were frosted and it felt like we were in a cupboard. I have stayed here before and the room was a million times better. Just be careful what you book and check with the reservations first. To be fair reception were amazing the next morning and they said they did try to have the music turned down but I am sure this must happen a lot and we were not a one off. I was actually shocked they even offered this room to paying guests . We were given a bottle of wine and fruit on arrival but it didn't really help when we had to listen to rave music until 4am. Staff are exceptional and I will try and go back again but will be very careful what room I book.
Comfortable beds, great location and really good staff. It does have a nice boutique hotel vibe going on.
Stayed in August 2023
Reviewed: August 10, 2023
Michael
United KingdomNot all rooms enjoy a view - ours was with a very small window looking out to a courtyard shaft makubg the room gloomy. During our three day stay our room wasn't serviced at all despite being out every day between 9am & 3pm
The location was great and the room was quiet. The reception and concierge teams were charming throughout the stay
Stayed in August 2023
Reviewed: August 10, 2023
Tara
New ZealandGreat central location. Staff always friendly and rooms beautiful and very clean
Stayed in June 2023
Reviewed: August 10, 2023
Dominic
New ZealandNo one tells you it’s next door to a night club…my room was vibrating with loud bass till 4am in the morning
Beautiful hotel with amazing location
Stayed in August 2023
Reviewed: August 9, 2023
S
New ZealandThe bed was very nice and lovely. The staff at the hotel were lovely and helpful.
Stayed in August 2023
Reviewed: August 7, 2023
Mandy
New ZealandParking- they told us where to park and we got a parking ticket
Stayed in June 2023
Reviewed: August 6, 2023
Nadia
New ZealandSome things didn’t work like tv’s sound, also couldn’t get chromecast to work even with pin and room number. No nice views from room. Couldn’t get a firmer pillow.
The room and how clean everything was! Lovely staff too!
Stayed in August 2023
Reviewed: August 6, 2023
Yoshihiro
Japanaccess from airport
facilities
Stayed in August 2023
Reviewed: August 6, 2023
Bridget
New ZealandThe king room was very small - not much floor space other than the bed. There's only one window that opens (just), and it looks out into a concrete pit with air con machines. It's a great base for exploring Auckland as you're close to everything, but not a room you'd want to hang out in.
Yummy breakfast included with the room rate. You choose one main item from a short list of breakfast meals (French toast, pancakes, eggs & sides, acai bowl) and there's also a continental buffet. All the staff are lovely. The bed was comfy once we removed the thick mattress topper. Great shower! Advantage of the essentially window-less room is that it was very dark for sleeping, and quiet.
Stayed in August 2023
Reviewed: August 6, 2023
Rhona
AustraliaThe first room offered was musty and smelled bad so I was upgraded to the room I occupied. The bed and pillows were all too soft but I like very firm. I also prefer a bath and hate showers but no baths available. The breakfast was average, no high fibre cereals and the morning I went early the water urn was not hot, an oversight. Also I asked very specifically for a wake up call for my final morning which did not happen luckily I woke in time.
It was in a great loctation and the staff always acknowledged you. The room was pleasant and I liked the colour scheme, also it was on the first floor so I could use the old stairs to go up and down which I really liked. There was great tea selection at breakfast.
Stayed in August 2023
Reviewed: August 5, 2023
Tristan
New ZealandRoom was smelly like it could have a leak
Location was great
Stayed in August 2023
Reviewed: August 5, 2023
Kelly
AustraliaHaving a toothbrush and toothpaste available
Lovely clean room with water replenished everyday. Staff in the restaurant bar area were lovely
Stayed in August 2023
Reviewed: August 3, 2023
Nina
New ZealandBed was uncomfortable and the room wasn’t serviced
Location was excellent
Stayed in August 2023
Reviewed: August 2, 2023
Aimee
New ZealandThe lack of natural light and a proper window lights didn't light up room well so it was a bit dark
I loved the look of the hotel foyers were beautiful bathroom was lovley as was the bed
Stayed in August 2023