Reviewed: August 8, 2023
Catherine
IrelandThe food was not to my taste. I am a very picky eater and the food was too adventurous for me. Also not much of a room service menu.
Beautiful rooms and in the most perfect location. So close to Wawel castle and felt completely comfortable walking the area in the evening alone. Staff were wonderful. beds were super comfy
Stayed in August 2023
Reviewed: August 3, 2023
Karim
SwitzerlandNeeds an update, loud outdated air conditioning and hair dryer and such
Location, feel, ambiance
Stayed in July 2023
Reviewed: August 1, 2023
Sarah
United Kingdomamazing location and totally blown away with the helpful staff, spa and facilities at the hotel, just fantastic
Stayed in July 2023
Reviewed: July 31, 2023
Milosz
United KingdomUnique hotel with beautiful interior and great spa. It's really well located and worth trying out the restaurant and spa
Stayed in July 2023
Reviewed: July 30, 2023
Rachel
United KingdomNothing
room facilities and service excellent
Stayed in July 2023
Reviewed: July 23, 2023
Filip
PolandThe hotel was hosting a private party in the patio in the evening - acoustics is terrible, as building construction amplifies every noise, and we could hear every sound from the party on the second floor after 22:00, making it difficult to rest in the evening after intense sightseeing. For a hotel that puts so much emphasis on catering to every guest, we would expect advance notice from the staff about the noise due to the event (we would likely choose another hotel). If not this issue, my score would be definitely 10. Also, it is a bit confusing about bottled water - it is placed on a table by bed, but included in the price list of the minibar. Many hotels currently offer complimentary water, so we could have missed it is part of the minibar.
Small and luxurious hotel. Staff members do their best to show their dedication to each customer. Beatiful swimming pool in a Medieval cellar. One of the best locations in Krakow overlooking the Wawel castle. Pricewise - affordable as compared to other tourist cities in Europe.
Stayed in July 2023
Reviewed: July 18, 2023
Julia
United KingdomNothing Would stay again in a heartbeat
Supurb
Stayed in July 2023
Reviewed: July 3, 2023
Thorunn
SwedenHotel in need of some serious updates. Shower head fell off during my first day, while showering. Making for a less than great experience. I informed and it was fixed same day. Old shower heads that need renovation. Found dead bug on shower floor mat during last day (probably from cleaning company). I informed at check out and showed pictures. Top bunk in sauna was loose on right side making the seat slope. Risk it will break/fall down soon. I did not inform (no staff member at spa reception at the time and by checkout time I was more focused on the bug I had just found). And finally, I was not impressed when the hotel did not feel like the shower head falling off on me and bug issues warranted that I get two glasses of wine and one breakfast (during a 3 night stay) fully discounted. But gave me a minor discount. For me this summed up to something that was definitely not a five star experience!
Location is great, breakfast to the room was decent, swimming pool / sauna area was empty and so had it for myself (which was very nice)
Stayed in June 2023
Reviewed: July 2, 2023
Shirley
United States of AmericaThe kitchen seemed unfamiliar with when an American just wants black coffee with cream, not a latte with foam.
When I first came to the hotel, I had the worst cold of my life, but the staff and manager made me feel at home and did not disturb me until I felt better. My room was in the inner courtyard and it helped me to relax and get better. They all were very kind and I appreciated it. I had very good spa treatments by Gabby and that helped with my cold as well.
Stayed in June 2023
Reviewed: June 30, 2023
Joan
United States of AmericaLocation, charm and quality of service Spa was wonderful and had a great massage.
Stayed in June 2023
Reviewed: June 29, 2023
Michael
GermanyVery good Service! Very small but nicely done Spa. Great rooftop terrace!
Stayed in May 2023
Reviewed: June 27, 2023
John
United States of AmericaWe were able to select a more desirable room upon our arrival which exceeded our expectations. The hotel has a very desirable address in the heart of Krakow.
Stayed in May 2023
Reviewed: June 19, 2023
Isabel
PortugalThe rooms are not like the pictures. Maybe the pictures are from a special suite probably but quite different from reality offered. The restaurant is nice but expensive for the quality. The 9 courses dinner don’t have wine paring and the wine options are expensive for the wines offered.
The location is perfect and Krakow is beautiful
Stayed in June 2023
Reviewed: June 17, 2023
Jarosław
PolandSwimming pool and top roof, breakfest service.
Stayed in June 2023
Reviewed: June 15, 2023
Paul
United KingdomI personally prefer a buffet breakfast so having a set menu wasnt ideal for me, that said, it was very nice.
Staff were very helpful and the hotel was beautiful.
Stayed in June 2023