• Reviewed: August 14, 2023

    Zilong

    Germany
    7.0
    “An overall pleasant place for a short stay”
    • Leisure trip
    • Couple
    • Stayed 2 nights

    the AC was old and difficult to adjust, there was no spare blanket in the closet so it was cold at night, there was no soap holder, there were no toothbrush and toothpaste, the TV was very small for a five-star hotel

    the location was great, the river view outside the window was amazing, the staff was friendly, the restaurant at the hotel was also top-notch, there was also a spa at the hotel, the room was very quiet

    Stayed in August 2023

  • Reviewed: August 1, 2023

    Krzysztof

    United Kingdom
    8.0
    “Nice and friendly staff , good location”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Good and comfortable rooms , nice view

    Stayed in July 2023

  • Reviewed: July 15, 2023

    Jan

    Czech Republic
    18 helpful votes
    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Stayed 2 nights
    • Submitted from a mobile device

    Unfortunately, some rooms are directed to hte busy street with trams which can get pretty noisy.

    Restaurant is in 3rd floor with superb view of Wawel.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    Bradley

    United Kingdom
    2 helpful votes
    10
    “We’ll be back…!!!!”
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like leaving after only one night. We’ll be back..!!!

    We liked the riverside location with a lovely view from our room. The restaurant is excellent and our waiter Michael was a delight. The outdoor terrace was lush with nice view and great ambiance. I had Caesar Salad which was the best I’ve ever seen. Fresh with warm chicken. …and all of this at 9:30 at night. The rooms were cozy and quiet. Great shower. Now I feel like I’m OTT but we’ll be back!!!

    Stayed in July 2023

  • Reviewed: July 8, 2023

    Martin

    Czech Republic
    8.0
    Very Good
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated rooms. Window to main street with tram.

    Breakfast, spa and fantastic massages, pizzeria in the basement.

    Stayed in July 2023

  • Reviewed: June 28, 2023

    Lawrence

    United States of America
    10
    “This property is one of the most pleasant stays I have had in my life.”
    • Leisure trip
    • Group
    • Stayed 6 nights

    Leaving

    What went well? Everything. The hotel hosted my daughters wedding party. We stayed a few days before and after. There is absolutely nothing they could have done better. Food-Excellent. Breakfast-Excellent. Staff-Excellent and so accommodating. The catering staff knocked it out of the park. Facilities-Excellent. Spa-Excellent. I am difficult to please and this property has made me a life-long customer. Thank you! If I have to find one thing to improve on... Maybe a couple more flavors of lody :)

    Stayed in June 2023

  • Reviewed: June 26, 2023

    Yves

    Germany
    20 helpful votes
    8.0
    Very Good
    • Leisure trip
    • Couple
    • Stayed 3 nights

    breakfast was a bit limited for this type of hotel.

    Nice location, take a room with river view and balcony, big, comfortable rooms. Walking to the city center takes about 20 - 30 minutes along the river, very quiet location for rooms facing the river.

    Stayed in June 2023

  • Reviewed: June 15, 2023

    Saberton

    United Kingdom
    8.0
    Very Good
    • Leisure trip
    • Couple
    • Stayed 3 nights

    Mainly the room size

    Room was small for a double room. Breakfast and restaurant were good.

    Stayed in May 2023

  • Reviewed: May 29, 2023

    Olga

    Ireland
    7 helpful votes
    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Stayed 2 nights
    • Submitted from a mobile device

    spa was amazing. thank you for face care and relaxing massage

    Stayed in May 2023

  • Reviewed: May 17, 2023

    Heinz

    United Kingdom
    1 helpful vote
    7.0
    “Nice stay but not 5* I have stayed in better 4*”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was roadside and very noisy even with the windows closed , nowhere to put your wash bag as the shelf’s were small and no shelf in the shower to put soap or gel on

    Good choice for breakfast and staff were very good

    Stayed in May 2023

  • Reviewed: April 18, 2023

    Paul

    United Kingdom
    8.0
    “had a great time and hotel was great”
    • Leisure trip
    • Travelers with friends
    • Stayed 4 nights
    • Submitted from a mobile device

    bar area in reception needs a rethink

    great location on the river, fabulous food and staff were friendly and helpful

    Stayed in April 2023

  • Reviewed: March 30, 2023

    Michael

    United Kingdom
    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Stayed 3 nights
    • Submitted from a mobile device

    No dislikes.

    We enjoyed the spa,the location the room with a view over the river

    Stayed in March 2023

  • Reviewed: March 25, 2023

    Rhiannon

    United Kingdom
    10
    “Absolutely amazing place to stay”
    • Leisure trip
    • Couple
    • Stayed 3 nights
    • Submitted from a mobile device

    This hotel was set overlooking the river with a lovely view, the room was spacious, modern and comfortable especially the bed. Staff could not do enough for us and were so pleasant and helpful. The food was absolutely amazing and could not fault it. Would highly recommend and would definitely go back again.

    Stayed in March 2023

  • Reviewed: March 23, 2023

    Fatelli

    Italy
    10
    Exceptional
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    beautiful view of a river

    Stayed in February 2023

  • Reviewed: March 21, 2023

    Ibrahim

    Norway
    1 helpful vote
    1.0
    Very Poor
    • Leisure trip
    • Travelers with friends
    • Stayed 7 nights
    • Submitted from a mobile device

    I stayed in the hotel for 7 days... and they were the worst days of my life... there is no cleanliness, the reception was bad, and the breakfast was very boring... I would never recommend it

    Stayed in March 2023