• Reviewed: July 31, 2023

    Harald

    Denmark
    3.0
    “The hotel lied about everything except the room, and caused us a lot of stress and problems.”
    • Business trip
    • Group
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff parked our car with valet and got it towed … twice. Told us to pay the fine for the parking and the license to park (license to get towed???)

    The room

    Stayed in July 2023

  • Reviewed: July 27, 2023

    Bridget

    United Kingdom
    2 helpful votes
    9.0
    “Fabulous hotel in fantastic location.”
    • Leisure trip
    • Couple
    • Stayed 3 nights

    Lovely hotel on the main square in Krakow, so superb location. Lovely large rooms, beautifully decorated. Very friendly and helpful staff. Thoroughly recommend.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    Stephan

    United Kingdom
    10
    “A wonderful stay”
    • Leisure trip
    • Couple
    • Stayed 2 nights

    A stunning hotel in a perfect location, directly on the main square. Beautiful rooms and amazing service. We had a wonderful stay and highly recommend it.

    Stayed in July 2023

  • Reviewed: July 19, 2023

    Ioana

    Belgium
    1 helpful vote
    9.0
    “Wonderful stay!”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel / the room has a certain smell - cannot really put my finger in on it.. as if people used to smoke inside maybe?

    Beautiful hotel and absolutely excellent location! It is on the square of the old town, within minutes from restaurants, terraces, a cute shopping gallery for souvenirs. The breakfast was gorgeous and the staff were very nice and friendly!

    Stayed in July 2023

  • Reviewed: July 18, 2023

    Peter

    United Kingdom
    2 helpful votes
    10
    “The location was perfect. we will certainly return.”
    • Leisure trip
    • Couple
    • Stayed 5 nights

    Great Breakfast good selection. the location was ideal for the old City, with the main Square literally at your front door. Very interesting with historic parts to the hotel, including a magnificent Chandelier.

    Stayed in July 2023

  • Reviewed: July 5, 2023

    Alexandra

    United States of America
    10
    “Wonderful, beautiful and memorable!”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights

    The staff are incredibly friendly and helpful. A fantastic location and top-notch accommodations: What a beautiful hotel and restaurant. Once of my favorite places to visit.

    Stayed in June 2023

  • Reviewed: July 4, 2023

    Timothy

    United Kingdom
    2 helpful votes
    8.0
    Very Good
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    Nice that it was you pay for what you get

    Great location, lovely big and clean room, fab breakfast

    Stayed in July 2023

  • Reviewed: June 29, 2023

    Lichtenauer

    United Arab Emirates
    7.0
    “Nice but not worth the price”
    • Leisure trip
    • Couple
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom was a quite old fashioned and jaded. It could definitely do with better/ newer fittings. The room also looked a bit tired and could do with a bit of a spruce up and still keep the original/ authentic feel. I would not give it a five star rating. The staff were very friendly, nice and helpful

    Charming and characteristic. Walking distance for most sightseeing spots

    Stayed in June 2023

  • Reviewed: June 23, 2023

    Charles

    United States of America
    1 helpful vote
    10
    “Best location in Krakow with top quality staff, furnishings, breakfast. Right on square, but super”
    • Leisure trip
    • Couple
    • Stayed 7 nights

    Nothing.

    Simply beautiful hotel in the very best location! Large, quiet, and well maintained rooms. Great breakfast.

    Stayed in June 2023

  • Reviewed: June 22, 2023

    Noé

    Italy
    3 helpful votes
    10
    “Will definitely come back but longer !”
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    Absolutely nothing !

    Honestly I’ve been very surprised, it was much better than expected. Yes.they have a good score on booking but sometimes it doesn’t means anything. In that case it was really perfect. First at all the hotel is extremely well located, the building is charming, clean well maintained decorated with great taste. The stairs and the big chandelier were lovely. We got a junior suite which was wonderful : quite spacious, nice furniture, modern and clean bathroom with shower + bathtub. They do have high quality amenities including razor and teeth brush which are not even often provided in the most expensive hotels in West… luxury is in the details and they got it. Also breakfast was included, it was à la carte but we could personalize it, they were flexible. Staff was young, dynamic and very good. I’m traveling a lot so I do have experience with 5*. I can say that it has been a long time I haven’t been so pleased. Will definitely stay there if I come back to Krakow. Thank you !

    Stayed in June 2023

  • Reviewed: June 11, 2023

    Luis

    United States of America
    1 helpful vote
    10
    “wonderful”
    • Leisure trip
    • Couple
    • Stayed 3 nights
    • Submitted from a mobile device

    my room could have better view

    almost everything

    Stayed in May 2023

  • Reviewed: May 26, 2023

    Vincent

    Germany
    1 helpful vote
    10
    Exceptional
    • Business trip
    • Solo traveler
    • Stayed 1 night
    • Submitted from a mobile device

    I would like to mention the front desk staff and especially the concierge to be very kind and helpful. thank you

    Stayed in May 2023

  • Reviewed: May 22, 2023

    Grzegorz

    United Kingdom
    12 helpful votes
    10
    Exceptional
    • Business trip
    • Group
    • Stayed 2 nights

    amazing place / best staff ever

    Stayed in May 2023

  • Reviewed: May 16, 2023

    Lucinda

    United States of America
    5 helpful votes
    9.0
    “Very pleasant and would stay there again.”
    • Leisure trip
    • Couple
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    We loved the location. The staff was very helpful. The breakfasts were good and had a variety of options. Our room was over the top comfortable and luxurious.

    Stayed in May 2023

  • Reviewed: May 15, 2023

    Yaqoub

    United Arab Emirates
    10
    “I like everything in my staying at the hotel”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing

    every things. staff, location, cleaning

    Stayed in May 2023