Reviewed: July 31, 2023
Harald
DenmarkThe staff parked our car with valet and got it towed … twice. Told us to pay the fine for the parking and the license to park (license to get towed???)
The room
Stayed in July 2023
Reviewed: July 27, 2023
Bridget
United KingdomLovely hotel on the main square in Krakow, so superb location. Lovely large rooms, beautifully decorated. Very friendly and helpful staff. Thoroughly recommend.
Stayed in July 2023
Reviewed: July 24, 2023
Stephan
United KingdomA stunning hotel in a perfect location, directly on the main square. Beautiful rooms and amazing service. We had a wonderful stay and highly recommend it.
Stayed in July 2023
Reviewed: July 19, 2023
Ioana
BelgiumThe hotel / the room has a certain smell - cannot really put my finger in on it.. as if people used to smoke inside maybe?
Beautiful hotel and absolutely excellent location! It is on the square of the old town, within minutes from restaurants, terraces, a cute shopping gallery for souvenirs. The breakfast was gorgeous and the staff were very nice and friendly!
Stayed in July 2023
Reviewed: July 18, 2023
Peter
United KingdomGreat Breakfast good selection. the location was ideal for the old City, with the main Square literally at your front door. Very interesting with historic parts to the hotel, including a magnificent Chandelier.
Stayed in July 2023
Reviewed: July 5, 2023
Alexandra
United States of AmericaThe staff are incredibly friendly and helpful. A fantastic location and top-notch accommodations: What a beautiful hotel and restaurant. Once of my favorite places to visit.
Stayed in June 2023
Reviewed: July 4, 2023
Timothy
United KingdomNice that it was you pay for what you get
Great location, lovely big and clean room, fab breakfast
Stayed in July 2023
Reviewed: June 29, 2023
Lichtenauer
United Arab EmiratesThe bathroom was a quite old fashioned and jaded. It could definitely do with better/ newer fittings. The room also looked a bit tired and could do with a bit of a spruce up and still keep the original/ authentic feel. I would not give it a five star rating. The staff were very friendly, nice and helpful
Charming and characteristic. Walking distance for most sightseeing spots
Stayed in June 2023
Reviewed: June 23, 2023
Charles
United States of AmericaNothing.
Simply beautiful hotel in the very best location! Large, quiet, and well maintained rooms. Great breakfast.
Stayed in June 2023
Reviewed: June 22, 2023
Noé
ItalyAbsolutely nothing !
Honestly I’ve been very surprised, it was much better than expected. Yes.they have a good score on booking but sometimes it doesn’t means anything. In that case it was really perfect. First at all the hotel is extremely well located, the building is charming, clean well maintained decorated with great taste. The stairs and the big chandelier were lovely. We got a junior suite which was wonderful : quite spacious, nice furniture, modern and clean bathroom with shower + bathtub. They do have high quality amenities including razor and teeth brush which are not even often provided in the most expensive hotels in West… luxury is in the details and they got it. Also breakfast was included, it was à la carte but we could personalize it, they were flexible. Staff was young, dynamic and very good. I’m traveling a lot so I do have experience with 5*. I can say that it has been a long time I haven’t been so pleased. Will definitely stay there if I come back to Krakow. Thank you !
Stayed in June 2023
Reviewed: June 11, 2023
Luis
United States of Americamy room could have better view
almost everything
Stayed in May 2023
Reviewed: May 26, 2023
Vincent
GermanyI would like to mention the front desk staff and especially the concierge to be very kind and helpful. thank you
Stayed in May 2023
Reviewed: May 22, 2023
Grzegorz
United Kingdomamazing place / best staff ever
Stayed in May 2023
Reviewed: May 16, 2023
Lucinda
United States of AmericaNothing
We loved the location. The staff was very helpful. The breakfasts were good and had a variety of options. Our room was over the top comfortable and luxurious.
Stayed in May 2023
Reviewed: May 15, 2023
Yaqoub
United Arab Emiratesnothing
every things. staff, location, cleaning
Stayed in May 2023