• Reviewed: August 5, 2023

    Jing

    South Korea
    8.0
    “In general it is good. Just feel so sorry for the balcony on the roof.”
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    The hotel is old design, especially the bathroom. Considering their unique location, the roof was supposed to be an amazing place to have dinner, however, they only provide fast food, I feel so sorry for the balcony on the roof. It’s so inconvenient that we have to go out to find a restaurant to have dinner outdoors~

    The manager is young but very professional. Although the hotel design is a little bit old design, and the restaurant downtowns provides limited choices of food, the manager always tried his best to meet our needs~

    Stayed in July 2023

  • Reviewed: August 2, 2023

    Billy

    Ireland
    10
    “1st Visit to krakow”
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    There wasn't anything really.

    Central Hotel. Stylish and modern. Excellent breakfast and service. Staff very helpful also. Also good value for money

    Stayed in August 2023

  • Reviewed: August 1, 2023

    Ole

    Denmark
    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Stayed 3 nights

    Very nice location with super staff creating a great atmosphere. The breakfast was well presented and of high quality with a variaty of dishes and the kids loved it, and so did I Defenitely a place I will recommend and look forward to visit again.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    Mingoti

    Brazil
    10
    “Ideal choice”
    • Solo traveler
    • Stayed 5 nights
    • Submitted from a mobile device

    The Sheraton Grand Krakow Hotel is an ideal choice for staying in the city. The hotel is in an excellent location - about 15 minutes' walk from the center - and has easy access to public transport. I had an excellent stay - the room is very clean and equipped and, in addition, the service is exceptional. All the staff were super friendly and helpful, for example when I needed to leave my luggage at the reception after checkout. The breakfast is excellent - it has several options of breads, cheeses, fruits, em, juices etc and it's all delicious.

    Stayed in July 2023

  • Reviewed: July 30, 2023

    Omar

    United Arab Emirates
    7.0
    “Good”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    Cleanliness of rooms.

    It’s openess

    Stayed in July 2023

  • Reviewed: July 27, 2023

    Anonymous

    United Arab Emirates
    2.0
    “Wont book again”
    • Leisure trip
    • Travelers with friends
    • Stayed 3 nights
    • Submitted from a mobile device

    Not 100% honest with us the people in the reception were. We agreed on a price and we asked multiple times if the rates would change if we were to extend our stay and they told us it wont. The rates did change and we were forced to change hotel because its out of budget. That alone ruined this hotel for me and i wont suggest it to anyone

    Clean Organized Rooms are nice

    Stayed in July 2023

  • Reviewed: July 25, 2023

    Bernadette

    Ireland
    9.0
    “A wonderful experience in a wonderful hotel”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights

    The pool was a little small and shallow.

    The staff were incredibly helpful, especially the Concierge, Monika, who organised trips, outings and taxis for us. Nothing was too much trouble.

    Stayed in July 2023

  • Reviewed: July 21, 2023

    Omar

    United States of America
    8.0
    “Fun”
    • Leisure trip
    • Group
    • Stayed 4 nights
    • Submitted from a mobile device

    Bland like a business hotel

    Location

    Stayed in May 2023

  • Reviewed: July 20, 2023

    Khaled

    United Arab Emirates
    26 helpful votes
    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    Little bit far from the old city hall for families with small children’s.

    The hotel is excellent and location is near Wiwil Castle near the river but the road around it is too crowded. It is located just outside the old city and around 15-20 min walk from old main hall. They have private parking, rooftop area, and good facilities. The staff are very friendly and professional and the service is quick. The breakfast is very good but no much varieties and mostly similar everyday.

    Stayed in July 2023

  • Reviewed: July 19, 2023

    Paul

    Spain
    10
    “One of the very best.”
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    Could service rooms earlier in the day.

    Arrived very early but the outstanding reception staff found us a superb room. All staff and the new Manager were excellent. A superb stay!!!

    Stayed in July 2023

  • Reviewed: July 12, 2023

    Anonymous

    United Kingdom
    10
    “The hotel is well located with an excellent large internal atrium and a roof terrace overlooking the castle and the rive”
    • Business trip
    • Solo traveler
    • Stayed 1 night
    • Submitted from a mobile device

    Location and interior atrium as well as roof terrace

    Stayed in July 2023

  • Reviewed: July 11, 2023

    Sara

    United States of America
    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Stayed 1 night

    The breakfast is amazing! And the room service was able to accommodate a very late night food request with really good food. I had a short stay, but it was very nice!

    Stayed in May 2023

  • Reviewed: July 4, 2023

    Jason

    United States of America
    10
    “I will definitely stay at the Sheraton Grand again.”
    • Leisure trip
    • Solo traveler
    • Stayed 3 nights
    • Submitted from a mobile device

    The shower was a bit on the smaller side.

    The king size bed was huge and the pillows were amazing. The room service was fast even late at night. Every single member of the staff I came across seemed genuinely helpful and I really appreciated that.

    Stayed in July 2023

  • Reviewed: June 28, 2023

    Elvijs

    Latvia
    10 helpful votes
    9.0
    Wonderful
    • Business trip
    • Couple
    • Stayed 3 nights

    You can feel that the hotel rooms have been used for some time.

    Excellent breakfast. Good location.

    Stayed in May 2023

  • Reviewed: June 15, 2023

    Slnko72

    Slovakia
    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stayed 1 night

    Absolutely good breakfast, nice and quite room

    Stayed in June 2023