Reviewed: August 5, 2023
Jing
South KoreaThe hotel is old design, especially the bathroom. Considering their unique location, the roof was supposed to be an amazing place to have dinner, however, they only provide fast food, I feel so sorry for the balcony on the roof. It’s so inconvenient that we have to go out to find a restaurant to have dinner outdoors~
The manager is young but very professional. Although the hotel design is a little bit old design, and the restaurant downtowns provides limited choices of food, the manager always tried his best to meet our needs~
Stayed in July 2023
Reviewed: August 2, 2023
Billy
IrelandThere wasn't anything really.
Central Hotel. Stylish and modern. Excellent breakfast and service. Staff very helpful also. Also good value for money
Stayed in August 2023
Reviewed: August 1, 2023
Ole
DenmarkVery nice location with super staff creating a great atmosphere. The breakfast was well presented and of high quality with a variaty of dishes and the kids loved it, and so did I Defenitely a place I will recommend and look forward to visit again.
Stayed in July 2023
Reviewed: July 31, 2023
Mingoti
BrazilThe Sheraton Grand Krakow Hotel is an ideal choice for staying in the city. The hotel is in an excellent location - about 15 minutes' walk from the center - and has easy access to public transport. I had an excellent stay - the room is very clean and equipped and, in addition, the service is exceptional. All the staff were super friendly and helpful, for example when I needed to leave my luggage at the reception after checkout. The breakfast is excellent - it has several options of breads, cheeses, fruits, em, juices etc and it's all delicious.
Stayed in July 2023
Reviewed: July 30, 2023
Omar
United Arab EmiratesCleanliness of rooms.
It’s openess
Stayed in July 2023
Reviewed: July 27, 2023
Anonymous
United Arab EmiratesNot 100% honest with us the people in the reception were. We agreed on a price and we asked multiple times if the rates would change if we were to extend our stay and they told us it wont. The rates did change and we were forced to change hotel because its out of budget. That alone ruined this hotel for me and i wont suggest it to anyone
Clean Organized Rooms are nice
Stayed in July 2023
Reviewed: July 25, 2023
Bernadette
IrelandThe pool was a little small and shallow.
The staff were incredibly helpful, especially the Concierge, Monika, who organised trips, outings and taxis for us. Nothing was too much trouble.
Stayed in July 2023
Reviewed: July 21, 2023
Omar
United States of AmericaBland like a business hotel
Location
Stayed in May 2023
Reviewed: July 20, 2023
Khaled
United Arab EmiratesLittle bit far from the old city hall for families with small children’s.
The hotel is excellent and location is near Wiwil Castle near the river but the road around it is too crowded. It is located just outside the old city and around 15-20 min walk from old main hall. They have private parking, rooftop area, and good facilities. The staff are very friendly and professional and the service is quick. The breakfast is very good but no much varieties and mostly similar everyday.
Stayed in July 2023
Reviewed: July 19, 2023
Paul
SpainCould service rooms earlier in the day.
Arrived very early but the outstanding reception staff found us a superb room. All staff and the new Manager were excellent. A superb stay!!!
Stayed in July 2023
Reviewed: July 12, 2023
Anonymous
United KingdomLocation and interior atrium as well as roof terrace
Stayed in July 2023
Reviewed: July 11, 2023
Sara
United States of AmericaThe breakfast is amazing! And the room service was able to accommodate a very late night food request with really good food. I had a short stay, but it was very nice!
Stayed in May 2023
Reviewed: July 4, 2023
Jason
United States of AmericaThe shower was a bit on the smaller side.
The king size bed was huge and the pillows were amazing. The room service was fast even late at night. Every single member of the staff I came across seemed genuinely helpful and I really appreciated that.
Stayed in July 2023
Reviewed: June 28, 2023
Elvijs
LatviaYou can feel that the hotel rooms have been used for some time.
Excellent breakfast. Good location.
Stayed in May 2023
Reviewed: June 15, 2023
Slnko72
SlovakiaAbsolutely good breakfast, nice and quite room
Stayed in June 2023