• Reviewed: August 14, 2023

    Natalia

    Denmark
    7.0
    “Pleasant stay”
    • Business trip
    • Group
    • Stayed 6 nights

    The rooms were facing the street and weren't sound proof, so it was quite loud.

    Our employees were staying at the hotel during a conference held in Los Angeles and they said that they were overall satisfied with their stay. Apparently initially they were a little bit shocked, as the "Urban Style" design of the room made an impression as if the room was still in the work - but after the first day they got used to it. The staff was lovely and the localisation was good.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    Kari

    United States of America
    10
    “Ace Hotel DTLA”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Unsafe conditions all around, outside of the hotel. As a single female traveler, it's a risk to do anything at night. I have been coming to this hotel for years and it has absolutely gotten worse. I don't expect the Ace Hotel to do anything about crime in the surrounding area, but it is concerning.

    The Ace is a lovely hotel. I love the history, the architectural design and the chill vibe inside. The hotel staff are always friendly and the rooms are unique, clean and comfortable. I typically stay here to attend events at the Convention center, Ace Theater or the Orpheum.

    Stayed in August 2023

  • Reviewed: August 9, 2023

    Dorota

    Poland
    13 helpful votes
    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is amazing 🤩 beautiful old theatre building rearranged into modern style rooms.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    Petrina

    Australia
    8.0
    Very Good
    • Business trip
    • Couple
    • Stayed 6 nights
    • Submitted from a mobile device

    Loved the rooms and vibe of the hotel, coffee shop downstairs was amazing.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    Nosheen

    United Kingdom
    10
    “Quirky building, great staff, comfortable beds/ rooms”
    • Leisure trip
    • Travelers with friends
    • Stayed 5 nights
    • Submitted from a mobile device

    N/A

    We booked a room with 2 queen beds and were pleasantly surprised at the size of the beds and room. Tastefully decorated with cute little touches throughout, all to make customers comfortable during their stay. We loved how friendly the staff were, from front desk, cafe to the rooftop bar. The building is pretty cool, with historical features and quirky updates. Housekeeping came daily, the room was exceptionally clean. Outstanding service throughout our stay. We felt safe as 2 female travellers in the hotel and in the immediate area. Plenty to do and lots of cool places to eat within a block or 2 of the hotel. DTLA is easy to navigate and to avoid areas which are undesirable. With 24h staff at the hotel’s front desk, we were reassured we’d be safe.

    Stayed in August 2023

  • Reviewed: August 4, 2023

    Victoria

    Canada
    2 helpful votes
    8.0
    “Good location for a one night stay.”
    • Leisure trip
    • Solo traveler
    • Stayed 1 night

    Very cool vibe. Industrial look,but still cozy. Staff was very friendly.

    Stayed in July 2023

  • Reviewed: August 4, 2023

    Arely

    United States of America
    10
    “Great hotel”
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    Not the comfiest

    It’s was cute and the staff was nice. The rooftop is cool.

    Stayed in June 2023

  • Reviewed: August 3, 2023

    Michael

    United States of America
    10
    “OUTSTANDING!”
    • Leisure trip
    • Solo traveler
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing I noticed.

    Ace Hotel Downtown Los Angeles is an outstanding establishment. Provided me with excellent customer service and support. Friendly atmosphere and staff was very professional and supportive with all request. Thanks for the genuine support in providing me with a great experience. I would like to recognize De’Kwon Dorian, Brandon (Valet Parking) and Nashua who ensured I was taking care of the moment I checked into the hotel. Overall, very satisfied with the services. Will visit again Thank You.

    Stayed in August 2023

  • Reviewed: August 2, 2023

    Gilbert

    United States of America
    10
    Exceptional
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    Needs a regular iron

    Stayed in July 2023

  • Reviewed: July 30, 2023

    Roxana

    Peru
    6.0
    Pleasant
    • Business trip
    • Group
    • Stayed 5 nights
    • Submitted from a mobile device

    They discounted 4 aditional payments from my debit card without any explanation. I have not received the receipt until now... really dissapointing

    Stayed in July 2023

  • Reviewed: July 24, 2023

    Aldo

    Mexico
    1 helpful vote
    10
    Exceptional
    • Business trip
    • Solo traveler
    • Stayed 3 nights
    • Submitted from a mobile device

    The beauty inside and outside the room was awesome. Great staff, cool view in rooftop and very clean.

    Super clean, modern and confortable

    Stayed in July 2023

  • Reviewed: July 19, 2023

    Mary

    United States of America
    8.0
    “Adequate”
    • Leisure trip
    • Couple
    • Stayed 1 night

    Pillows were hard and each of us only got one pillow. Shower knobs were difficult to figure out

    Room was small but sufficient for an overnight stay. Parking was expensive. Roof top bar served every dish with chips - chips & guac; ceviche & chips; shrimp cocktail with chips. Bartender wasn't knowledgable. Asked for a Mai Tai and he asked if I wanted a classic one or a fruity one. I stated I wanted a classic one. What I got was not what I ordered. At time time ever does a Mai Tai have grapefruit juice in it. When I realized a couple of sips in that it contained grapefuit juice, I had to push it to the side. My medications interact with grapefruit juice. That was like $15 down the drain.

    Stayed in June 2023

  • Reviewed: July 18, 2023

    Robert

    Rwanda
    9.0
    “Enjoyable stay in downtown L.A.”
    • Leisure trip
    • Travelers with friends
    • Stayed 2 nights
    • Submitted from a mobile device

    Hard to find a seat at the rooftop in the afternoon and evening.

    Very friendly staff and well equipped room. Have never seen a minibar well stocked like that :-) The rooftop is almost too popular for my taste but has a great view and good vibes.

    Stayed in July 2023

  • Reviewed: July 16, 2023

    Dartagnan

    United Kingdom
    10
    Exceptional
    • Leisure trip
    • Group
    • Stayed 3 nights
    • Submitted from a mobile device

    very friendly and comfortable hotel too

    Stayed in July 2023

  • Reviewed: July 14, 2023

    Alessandro

    Italy
    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    can be dangerous outside

    best hotel in downtown la rooftop cool atmosphere

    Stayed in June 2023