Reviewed: August 14, 2023
Natalia
DenmarkThe rooms were facing the street and weren't sound proof, so it was quite loud.
Our employees were staying at the hotel during a conference held in Los Angeles and they said that they were overall satisfied with their stay. Apparently initially they were a little bit shocked, as the "Urban Style" design of the room made an impression as if the room was still in the work - but after the first day they got used to it. The staff was lovely and the localisation was good.
Stayed in August 2023
Reviewed: August 10, 2023
Kari
United States of AmericaUnsafe conditions all around, outside of the hotel. As a single female traveler, it's a risk to do anything at night. I have been coming to this hotel for years and it has absolutely gotten worse. I don't expect the Ace Hotel to do anything about crime in the surrounding area, but it is concerning.
The Ace is a lovely hotel. I love the history, the architectural design and the chill vibe inside. The hotel staff are always friendly and the rooms are unique, clean and comfortable. I typically stay here to attend events at the Convention center, Ace Theater or the Orpheum.
Stayed in August 2023
Reviewed: August 9, 2023
Dorota
PolandThe hotel is amazing 🤩 beautiful old theatre building rearranged into modern style rooms.
Stayed in August 2023
Reviewed: August 6, 2023
Petrina
AustraliaLoved the rooms and vibe of the hotel, coffee shop downstairs was amazing.
Stayed in August 2023
Reviewed: August 6, 2023
Nosheen
United KingdomN/A
We booked a room with 2 queen beds and were pleasantly surprised at the size of the beds and room. Tastefully decorated with cute little touches throughout, all to make customers comfortable during their stay. We loved how friendly the staff were, from front desk, cafe to the rooftop bar. The building is pretty cool, with historical features and quirky updates. Housekeeping came daily, the room was exceptionally clean. Outstanding service throughout our stay. We felt safe as 2 female travellers in the hotel and in the immediate area. Plenty to do and lots of cool places to eat within a block or 2 of the hotel. DTLA is easy to navigate and to avoid areas which are undesirable. With 24h staff at the hotel’s front desk, we were reassured we’d be safe.
Stayed in August 2023
Reviewed: August 4, 2023
Victoria
CanadaVery cool vibe. Industrial look,but still cozy. Staff was very friendly.
Stayed in July 2023
Reviewed: August 4, 2023
Arely
United States of AmericaNot the comfiest
It’s was cute and the staff was nice. The rooftop is cool.
Stayed in June 2023
Reviewed: August 3, 2023
Michael
United States of AmericaNothing I noticed.
Ace Hotel Downtown Los Angeles is an outstanding establishment. Provided me with excellent customer service and support. Friendly atmosphere and staff was very professional and supportive with all request. Thanks for the genuine support in providing me with a great experience. I would like to recognize De’Kwon Dorian, Brandon (Valet Parking) and Nashua who ensured I was taking care of the moment I checked into the hotel. Overall, very satisfied with the services. Will visit again Thank You.
Stayed in August 2023
Reviewed: August 2, 2023
Gilbert
United States of AmericaNeeds a regular iron
Stayed in July 2023
Reviewed: July 30, 2023
Roxana
PeruThey discounted 4 aditional payments from my debit card without any explanation. I have not received the receipt until now... really dissapointing
Stayed in July 2023
Reviewed: July 24, 2023
Aldo
MexicoThe beauty inside and outside the room was awesome. Great staff, cool view in rooftop and very clean.
Super clean, modern and confortable
Stayed in July 2023
Reviewed: July 19, 2023
Mary
United States of AmericaPillows were hard and each of us only got one pillow. Shower knobs were difficult to figure out
Room was small but sufficient for an overnight stay. Parking was expensive. Roof top bar served every dish with chips - chips & guac; ceviche & chips; shrimp cocktail with chips. Bartender wasn't knowledgable. Asked for a Mai Tai and he asked if I wanted a classic one or a fruity one. I stated I wanted a classic one. What I got was not what I ordered. At time time ever does a Mai Tai have grapefruit juice in it. When I realized a couple of sips in that it contained grapefuit juice, I had to push it to the side. My medications interact with grapefruit juice. That was like $15 down the drain.
Stayed in June 2023
Reviewed: July 18, 2023
Robert
RwandaHard to find a seat at the rooftop in the afternoon and evening.
Very friendly staff and well equipped room. Have never seen a minibar well stocked like that :-) The rooftop is almost too popular for my taste but has a great view and good vibes.
Stayed in July 2023
Reviewed: July 16, 2023
Dartagnan
United Kingdomvery friendly and comfortable hotel too
Stayed in July 2023
Reviewed: July 14, 2023
Alessandro
Italycan be dangerous outside
best hotel in downtown la rooftop cool atmosphere
Stayed in June 2023