• Reviewed: August 10, 2023

    Gee

    United Kingdom
    2 helpful votes
    5.0
    “Won't stay again especially if lack of staff!”
    • Leisure trip
    • Family with young children
    • Stayed 6 nights

    There were staff strikes for 4 days while we were there and no services were provided. Poor breakfast, room's not cleaned due to the strikes. We had to complain everyday about something is order to get a service of some sort.

    Size of room was great for the family. Views and location was in the heart of town.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    Neepa

    United States of America
    4.0
    “Disappointing”
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    We requested room with the view on the higher floor but it wasn't offered 1st time. We had to go back and request again. It was better than the first one but not good enough. We selected this hotel for the view only. We were celebrating someone's birthday so it is kind of disappointing. We requested coffee pods which took 1 hour to come.

    Stayed in August 2023

  • Reviewed: August 9, 2023

    Maher

    Qatar
    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Stayed 5 nights
    • Submitted from a mobile device

    Service is bad Not clean Not cleaning the room

    The view

    Stayed in August 2023

  • Reviewed: August 7, 2023

    Linda

    United States of America
    1.0
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: August 7, 2023

    Ben

    United Kingdom
    3 helpful votes
    8.0
    “Amazing modern hotel in downtown LA with spectacular views.”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights

    The pool - they have a terrible system where you have to pay to reserve the nice loungers in the sun. This means that on my first day we couldn't get anywhere to sit as a family together despite there being two whole sections of loungers and cabanas empty in the sun while everyone crowded into the small shady area we were allowed to sit in. It makes the whole experience cheap unlike any other hotel we have ever stayed at and meant we avoided using the pool. When paying that much for a nice hotel room you feel using the pool should be included but it just felt like an area they were trying to save for VIPs (though clearly none came as the nice areas all remained empty!) It let the hotel down.

    Fabulous hotel with spectacular views over LA. Very friendly staff and smart modern rooms. The slightly odd system that requires you to go to floor 70 for Reception each time before travelling down to your room floor means that you get the see the amazing view every time. Large rooms very nicely decorated. You get used the the lift system and its a small price to pay for such as classy hotel!

    Stayed in August 2023

  • Reviewed: August 6, 2023

    Roger

    United Arab Emirates
    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    Expensive beyond the service in the room

    Stayed in July 2023

  • Reviewed: August 5, 2023

    Erez

    Israel
    8.0
    “Clean and conformable hotel”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    very high prices for anything you want to buy/eat on premises

    Everything but the very high prices for anything you want to buy/eat on premises

    Stayed in August 2023

  • Reviewed: August 5, 2023

    Karen

    United States of America
    9.0
    “The ambiance is nice, the room is clean, friendly staff. Must go back to stay.”
    • Business trip
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like that i have to go to the 70th floor for check in then had to take the elevator to the 35yj floor the had to take the elevator to go to the lobby. Too much wasting of time.

    I love the aspire, love the review and room

    Stayed in August 2023

  • Reviewed: August 3, 2023

    Kevin

    United States of America
    5 helpful votes
    7.0
    “It could be better”
    • Leisure trip
    • Couple
    • Stayed 3 nights

    Upon entering my room I discovered some kind of a nut on the floor as well as a large toenail clipping! It was disgusting and set a terrible tone upon beginning my stay at the hotel, especially after paying extra money to upgrade to the suite!

    The view from the King Suite was amazing! Although we were on the 32nd floor, our view was still fantastic! The swimming pool is very nice and there was plenty of space to hang out during non peak times.

    Stayed in July 2023

  • Reviewed: August 2, 2023

    Nabil

    Qatar
    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    Elevators

    Design of the hotel and location

    Stayed in July 2023

  • Reviewed: July 31, 2023

    Neha

    United Arab Emirates
    6 helpful votes
    10
    “Great value for money”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Location

    Stayed in July 2023

  • Reviewed: July 31, 2023

    Asuncion

    United States of America
    4.0
    “I was disappointed because he didn’t give me the room that I booked. I feel like they gave me a smaller room.”
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    I was disappointing on the property because they did not have my room ready on time so instead of them having me waiting, they gave me a different room which I feel was a down grade from what I had originally booked and to add to it. The curtains didn’t work in the room. There was no robe your slippers, every time you showered water would go everywhere they don’t have any type of shower curtains on the bathtub area. That’s where it happened if they had originally given me my room that I booked that I was supposed to have a shower and a bathtub.

     I booked this property because I want to try something new, but was disappointing

    Stayed in July 2023

  • Reviewed: July 30, 2023

    Ricardo

    United States of America
    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    the view

    everything excellent 👌

    Stayed in July 2023

  • Reviewed: July 25, 2023

    Timmeka

    United States of America
    7.0
    “Hot and hectic. La Boucherie hostess and servers EXCELLENT. The food there was amazing. Although my filet mignon was sup”
    • Leisure trip
    • Solo traveler
    • Stayed 2 nights
    • Submitted from a mobile device

    I ordered a late night breakfast California burger, and the burger was extremely dry. The truffle fries were also not up to standard. My meal came extremely late like an hour later at 2 AM. I went to the 24 hour gym there was no attendant. The female concierge at the valet parking wasn’t friendly to me. I also had an hour long. Wait for my room to be ready for check in after making reservations. That was incredibly disappointing considering room price that went up $100 for the weekend. I was placed in a room that was very much not sound proof. I could hear everything from the carts of housekeeping. And bangs in rooms from other people enjoying their stay. It was incredibly hard to sleep. The ceiling had chipped paint, the peep latch was broken, and the black out curtains wouldn’t close all of the way. The restaurant above La Boucherie had terribly bad service.

    The customer service at the pool bar and the bus boy service was excellent! The rooms were clean to my specifications. The hotel has great views.

    Stayed in July 2023

  • Reviewed: July 22, 2023

    Sapto

    United States of America
    3 helpful votes
    10
    “The best hotel in LA and absolutely will stay here if I visit LA again”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    Everything you can say all is fantastic

    Stayed in July 2023