• Reviewed: November 23, 2022

    Emily

    United Kingdom
    3.0
    “not worth the money, bar will rob you”
    • Business trip
    • Solo traveler
    • Stayed 4 nights
    • Submitted from a mobile device

    pool was shut most of our stay was not informed about this prior, loud building work (sanding) started at 7am - not pleasant. disappointing considering the price per night. hotel bar charged me $35 for one drink which is outrageous, bar staff cheat you with a cup of ice and a small bit of liquid, already ran my card before showing the price - really nasty way of doing things, was only there for convenience but defo would not come back to hotel or bar.

    big rooms with sea views, lovely doorman/guy in lobby helping with bags

    Stayed in October 2022

  • Reviewed: October 21, 2022

    Sarah

    United States of America
    1.0
    “I would never recommend this glorified motel to anyone.”
    • Leisure trip
    • Couple
    • Stayed 3 nights
    • Submitted from a mobile device

    This hotel was absolutely awful. The pool was out of service for the entirety of our stay, even though we were emailed the day before our trip bragging about the pool and environment. We were told every day that it would be fixed the next day, but each day it remained closed. The shower also leaked with every use, filling the floor with puddles of water.

    This hotel was absolutely awful, few things were enjoyable.

    Stayed in October 2022

  • Reviewed: October 15, 2022

    Maria

    Philippines
    1 helpful vote
    5.0
    “uncomfortable gor the money we paid.”
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    they were renovating the lobby and sanding the deck of the pool starting at 7am until late. the noise was crazy!

    location. this is most convenient.

    Stayed in October 2022

  • Reviewed: September 9, 2022

    Sally

    United States of America
    3.0
    “We were very disappointed and booked this hotel based on the previous reviews.”
    • Leisure trip
    • Couple
    • Stayed 2 nights

    The hotel needs renovation. The sink in our bathroom was peeling. The marble had been painted and the almost half of the paint was peeling off. The floor and furniture needs refinishing. There was no food service.

    The location was good and were the staff.

    Stayed in September 2022

  • Reviewed: September 8, 2022

    Sharon

    United States of America
    8.0
    “Loved the location and our large room with kitchen. Being able to walk to restaurants was amazing.”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights

    When we arrived, something wrong with temperature control on shower. My husband got scalded but maintenance came immediately to fix it. Restaurant service super slow. Most people don't have time to take that long for breakfast. Food was good though. Mattress on pullout couch in room 306 thin and full of broken springs. Very uncomfortable. Needs to be replaced. Beach was closed due to high levels of bacteria. Difficult to have so many homeless.

    Pool area could not be more beautiful. The staff that supported the pool area such hard workers especially a young woman. We enjoyed your pool area soooo much. Housekeeping amazing at your hotel. Room was spotless. So happy I upgraded to a kitchen. So worth it. Adrienne the concierge very helpful. Parking was excellent.

    Stayed in September 2022

  • Reviewed: August 31, 2022

    Stephen

    United States of America
    6 helpful votes
    9.0
    “Iconic establishment with the perfect location near the Santa Monica boardwalk!”
    • Leisure trip
    • Couple
    • Stayed 3 nights

    There could have been more amenities at the hotel, and there was construction going on in the courtyard, which was noisy throughout the day.

    The location of the Shang-ri La was perfect for walking the boardwalk or accessing nearby restaurants and bars, and was still quiet despite being right on Ocean Ave. Room was clean and pretty big for being in Santa Monica, and was a great value to stay at an iconic establishment.

    Stayed in June 2022

  • Reviewed: July 23, 2022

    Anonymous

    Poland
    8.0
    “it was good experience”
    • Business trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    lift

    location

    Stayed in July 2022

  • Reviewed: June 30, 2022

    Charles

    United Kingdom
    2 helpful votes
    7.0
    Good
    • Leisure trip
    • Group
    • Stayed 4 nights

    The hotel felt a little tired. Was quite expensive for the standard of hotel.

    The staff were really friendly and the concierge was superb. The room was very big for the four of us.

    Stayed in May 2022

  • Reviewed: June 16, 2022

    Todd

    United States of America
    1.0
    “Awful”
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    We checked in and left after 10 minutes. The room had rust on the windows and super dirty. Would love our money back since we didn’t stay

    Stayed in June 2022

  • Reviewed: June 16, 2022

    Paul

    United States of America
    4.0
    “didn’t meet up to my expectations. for a 4 star hotel, the rooms lacked quality.”
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    i didn’t like the room. there seemed to be something wrong with everything. such as major creaking floors, to a broken toilet, I was highly disappointed on the quality of the room and had such high expectations.

    i really liked the staff. they were very respectful and friendly. 10/10 customer service

    Stayed in June 2022

  • Reviewed: May 27, 2022

    Mitch

    Australia
    8.0
    “still my favourite place to stay when in LA”
    • Leisure trip
    • Travelers with friends
    • Stayed 1 night
    • Submitted from a mobile device

    nil

    location and decor and good an upgrade on arrival

    Stayed in May 2022

  • Reviewed: April 26, 2022

    Sneha

    India
    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    Some of the staff are rude to talk and don’t respond well to requests.

    The location is superb… has amazing view.Rooms are good.

    Stayed in April 2022

  • Reviewed: April 16, 2022

    Will

    United Kingdom
    1 helpful vote
    4.0
    “A disappointing hotel for the price”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is really dated and not looked after.

    Good location, large rooms but the rest was a let down

    Stayed in April 2022

  • Reviewed: March 15, 2022

    Stephanie

    United States of America
    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Stayed 3 nights

    View

    Stayed in March 2022

  • Reviewed: March 1, 2022

    Didier

    United States of America
    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Stayed 2 nights

    $13 a glass of orange juice ...this is what we pay at Monaco .!!!! Price is globally too high according the location

    Stayed in February 2022