Reviewed: 5 August 2023
Harriet
United StatesThe cost for valet per night was 65 however you had in/out access and so it's a minor thing. I wish there was a hot tub or sauna.
The entire experience was a win for me! Great front desk staff! The rooftop staff made me feel seen and celebrated! The bartender was outstanding and the food and drinks were delicious! The rooms were spacious and posh! The warm salt water pool was soooo good!
Stayed in July 2023
Reviewed: 30 July 2023
Yesenia
United StatesGreat weekend getaway perfect distance from Aquarium.
Stayed in July 2023
Reviewed: 28 July 2023
Christine
United StatesRestaurant staff was rude management
Location
Stayed in July 2023
Reviewed: 20 July 2023
Greg
United Statesthe staff and the dirty room
the location
Stayed in July 2023
Reviewed: 17 July 2023
Anonymous
United StatesFor the price the stay was overrated! The bathroom shower was dirty I cleaned it myself after check and bringing up so much residue it was gross. The staff was slow with service the the only part of the staff that was pleasing was Monique at the front desk. The Second Gentleman to serve me at the urban farmer bar treated me as if I was a bother which made me not even want to come back to order anything else until he left. The pool was freezing cold. The stay was just definitely not worth it.
The location.
Stayed in July 2023
Reviewed: 10 July 2023
Joshua
United StatesWhen we first entered our room we noticed the floor wasn’t vacuumed. The shower had shoe prints as it was never cleaned. And the sink didn’t drain. We reported it to the front desk and they said they will work on correcting the complaint. Everything was taken care of instead of the shower. They did clean the shoe marks, but didn’t move the shower trap. The amount of hair that was discovered almost caused me to vomit. I am disappointed with the cleaning service.
Stayed in July 2023
Reviewed: 7 July 2023
Jodiann
United StatesSmall shower
Clean hotel with a rooftop bar.
Stayed in June 2023
Reviewed: 5 July 2023
Jiemma
United StatesThe room was old ( and not in a cute antique style with no real coordination of aesthetics), tv cabinet door was broken and propped up, bathroom and room walls were dingy and dirty with scuff marks and something spilled in garbage can and it wasn’t wiped out clean. Just a surface clean was done. The amenities are very à la cart. The food service to room is run by third party, so complicated to get room service. Everything packed like you ordered from Uber or DoorDash not like you ordered from an expensive hotel, even when you call the front desk. Understandable for the height of pandemic, but now not so much. Very difficult to call and reach services. Had to let ring and call several times. Staff was polite and tried their best. They seem aware of hotel deficits. It was no better than a glorified budget motel. All of the nice aesthetics are not in the rooms nor hallways. Overall, wasn’t a bad or horrible experience, just lack luster ( the hotel stay part)
The spa and staff were amazing. Excellent, one of the only redeeming value in the hotel.
Stayed in June 2023
Reviewed: 3 July 2023
Jacqueline
United StatesThey were so good with valet I caught a flat and they made it easy for my insurance company to make a repair . The staff was so amazing .
Stayed in July 2023
Reviewed: 3 July 2023
Saehee
United StatesPhone rang randomly at 5am and 7am — I stayed here to sleep in, so this really made me upset. They seemed short staffed. My bathroom didn’t have a shower curtain, and it took me several times for them to bring me one. Front desk did not answer phone from my room, and I had to go downstairs to ask them. Had to wait in a long line. There was a small hole in the wall in my bathroom — not a big deal, but they should patch up things like that.
Great amenities like pool and gym. Central location. Comfy bed, lights fixtures, furnishing.
Stayed in July 2023
Reviewed: 3 July 2023
Kathleen
United StatesThe front desk staff is rude, they do not answer the phones, housekeeping doesn’t answer their phones either. The bathtub and sink were clogged. There was crumbs on the floor at arrival, the sheets had holes in them and the pillows are the smallest ever
Location if you want to go to center city sites
Stayed in July 2023
Reviewed: 20 June 2023
Kim
United Stateslong walk down the hallway to room
beautiful property and location
Stayed in May 2023
Reviewed: 11 June 2023
Kia
United Statesloved the room but felt it wasn’t as contemporary as the rest of the building. The toilet and sink faucet made very loud noises when I flushed or turned the sink.
The aesthetics of the lobby and grounds were beautiful. I fell in love with the shower
Stayed in June 2023
Reviewed: 11 June 2023
Anonymous
United Arab Emiratesyou charged my twice on two credit cards and have refused to correct it. I will never be back.
downtown location
Stayed in May 2023
Reviewed: 9 June 2023
Lozano
United StatesNot enought blankets. No microwave in room.
The comfort of the bed. The room set up.
Stayed in May 2023