• Reviewed: 5 August 2023

    Harriet

    United States
    6 helpful votes
    10
    “Self care with my sister”
    • Leisure trip
    • People with friends
    • Stayed 1 night
    • Submitted via mobile

    The cost for valet per night was 65 however you had in/out access and so it's a minor thing. I wish there was a hot tub or sauna.

    The entire experience was a win for me! Great front desk staff! The rooftop staff made me feel seen and celebrated! The bartender was outstanding and the food and drinks were delicious! The rooms were spacious and posh! The warm salt water pool was soooo good!

    Stayed in July 2023

  • Reviewed: 30 July 2023

    Yesenia

    United States
    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted via mobile

    Great weekend getaway perfect distance from Aquarium.

    Stayed in July 2023

  • Reviewed: 28 July 2023

    Christine

    United States
    6.0
    “Great location”
    • Business trip
    • Couple
    • Stayed 1 night
    • Submitted via mobile

    Restaurant staff was rude management

    Location

    Stayed in July 2023

  • Reviewed: 20 July 2023

    Greg

    United States
    5.0
    “not impressed with this hotel overall”
    • Leisure trip
    • Group
    • Stayed 1 night

    the staff and the dirty room

    the location

    Stayed in July 2023

  • Reviewed: 17 July 2023

    Anonymous

    United States
    4.0
    “Not worth it !”
    • Business trip
    • Family with young children
    • Stayed 1 night
    • Submitted via mobile

    For the price the stay was overrated! The bathroom shower was dirty I cleaned it myself after check and bringing up so much residue it was gross. The staff was slow with service the the only part of the staff that was pleasing was Monique at the front desk. The Second Gentleman to serve me at the urban farmer bar treated me as if I was a bother which made me not even want to come back to order anything else until he left. The pool was freezing cold. The stay was just definitely not worth it.

    The location.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    Joshua

    United States
    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted via mobile

    When we first entered our room we noticed the floor wasn’t vacuumed. The shower had shoe prints as it was never cleaned. And the sink didn’t drain. We reported it to the front desk and they said they will work on correcting the complaint. Everything was taken care of instead of the shower. They did clean the shoe marks, but didn’t move the shower trap. The amount of hair that was discovered almost caused me to vomit. I am disappointed with the cleaning service.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    Jodiann

    United States
    1 helpful vote
    8.0
    Very good
    • Couple
    • Stayed 2 nights
    • Submitted via mobile

    Small shower

    Clean hotel with a rooftop bar.

    Stayed in June 2023

  • Reviewed: 5 July 2023

    Jiemma

    United States
    6.0
    “We should’ve stayed somewhere else and just used the spa.”
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted via mobile

    The room was old ( and not in a cute antique style with no real coordination of aesthetics), tv cabinet door was broken and propped up, bathroom and room walls were dingy and dirty with scuff marks and something spilled in garbage can and it wasn’t wiped out clean. Just a surface clean was done. The amenities are very à la cart. The food service to room is run by third party, so complicated to get room service. Everything packed like you ordered from Uber or DoorDash not like you ordered from an expensive hotel, even when you call the front desk. Understandable for the height of pandemic, but now not so much. Very difficult to call and reach services. Had to let ring and call several times. Staff was polite and tried their best. They seem aware of hotel deficits. It was no better than a glorified budget motel. All of the nice aesthetics are not in the rooms nor hallways. Overall, wasn’t a bad or horrible experience, just lack luster ( the hotel stay part)

    The spa and staff were amazing. Excellent, one of the only redeeming value in the hotel.

    Stayed in June 2023

  • Reviewed: 3 July 2023

    Jacqueline

    United States
    10
    Exceptional
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted via mobile

    They were so good with valet I caught a flat and they made it easy for my insurance company to make a repair . The staff was so amazing .

    Stayed in July 2023

  • Reviewed: 3 July 2023

    Saehee

    United States
    7.0
    “Aspiring to be a boutique hotel. Short staffed.”
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted via mobile

    Phone rang randomly at 5am and 7am — I stayed here to sleep in, so this really made me upset. They seemed short staffed. My bathroom didn’t have a shower curtain, and it took me several times for them to bring me one. Front desk did not answer phone from my room, and I had to go downstairs to ask them. Had to wait in a long line. There was a small hole in the wall in my bathroom — not a big deal, but they should patch up things like that.

    Great amenities like pool and gym. Central location. Comfy bed, lights fixtures, furnishing.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    Kathleen

    United States
    1.0
    “Awful waste of money”
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted via mobile

    The front desk staff is rude, they do not answer the phones, housekeeping doesn’t answer their phones either. The bathtub and sink were clogged. There was crumbs on the floor at arrival, the sheets had holes in them and the pillows are the smallest ever

    Location if you want to go to center city sites

    Stayed in July 2023

  • Reviewed: 20 June 2023

    Kim

    United States
    10
    Exceptional
    • Business trip
    • Couple
    • Stayed 3 nights
    • Submitted via mobile

    long walk down the hallway to room

    beautiful property and location

    Stayed in May 2023

  • Reviewed: 11 June 2023

    Kia

    United States
    8.0
    “would definitely stay again! great for a staycation!”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted via mobile

    loved the room but felt it wasn’t as contemporary as the rest of the building. The toilet and sink faucet made very loud noises when I flushed or turned the sink.

    The aesthetics of the lobby and grounds were beautiful. I fell in love with the shower

    Stayed in June 2023

  • Reviewed: 11 June 2023

    Anonymous

    United Arab Emirates
    1.0
    “disappointed”
    • Business trip
    • Solo traveller
    • Stayed 2 nights
    • Submitted via mobile

    you charged my twice on two credit cards and have refused to correct it. I will never be back.

    downtown location

    Stayed in May 2023

  • Reviewed: 9 June 2023

    Lozano

    United States
    1 helpful vote
    8.0
    Very good
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted via mobile

    Not enought blankets. No microwave in room.

    The comfort of the bed. The room set up.

    Stayed in May 2023