Along with the Terms on this page, there are two other documents that form part of our contract with you:
By agreeing to our Terms, you’re agreeing to everything in all three documents. If you don’t accept any of these Terms, please do not use our Platform.
All this information is important because it (along with your booking confirmation email, and any pre-contractual information provided before you book), sets out the legal terms on which Service Providers offer their Travel Experiences through our Platform.
If something goes wrong with your Travel Experience, Section A15 of these Terms explains what you can do about it. This includes making a complaint to us, going to court, and (in some cases) using an online dispute resolution service.
If you want to appeal a moderation decision, or report any content on our Platform, our Content Standards and Guidelines explain how to do so, and how we manage these requests.
This summary isn’t part of our Terms, or a legal document. It’s just a simple explanation of our Terms. We encourage you to read each document in full. Some of the words in this summary have very specific meanings, so please check out the ‘Booking.com dictionary’ at the end of these Terms.
1. Some of the words you’ll see have very specific meanings, so please check out the ‘Booking.com dictionary’ at the end of these Terms.
1. When you use this Platform, you accept these Terms and any other terms that you’re provided with during the booking process.
2. If any authority decides that some of these terms are unlawful, the rest of the terms will continue to apply.
3. These Terms are laid out like this:
4. The English version of these Terms is the original. If there’s any dispute about the Terms or any mismatch between the Terms in English and in Chinese, the Terms as they appear in English will apply, unless local law requires otherwise. (You can change the language at the top of this page.)
1. “Booking.com缤客” is a registered trademark owned by Booking.com B.V., a limited liability company incorporated under the laws of the Netherlands, and having its registered address at Oosterdokskade 163, 1011DL Amsterdam, the Netherlands, and registered with the Chamber of Commerce of Amsterdam, and having the registration number of 31047344 and the value added tax registration number of NL805734958B01.
According to the applicable laws and regulations, the services of the brand “Booking.com缤客” to China and Chinese users are carried out (mainly) through the www.booking.cn website, its mobile website and/or the “Booking.com缤客” Apps available in the Chinese App stores.
1. Under these Terms, Our Platform or the Platform refer to the www.booking.cn website, its mobile website and/or the Booking.com缤客 App (available in the Chinese App stores) owned by the Booking.com Customer Service Center (Shanghai) Co., Ltd., where travel reservation services are provided mainly to China and Chinese users. If you are not a Chinese user (as we have determined according to the criteria we use, for example, the verified +86 Chinese mobile number in your account), you will be redirected to Booking.com or you will have the option to go to Booking.com, and in such case, relevant terms and conditions of Booking.com apply.
2. When you book an Accommodation service, we are responsible for the Platform but not the Travel Experience itself (See A4.4 below).
3. We work with companies that provide local support services (eg. Customer Support or account management). They don’t:
4. We get information from Service Providers, and we can’t guarantee that everything is accurate – but when providing our Platform, we take reasonable care and act with professional diligence. Unless we’ve failed to do so, or have been negligent, we can’t be held responsible for any errors, interruptions, or missing bits of information. Of course, we’ll do everything we can to correct/fix them as soon as we become aware of them.
5. We’re always working to improve our customers’ experience with the Platform. So sometimes, we show different people different designs, phrasings, products, etc. to find out how they react. As a result, you might not come across some services or conditions when you visit our Platform.
6. Our Platform is not a recommendation or endorsement of any Service Provider or its products, services, facilities, vehicles, etc.
7. We’re not a party to the terms between you and the Service Provider. The terms are directly between the Service Provider and you. The Service Provider is solely responsible for the Travel Experience.
8. According to applicable laws and regulations, to make a Booking on our Platform, you must create an Account. Please make sure all your info (including payment and contact details) is correct and up to date, or you might find you can’t access your Travel Experience(s). You’re responsible for anything that happens with your Account, so please don’t let anyone else use it, and please keep your username and password secret.
9. We will show you the offers that are available to you, in simplified Chinese. You can change to English whenever you like.
10. Unless otherwise indicated, you need to be at least 18 to use the Platform.
11. Unless indicated otherwise, our service is free of charge for users because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the rate. You will pay the Service Providers the relevant amount as indicated in the Trip Reservation (plus—insofar not included in the price—relevant applicable taxes, levies, and fees (if applicable)). Service Providers pay a commission (being a small percentage of the product price (e.g. room price)) to us after the end user has consummated the service or product of the Service Provider (e.g. after the guest has stayed at (and paid) the accommodations).
1. You will:
1. When you make a Booking, you agree to pay the cost of the Travel Experience, including any charges and taxes that may apply.
2. Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, 'non-rounded' price (although the actual difference will be tiny anyway).
3. If a Service Provider displays information that is obviously false (including misprints) on our platform and you rely on that information to form a contract or order with the Service Provider, the Service Provider may choose to cancel the booking and refund any fees you have paid. Our Platform will provide communication and coordination in such cases but this does not guarantee a satisfying outcome. For example: if you book a premium car or a night in a luxury suite that was mistakenly offered for CNY 1, your booking may be cancelled and the Service Provider (or with the help of us) will refund anything you’ve paid.
4. A crossed-out price indicates the price of a like-for-like Booking without the price reduction applied (‘like-for-like’ means same dates, same policies, same quality of accommodation etc.).
1. For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience. At the same time, in order to improve convenience and security level when you are making the payment, you accept in some cases Booking.com B.V. or its affiliate in your payment country/region will arrange the payment for you. But Booking.com Customer Service Center (Shanghai) Co., Ltd. is not involved in such payment arrangement.
2. If the Service Provider requires an Upfront Payment, it may be taken or pre-authorised when you make your Booking, and it may be non-refundable. So before you book, please check the Service Provider’s Upfront Payments policy (available during the booking process), which we don’t influence and aren’t responsible for. This does not affect your rights if you have any problems with your Travel Experience – please refer to ‘What if something goes wrong?’ (A15).
3. If your payment method is denominated in a currency* that is different to the payment currency, your bank or payment method provider (or their payment services providers) may charge you additional fees. For example, this could happen if your credit card is in Euros but your hotel is charging you in dollars. If this is going to happen, we’ll inform you during the booking process.
* This just refers to the default currency of your payment method.
4. If you know of or suspect any fraudulent behaviour or unauthorised use of your Payment Method, please contact your payment provider as soon as possible.
5. If the currency selected on the Platform isn't the same as the Service Provider's currency, we may show prices in your own currency.
6. We will store your Payment Method details for future transactions after collecting your consent.
1. When you make a Booking, you accept the applicable policies as displayed in the booking process. You'll find each Service Provider's cancellation policy and any other policies (about age requirements, security/damage deposits, additional supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc.) on our Platform: on the Service Provider information pages, during the booking process, in the fine print, and in the confirmation email or ticket (if applicable).
2. If you cancel a Booking or don’t show up, any cancellation/no-show fee and any refund will depend on the Service Provider’s cancellation/no-show policy.
3. Some Bookings can’t be cancelled for free, while others can only be cancelled for free before a deadline.
4. If you book a Travel Experience by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can't collect the balance on the date specified. If they do cancel, any non-refundable payment you’ve made will only be refunded at their discretion. It's your responsibility to make sure the payment goes ahead on time (that your bank, debit card or credit card details are correct, and that there's enough money available in your account).
5. After the order is generated, if you think you're not going to arrive on time (including you’re not able to check in for the first several day(s) of a whole reservation), please contact your Service Provider and communicate with them about this. However, your Service Provider is not obligated to accept your late arrival or to refund you because you are under such circumstances. It’s your responsibility to ensure you’re on time – and if you aren’t, we are not responsible for any associated costs (e.g. the cancellation of your Booking, or any fees the Service Provider may charge).
6. As the person making the Booking, you are responsible for the actions and behaviour (in relation to the Travel Experience) of everyone in the group. You are also responsible for obtaining their permission before providing us with their personal data.
7. We are not liable for the mistakes in an email address, phone number or credit card number (provided by you) unless we are at fault.
1. If you book an accommodation, flight, or attraction, please see our Privacy and Cookies Statement for more information on privacy, cookies, and how we might contact you and process personal data.
1. If you have any accessibility requests:
1. If you have bought insurance through our Platform, please refer to the policy document(s) for the terms and for further information. These Terms do not apply to insurance.
1. The Genius rate is a discounted rate offered by participating Service Providers for certain products/services.
2. Genius rates are for members of the Booking.com Genius programme. There are no membership fees, and it’s easy to become a member - just create an Account. Membership and rates are non-transferable. Membership is linked to a specific Account. Membership can also be linked to specific campaigns or incentives.
3. There are different ‘Genius Levels’, based on the number of completed bookings made within a given period for any vertical offered by the programme. Each level provides different travel rewards. To reach Level 2, the user must complete 5 bookings within 2 years. To reach Level 3, the user must complete 15 bookings within 2 years.
4. The following types of reservations made through Booking.com are excluded from the Genius programme: Ride hail, Cruises, Insurance, public transport, free options, Partner offers and any additional purchases such as room upgrades, child seats for Rental Cars, and additional luggage.
5. We may change any feature of the Genius programme, including the membership levels, eligible booking types for progression, and the way the programme is structured.
6. To ensure a fair and secure programme, we may investigate instances of fraud, misuse, or abuse. This may result in a membership being cancelled and earned rewards being lost.
7. For more details, visit https://www.booking.com/genius.html.
1. We may issue Rewards to you – at our sole discretion, and subject to (a) the terms herein A13 and (b) any Individual Reward Criteria that apply. If we make a clerical error (i) in calculating your Rewards or (ii) in converting currencies related to your Rewards, we will correct any balances shown as soon as possible.
2. How to get Rewards. You may, for example, earn and receive a Reward by booking and completing Accommodation stays with participating Service Providers, or by making a certain number of Eligible Bookings in a given time period. Please note that the amount/quantity of Rewards earned will depend on each promotional campaign. We’ll provide details about earning/spending a Reward when it becomes available to earn and/or spend.
3. Where to find your Rewards. If and when you receive any Rewards, you will be able to manage and spend them from the Wallet, which is automatically created when you create a verified Account. You’ll find the Wallet in your Account menu, and you must be signed in to your Account to access it. If you need to do anything to receive a Reward, we’ll tell you how (through Account notifications, push notifications, and/or emails). Once you have Rewards in your Wallet, we’ll provide any terms and conditions related to spending them.
4. Types of Rewards. Although we only award (a) Credits and (b) vouchers into your Wallet, your Wallet may also help you track the processing of (c) other types of Rewards (e.g. Credit Card Cashback) from us. We’ll tell you (through email confirmation, the terms set out under the “Credit and Wallet” tab) what you need to know about receiving each Reward at the appropriate time.
5. How to get Credits. Credits are usually issued as a result of getting a Reward but we may issue Credits for other reasons.
6. Where to find your Credits. Your Rewards are always stored in the Wallet until they are spent. Your Wallet balance will indicate how much is stored and spendable on Eligible Bookings (For example, we will mark “Booking Wallet” to those accepting Credits in the search result ). You will also be able to access detailed information such as when your Rewards were earned, were awarded, and will expire. If you’re entitled to Cash Credits, you’ll also find out how to transfer them to a credit or debit card (of certain brands).
7. Types of Credits. Each Reward type has its own set of spending and/or usage conditions. In general, all Rewards can only be spent on Travel Experiences that accept Wallet payments. Travel Credits can be spent across different bookings, but vouchers can only be spent on specific Bookings stated within each voucher's terms and conditions. Cash Credits can also be spent like Travel Credits or be transferred to a credit or debit card (of certain brands).
We reserve the right to audit any and all accounts in the Rewards & Wallet programme at any time and without notice to the Member, to ensure compliance with the Rewards & Wallet programme or investigate (alleged) fraud or misuse.
8. To be able to receive any type of Rewards from us, you must, at the time of qualification and spending:
9. When a Reward is available for earning, the Individual Reward Criteria will explain how (and if) you can qualify for it. These criteria may contain and not be limited to:
10. Rewards cannot be sold, encumbered or transferred in any way to a third party. In the event of an Account holder’s death, their Account will be closed and any Rewards that are pending or available for spending in the Wallet will be cancelled.
11. You can spend any amount of Travel Credits and/or Cash Credits that you have to offset the cost of an Eligible Booking on participating Platforms (e.g. this Platform or a Group Company website). However, you may only spend one voucher on each Booking, and if you have multiple vouchers in your Wallet, their value cannot be combined for spending on any Booking.
12. If that Booking costs less than you have in Rewards, your unspent Rewards will remain available for spending in your Wallet until expiry, unless otherwise stated in each Reward's terms and conditions.
13. If that Travel Experience costs more than you have in Rewards, you must make payment for the remaining amount using a different Payment Method. Failure to do so in time may result in your Booking being cancelled, and your Rewards returned to your Wallet with the original Reward terms and conditions, including expiration dates.
14. You may spend both Credits and vouchers at the same time on any Eligible Bookings. We do our best to unlock the most savings for you, but it is your sole responsibility to manage how the Rewards are spent. If you have multiple Rewards of a single type, the Reward with the earliest expiration date will be selected for spending by default during payment confirmation. While you may not choose Credits with later expiration dates to spend first, you are free to choose the voucher you prefer to spend first.
15. If you cancel a Travel Experience that you have already paid for (in part or in full) with Rewards, the Service Provider’s cancellation policy will determine whether or not your money and/or Rewards are refunded. Our Customer Service team will be able to refund any Rewards that you may be entitled to.
16. You can transfer Cash Credits (but not Travel Credits) to a credit or debit card of certain brands.
17. Your Wallet’s default currency is determined by your location, residency or another currency we may elect. If you get any Rewards in a different currency, we’ll convert them to your Wallet’s default currency, or another currency we may elect, using our Currency Conversion Rate.
18. If a Reward was issued because you booked a Travel Experience, any associated Rewards that haven’t been spent will be deleted from your Wallet if that Travel Experience is cancelled.
19. We reserve the right to, without notice, cancel any Reward that was obtained by fraud or misuse.
20. If you think you’ve not received a Reward that you should have, please contact our Customer Service team no more than 12 months after you did whatever it was that you believe qualified you for it. Please provide any supporting documentation you have. If you don’t do this within 12 months, you will automatically be ineligible for the Reward and will not be able to claim it.
21. All Credits have an expiration date, which you’ll find in the Rewards & Wallet activity of your Wallet. If you have any Rewards that may expire soon, we may choose to notify you through emails and push notifications.
For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience. Note that if Wallet payments are involved (for example, when you choose to pay later for an Accommodation Booking), we will charge your Wallet for the selected Rewards during Booking confirmation – so your Rewards will be spent immediately – while any remaining amount will be charged according to the payment policy of your Booking.
22. All data, including personal data, will be processed in accordance with our Privacy Statement and applicable data protection laws and regulations. It will be shared with Group Companies or Service Providers as required by the Wallet programme. Lost, stolen or expired Rewards will not be replaced.
23. Your obligations:
25. You may not use your Wallet or Rewards in any way that is misleading, unfair, harmful or illegal.
26. We may set off or settle any or all of your Rewards against any monetary claim we have against you. We may do this at any time, and inform you as needed.
27. We may change, suspend or end any aspect of the Wallet or Rewards programme. In particular, we might change:
28. We will make reasonable efforts to give you prior notice if we make any changes or if we stop providing the Wallet service altogether.
29. If we stop providing the Wallet service, all Rewards that haven’t expired will be valid for another 12 months.
1. Unless otherwise stated, all rights in our Platform (technology, content, trademarks, look & feel, etc.) are owned by Booking.com B.V. (or its licensors) and by using our Platform you agree to do so for its intended purpose only and respecting the requirements set out below in paragraphs A14.2 and A14.3.
2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce or otherwise use anything on our Platform for any commercial purpose without written permission of Booking.com B.V. or its licensors.
3. We keep a close eye on every visit to our Platform, and we’ll block anyone (and any automated system) we suspect of:
4. By uploading a review/picture to our Platform, you’re confirming that it meets our Content Standards and Guidelines and that:
5. Just to make it clear: you should be responsible and liable for the pictures you uploaded to our Platform and we’re not responsible and liable for any picture uploaded to our Platform by you, but we’re allowed to remove any picture upon our discretion (for instance, if we detect that a picture does not meet the above criteria).
1. If you have a query or complaint, please contact our Customer Service team. You can do this by accessing your Booking, through our app, or through our Help Centre (where you’ll also find some useful FAQs). You can help us help you as quickly as possible - by providing:
2. All queries and complaints are recorded, and the most urgent ones are treated as the highest priority.
3. We do try to resolve disputes with you directly, and we’re not obliged to submit to any alternative dispute resolution procedures handled by independent providers that are outside of those mechanisms or agencies authorized by applicable laws and regulations.
4. You may also bring legal proceedings before a competent court – please refer to ‘Applicable law and forum’ (A19) for details.
5. Any problems you encounter during the booking process (such as you not arriving on time), difficulties (such as your failure to pay on time), damage to your rights and interests (such as the Service Provider cancelling the reservation without justifiable reasons), or other personal injury, property damage, etc., all need to be resolved through negotiation between you and the Service Provider. After our platform receives your reflection or complaint about the above situation, we will promptly assist you in communicating with the Service Provider and take other measures that our platform deems necessary based on the actual situation. For the sake of clarity, the fact that we provide you with the means and channels for making inquiries and complaints as described above, and participate in coordinating inquiries or complaints where necessary, does not mean that we have an obligation or responsibility to ensure that you receive a satisfactory answer to your inquiry or that your complaint is resolved to your satisfaction, and we do not assume any responsibility for any rights or obligations arising out of or in connection with any inquiries or complaints between you and the Service Provider.
1. We may help you communicate with your Service Provider, but that doesn’t mean we’re taking responsibility for the Travel Experience or anything the Service Provider does/doesn’t do. We can’t guarantee that they will read anything from you or that they’ll do what you ask. In itself, the fact that you contact them or they contact you doesn’t mean you have any grounds for legal action. In addition, our participation in communications between you and the Service Provider does not imply any obligation or liability on our part. If you need help, please contact us via our Help Centre.
1. If you breach these Terms (including our values and our Content standards and guidelines) or fail to comply with applicable laws or regulations, we have the right to:
2. If we cancel a Booking as a result, you may not (depending on the circumstances) be entitled to a refund. We may tell you why we've cancelled your Booking unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we have incorrectly cancelled your Booking, please contact our Customer Service team.
1. Nothing in these Terms will limit our (or the Service Provider’s) liability (i) when we (or they) were negligent and this led to death or personal injury; (ii) in case of fraud or fraudulent misrepresentation; (iii) in respect of gross negligence or wilful misconduct; or (iv) if such liability can otherwise not lawfully be limited or excluded.
2. If you are in breach of these Terms and/or the Service Provider’s terms, we won’t be liable for any costs you incur as a result.
3. We are not liable for:
4. We don’t make any promises about Service Provider’s products and services apart from what we expressly state in these Terms, for example in Section A4.
5. To the extent permitted by law, the most that we (or any Service Provider) will be liable for (whether for one event or a series of connected events) is your reasonably foreseeable losses or damages in connection to your Booking(s).
6. Just to be clear, these Terms are between you and us. Nothing in these Terms will entitle any third party other than the Service Provider to anything.
7. You may be protected by mandatory consumer protection laws and regulations, which guarantee you rights that no company’s terms can overrule. If there is any inconsistency between those laws and regulations and these Terms, such mandatory consumer protection laws and regulations will override.
8. If any provision of this Section A18 is determined to be invalid because it conflicts with applicable mandatory laws and regulations, you agree to substitute a provision that best reflects the literal meaning of the invalid provision and the intent of the parties, and that the invalid provision does not in itself affect the continued application of the other valid provisions.
1. These Terms and the provision of our services are governed by PRC law
2. Any dispute arising out of these Terms and our services shall be submitted to the competent courts in the place where Booking.com Customer Service Center (Shanghai) Co., Ltd. is incorporated.
1. We may make changes to these Terms. Where such changes are material, we will inform you in an appropriate way in advance of such changes becoming effective, unless the changes are required by applicable law.
2. If you do not accept the changes, please do not use our Platform.
3. Otherwise, your continued use of our Platform after the effective date of the proposed changes will constitute your acceptance of the revised Terms.
4. Any existing Bookings will continue to be governed by the Terms that applied when the Booking was made.
1. This section contains the specific terms for Accommodation products and services. It applies as well as section A (which applies to all Travel Experiences).
1. When you make (or request) a Booking, it’s directly with the Service Provider, which means you are directly entering into a (legally binding) contractual relationship with the Service Provider - we’re not a ‘contractual party'. From the point at which you make your trip reservation, we act solely as an intermediary between you and the Service Provider. In view of this, it is clear that the rights, obligations and even liabilities arising out of or in connection with your booking and travel experience are between you and the Service Provider. We, as the platform provider, will fulfill our responsibilities as the Platform Operator in accordance with the law, as set out in clause A18.
2. Booking.com Customer Service Center (Shanghai) Co., Ltd. owns, and jointly with Booking.com B.V. operates the Platform.
3. Our Platform only shows Accommodations that have a commercial relationship with us (in some cases, through a partner company - please refer to ‘Partner offer’ under B7.2 below) or with our Connectivity Providers, and it doesn’t necessarily show all their products or services.
4. Information about Service Providers (e.g. facilities, house rules and sustainability measures) and their Travel Experiences (e.g. prices, availability and cancellation policies) is based on what they provide to us. They are responsible for making sure it’s accurate and up to date.
1. We provide the Platform on which Service Providers can promote and sell their Accommodations – and you can search for, compare and book them. We offer a personalised experience based on how you use our Platform (including what you tell us), so you can book your ideal Accommodation with us. Our Platform allows you to discover Accommodations all over the world – and our search results make it easy to home in on the one that’s right for you.
2. Once you’ve booked your Accommodation and are confirmed by the Service Provider, we will send you a confirmation email for and on behalf of the Service Provider, including the names of the guest(s).
3. Depending on the terms of your Booking, you may be able to change or cancel it if you want. Please contact us using the Help Centre (available 24 hours a day) if you need help with anything.
1. Fill in all your contact details correctly, so we and/or the Service Provider can provide you with information about your Booking and, if necessary, contact you.
2. Read these Terms and the terms displayed during the booking process carefully.
3. Take care of the Accommodation and its furniture, fixtures, electronics and other contents, and leave things in the same state they were when you got there. If anything is broken, damaged or lost, make sure you report it to the staff there (as soon as you can, and certainly before you check out).
4. Maintain the security of the Accommodation and its contents during your stay. So don’t, for example, leave doors or windows unlocked.
1. See ‘Prices’ (A6) and ‘Payment’ (A7) above.
2. If you need the invoice for the Accommodation products or services you booked, please send the request to the Service Providers or our partner company (if you book an Accommodation product advertised as ‘Partner Offer’). In any case, we are not the right party or obliged to issue an invoice.
1. See ‘Policies’ (A8) above.
1. We want you to get the best possible price every time. If, after you've booked your Accommodation with us, you find the same Accommodation (with the same conditions) for less on another website, we promise to refund the difference, subject to the We Price Match terms and conditions.
2. Some offers on our Platform are marked as 'Partner offers', which means they come to us through a Booking.com partner company, rather than straight from a Service Provider. Unless otherwise indicated, any Partner offer that you reserve:
Price incentives we provide
3. Some of the price reductions you see are funded by us, not by the Service Provider. We simply pay some of the cost ourselves.
Request to book
4. In some cases, you’ll find a button marked ‘Request to book’ on the property page. If you select this option, we’ll explain how this works (on-screen and/or by email).
5. When you’re booking, you may see that some Service Providers refer to a ‘damage policy’. This means that if anyone in your group loses or damages anything:
6. Under the damage policy, there’s a limit to how much a Service Provider can charge you through our Platform (the limit is displayed while you’re booking). However, the Service Provider can start a legal claim against you outside of the damage policy, in which case the limit doesn’t apply.
7. Any payment you make would be between the Service Provider and you – we’d just be organising it on the Service Provider’s behalf.
8. The damage policy doesn’t relate to general cleaning, ordinary wear and tear, any crimes (such as theft), or any non-physical ‘damages’ (e.g. fines for smoking or bringing pets).
9. The Service Provider might require a ‘damage deposit’ before or at check-in. If they do, we’ll tell you about it while you’re booking – but it has nothing to do with the ‘damage policy’. We won’t be involved in any financial settlement related to damage deposits.
10. For information on reviews, ranking, how we make money (and more), please check out How We Work, which is also part of our Terms.
‘Account’ means an account registered on our Platform, Booking.com or a Group Company, through which you can book Travel Experiences on our Platform, the platform operated by Booking.com B.V. (eg. www.booking.com), mobile website and/or Apps. You don’t need to register again or re-register. Please kindly note, that by using services on different platforms, they need to abide by the terms and rules of that platform.
‘Accommodation’ means the provision of an accommodation service by a Service Provider (throughout Section B, ‘Service Provider’ means the provider of the accommodation service).
‘Booking’ means the booking of a Travel Experience on our Platform, whether you pay for it now or later.
‘Booking.com’ means the www.booking.com website, the mobile website and/or Apps operated by Booking.com B.V. where Accommodation (and other) reservation services are provided.
‘Booking.com B.V.” means a limited liability company incorporated under the laws of the Netherlands, having its registered address at Oosterdokskade 163, 1011DL Amsterdam, the Netherlands and registered with the Chamber of Commerce of Amsterdam. Its registration number is 31047344 and the value-added tax registration number is NL805734958B01, providing reservation (including accommodation) services through www.booking.com website, the mobile website and/or apps and is responsible for these platforms.
‘Booking Network Sponsored Ads’ means our programme that lets Accommodation Service Providers bid through a third party (Koddi) for their product to appear in second place when your search results are ordered by ‘Our top picks’.
‘Cash Credits’ means a benefit with a monetary value that you can ‘cash out’ to the Payment Method that we have on file for you, or put towards the cost of a future Travel Experience.
‘China” means the mainland area of the People’s Republic of China (for the purpose of these terms, excluding the Hong Kong Special Administrative Region, the Macau Special Administrative Region and Taiwan Area).
‘Credits’ means a benefit with a monetary value. There are ‘Cash Credits’ and ‘Travel Credits’.
‘Credit Card Cashback’ means a benefit with a monetary value that can be cashed out to the credit card that we have on file for you, but can’t be put towards the cost of a future Travel Experience.
‘Connectivity Provider’ means a company that allows properties and Booking.com to communicate accommodation information and customers’ booking data.
‘Currency Conversion Rate’ means the rate that we use to convert currency; this is currently the WM/Refinitiv Closing Spot Rate, but this may change.
‘Eligible Booking’ means a Booking that meets the criteria to qualify for a Reward.
‘Group Company’ means an affiliate of Booking.com – either a direct shareholding of Booking.com or part of the Booking Holdings Inc. group.
‘Individual Reward Criteria’ means rules that apply to certain Rewards – in addition to the general ‘Rewards, Credits & Wallet’ terms (A13) above. Depending on the circumstances, Individual Reward Conditions may be displayed in reward advertisements, confirmation emails and/or tickets.
‘Payment Method’ means the method used to pay for a Booking, which might be a credit/debit card or an alternative payment method.
‘The Platform’, ‘Our platform’ mean the www.booking.cn website, its mobile website and/or the Booking.com缤客 App (available in the Chinese App stores) owned by the Booking.com Customer Service Center (Shanghai) Co., Ltd., where travel reservation services are provided mainly to China and Chinese users.
‘Rewards’ means a benefit that you are promised. In most cases, Rewards will be Travel Credits, Cash Credits, Credit Card Cashback, or a voucher for an item of some kind.
‘Service Provider’ means the provider of a travel-related product or service on the Platform, for example: the owner of a hotel or other property (for an 'accommodation' Booking).
‘Terms’ means these terms of service.
‘Third-Party Aggregator’ means a company that acts as either (a) an intermediary between you and the Service Provider or (b) a reseller of the Travel Experience.
‘Travel Credits’ means a benefit with a monetary value that you can put towards the cost of a future Travel Experience, but can’t ‘cash out’.
‘Travel Experience’ means one of the travel-related products or services on the Platform.
‘Upfront Payment’ means a payment that you make when you book a product or service (rather than when you actually use it).
‘Wallet’ means a dashboard in your Account that shows your Rewards, Credits and other incentives.
‘We’, ‘our’ means the Booking.com Customer Service Center (Shanghai) Co., Ltd. (a limited liability company incorporated under the PRC law with its address located at Room 617, No.8 Hua Jing Road, China (Shanghai) Pilot Free Trade Zone) and/or Booking.com B.V.