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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
After an initial mix-up with our room on the first night, we moved rooms from the 2nd night into the room I had actually booked and paid for. The sea view was everything and more. So peaceful. The staff were so lovely and helpful, especially Kay on reception. The bed was so comfy, I didn't ever want to leave!
Negative section of review
It was a shame there wasn't much hot food to eat at the breakfast buffet for vegans. I didn't expect anything fancy, but some veggie sausages would have been a welcome addition. We just had mushrooms, hashbrowns and beans. I know we could have probably asked for some to be made, but we shouldn't have to as this makes vegans feel like they're asking for special treatment and not inclusive. Meat eaters don't need to ask for their sausages and bacon. It's 2023! Most hotels offer vegetarian sausages now, so I assumed a chain like the Hilton would be ahead of the game. Also, we we're not offered a partial refund for the 4 nights, even though we only had the sea view room for 3 of the nights. The room for the first night was awful, but I was charged full price for the entire stay.
Positive section of review
Great location next to the harbour, beautiful views across the Bristol Channel as far as Wales. Good cooked to order breakfast, coffee & fruit juice. Staff friendly & helpful, especially the lady manager who did her best to resolve an issue we had in our room. Lovely old building.
Negative section of review
Would have been nice to have prepared fruit, yoghurts & croissants at breakfast. Hotel has ongoing renovation/ redecoration but I feel an opportunity to make this a boutique/ bespoke property has been missed. The small bar area is packed every evening with dinners so there is only outside seating if you just want a drink. Would have been great if the weather had been better!
Positive section of review
Very nice made-to-order breakfast. Super large room (3), fairly comfortable bed. Location to visit Kew Gardens was excellent. Easy tube (metro) access to get around Richmond and connect to London.
Negative section of review
Really the only thing would be warmer coffee at breakfast and smaller breakfast options. Pillows could have been more varied and comfortable.
Stansted Mountfitchet, United Kingdom
Positive section of review
convenient for early/late flights, good connection with the city centre, nice bar in lobby
Negative section of review
beds not comfortable
Positive section of review
Great location. Amazing staff. Rooms big and luxurious. Pool and Health club also !!
Negative section of review
Nothing
Positive section of review
Excellent location and ideal for exploring Newquay
Newcastle upon Tyne, United Kingdom
Positive section of review
Location , staff, breakfast, dinner was all good.
Negative section of review
Room, too small, no AC , toilet , shower too small. Had to get the ironing board out the cupboard and fan to hang up clothes. Outside a noisy condenser fan running all night.
Positive section of review
Staff were excellent 👌
Negative section of review
A bit noisy outside
Positive section of review
Room and cleanliness
Negative section of review
Nothing
Positive section of review
The location.
Negative section of review
The dinner was not good.