1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was right above a busy pub playing live music till 1.00am and we got no sleep My adult son was meant to participate in the Sunderland triathlon on the Sunday night and got absolutely no sleep and did not complete. Descriptor made no mention of the fact the apartment is directly above a very busy and loud pub.
Negative section of review
Location- House door was numbered 33 yet we had been informed 34 and spent time searching for a different building We didn't think it could be 33 due to wrong number and it being over a pub. Communication with Alexander Apartments is shocking. we were left standing around waiting on codes to get in
Positive section of review
Very nice landlords and their son made our stay nice and cosy. The location is great in a beautiful region. We really liked the cabins which were very clean, well equipped an comfortable.
Positive section of review
Clean and well decorated. Bathroom was well thought out with good toiletries. Restaurant was light and attractive.
Negative section of review
Background hum of air conditioning near our room.
Positive section of review
The accommodation was decorated really nicely and everything was clean. It was a very peaceful place to stay.
Positive section of review
Very convenient location for us. Breakfast was good and substantial. Leisure facilities were nice.
Negative section of review
We’re woken up early by the delivery lorries each morning.
Positive section of review
Location was fantastic - staff at reception were very friendly
Negative section of review
Room didn’t have AC
Positive section of review
Reception/breakfast staff were nice
Negative section of review
This is a tired hotel, with evidence of poor maintenance everywhere (e.g. white wood filler on brown doors, paint chipping away - really basic stuff) and even poorer cleanliness (e.g. stair carpet was thick with dust). If that was not enough, we couldn't even use the facilities we paid for. I booked this hotel well in advance to celebrate my husband's birthday. I paid £140 for one night + breakfast which should have included use of leisure facilities (pool, sauna etc). A few weeks before our stay, the hotel emailed to say that the leisure facilities could no longer be used due to repairs. It happens...but the hotel offered no compensation at all (e.g. free breakfast or even a bottle of wine...), despite the clear change of conditions. We could not cancel/reschedule because of the birthday. Also, don't bother with breakfast - you'll find better quality anywhere else. Never again!
Positive section of review
Location amazing. Staff exceptional
Negative section of review
Window frames were rotten, windows dirty. Last night of our stay our crazy neighbour banged on the wall 5 times (waking us up) for no apparent reason
Brighton & Hove, United Kingdom
Positive section of review
The style, the staff
Negative section of review
The TV not working
Positive section of review
great location