1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I liked the common areas, the room and the breakfast. Staff were quite friendly and helpful. The "City View" in my original room turned out to be scaffolding on a building site. A member of staff checked rooms personally and I was given a room with a view of the Cathedral. While the area around the hotel has much to offer, the hotel itself is not directly available to taxis. While the taxi stand is not far it would be difficult for those with much luggag or mobility issues. Booking.com should emphasize this.
Negative section of review
The restaurant,Colsons, offered a very limited menu and certainly nothing like that posted on the website. That said, the food I had was good and the staff were all very accomodating and friendly but seemed inexperienced
Positive section of review
The flat itself looked good, and everything was clean. There were two bathrooms, which was great! The kitchen had everything we needed.
Negative section of review
The heating was fickle, and one of the rooms was cold because one entire wall was glass with poor insulation, but otherwise, it was fine.
Chester-le-Street, United Kingdom
Positive section of review
stayed here before so knew what to expect, the staff and the medieval banquet were excellent
Negative section of review
the courtyard room we had was a bit cramped and looked like it was nearly ready for a refurb.
Positive section of review
Lovely warm welcome from Chrissy and lovely spacious room , beautiful old building
Negative section of review
Peaceful relaxing loved everything
Positive section of review
loved the room and the fact there was a gym made my short stay even better
Positive section of review
Modern and very spacious. Great location for travelling around.
Negative section of review
There wasn’t a sink for kitchen use which would have been preferable but we were aware of it so it wasn’t a shock.
Positive section of review
So nicely appointed- great for overnight stay- very friendly
Negative section of review
Nothing
Positive section of review
Central area, close to cheap street food places
Negative section of review
No hair dryer, no mirror in the bathroom. Noise from the road below
Positive section of review
Clean. Comfortable. Quiet. All you need
Negative section of review
That other visitor would stop stealing the forks!