1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Guntersville, Alabama
Positive section of review
Breakfast was outstanding. Best biscuits and bacon with real scrambled eggs and good cheesy hash browns. Had 4 pillows which we needed to sleep comfortably. Everything we needed was close by for the wedding we were there for.
Negative section of review
Bed wasn't hard enough for us. The plumbing needs attention. The toilet kept backing up even when it flushed ok. Would open the lid to use it and what we flushed earlier was back in the bowl. Not really enough parking for the amount of rooms.
Jacksonville, Florida
Positive section of review
The view from the room looking out at the lake. The area along was great everything right in walking distance. I can see myself booking with the hotel again when needed.
Negative section of review
The shower head wasn't flowing well
Waltham, Massachusetts
Positive section of review
Staff was willing to help under the circumstances but didn't really provide any meaningfull solution to the problems.
Negative section of review
Our two day stay was turned into a very challenging one day adventure, costing us 3 days' worth of charges. After traveling for 24 hours from Helsinki to Boston and driving to Walthm in the middle of the night, it turned out that the hotel was overbooked. At 1am in the morning, there was no other close by location with an available room and the staff did not communicate this issue or make alternative arrangements. After a few hours of searching and calls (thanks to the night staff) we ended up sleeping in the rental car (for a few hours). The lady at the reception (night staff) found us a smaller room in the morning but refused to reduce the room rate as we had booked a large 2 double (2 queen beds) nor were they able to provide a mattress to sleep the three of us in the small room. In the morning we found out that, we got charged twice, once for the original double room for two days (which on the first night, they assured us was cancelled due to over booking) and then another charge for the one night we stayed in the small room (the latter cost almost the same as the larger 2 day room which was unavailble due to overbooking). Overall, it was a really bad experience. Although some of the staff tried to help but due to the situation there wasn't much possible. Usually, we have a low-key stay at ESA, but never this problematic. Would definitely consider most other options before booking ESA again (which is why we canceled our return stay at the same location for next week and booked Westin). I'm still waiting to get reimbursed for the extra charges. I'm not sure how that will end up 😞
Dayton, Ohio
Positive section of review
I liked everything about the hotel, Definitely will visit again an will tell friends.
Negative section of review
Everything was so clean an comfortable , I felt safe in the area an the food choices was awesome!!
Carolina Beach, North Carolina
Positive section of review
The hotel was what was expected. The room was clean. The anemities were ok.
Negative section of review
The bed! It was hard and uncomfortable. My back was hurting the whole time. I couldn't get a good night's rest. My husband hated the bed also. That was the only issue we had.
Salt Lake City, Utah
Positive section of review
It’s near to the SLC downtown and easy to get here from the airport.
Negative section of review
WiFi isn’t strong signals.
Beverly, Massachusetts
Positive section of review
It was an exceptional value, and the location was fantastic!
Negative section of review
Check-in staff should have been more knowledgeable about local activities. We arrived at the end of Beverly’s Homecoming, just before the ending concert and fireworks, but missed them because he didn’t know about them. 😭
El Segundo, California
Positive section of review
Modern, convenient to airport. Pretty quiet. Shuttle service
Myrtle Beach, South Carolina
Positive section of review
Very clean, easy to get from point to pint
Negative section of review
Not a thing
Jerome, Idaho
Positive section of review
easy access from interstate
Negative section of review
breakfast selection