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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Lake Lure, North Carolina
Positive section of review
Keurig didn’t work and was never repaired in our unit, even though we contacted Vacasa numerous times. Info to access wasn’t complete, so we had to go to Balding Resort Security and even though they didn’t cover our unit, Shane in Security there made some phone calls to try to help us, but even then, he was given an access code to a lockbox containing a key, which also didn’t work!! After getting a message that we could check in early, and after standing outside in the hot sun at Security (and a couple of trips back and forth), we of course didn’t get in early!! Very poor service by Vacasa, but excellent attempts by Rumbling Bald Security to help us!!
Negative section of review
Keurig could have been repaired/replaced. We didn’t bother staying our last night there because we didn’t want to pay for coffee out again since checkout time was 10 a.m.!
San Antonio, Texas
Positive section of review
The staff was amazingly friendly. She was probably one of the best with hospitality I have ever received from a hotel. She told us the best places to go and the best times and made sure we had everything we needed.
Negative section of review
The room was a little outdated so even though it was fairly clean it appeared gloomy but it was cozy and still nice but I think some new bedding would help the overall feel of the room.
Freeport, Maine
Positive section of review
Friendly reception, easy parking, spotless room and bathroom good wifi, comfortable bed, good soundproofing. Cheapest price in/near Freeport. Great facility for the price. No breakfast but good, affordable
Negative section of review
One bedside reading lamp bulb missing, requested (backup plan) wakeup call never made. Stairs, no elevator.
Clearwater Beach, Florida
Positive section of review
The kitchen and the room was great. The staff were very friendly and polite.
Negative section of review
The bed was uncomfortable. We asked to a lamp to be fixed and that did not happen. the TV did not work and we had to wait till the next day to get it fixed.
New York, New York State
Positive section of review
Comfortable, easy and nice views
Negative section of review
Little mold here and there in the bathroom
Orlando, Florida
Positive section of review
It was clean and very relaxing.
Negative section of review
All was good.
Virginia Beach, Virginia
Positive section of review
Location. That’s it.
Negative section of review
At check-in, we weren’t greeted at all. Ladies at the desk were very short, never explained anything or told us about any complimentary breakfast. We were told we had to “try” across the street to find parking as everything in front was taken. We had a turtle on top of our car and could not fit in the garage so we were told to find an attendant to “figure it out”. After finally finding a spot after someone left, we headed to our rooms. (We had 2 rooms for party of 6). Only one elevator was working causing major delays. We could tell right away that the upkeep on the hotel was terrible. Peeling paint, dirty floors, water damage, dirty tub in room, and stain on bed under the bed skirt. Either something spilled or it was vomit. One of the beds had sand in it. Shower was broken in another. After spending the day at the beach and we took cold showers as that was the only temperature that worked, we tried calling the front desk to ask for it to be fixed but the phone was broken. There were signs telling us to bag dirty towels and put bag in hallway and they’d be replaced. Next day, nothing was done about either issue. Asked front desk again to fix the shower and for towels. Later that day after coming back from the beach, still nothing. Went to front desk AGAIN and this time demanded we get towels and for our shower to get fixed. Finally was given towels and maintenance came to fix shower. Everyone we encountered at the desk (which were 6 different people) were not friendly, personable, or helpful. The only one I encountered that was somewhat decent and acted like they cared was a nice gentleman at the front desk (the maintenance guy was nice too). Another set of elevators was broken that day too. During our entire 5 night stay, NO ONE ever replaced towels, we had to ask every time. No one cleaned the rooms “due to Covid” which is ridiculous seeing ALL mandates have been dropped. It’s a beach hotel, AT MINIMUM VACUUM THE SAND AND PROVIDE TOWELS!!
Jonestown, Pennsylvania
Positive section of review
Service and price
New York, New York State
Positive section of review
Location
Negative section of review
Unfriendly staff, not accommodating. Pricey and charges you for wifi but wifi did not work all the time! I have never been to hotel where everything I asked was a no! The hotel can definitely learn to be more customer service oriented.
Burlington, Vermont
Positive section of review
It was under construction which I didn’t know until I arrived. Electricity was out 1-5am so no ac. There was two different colored hairs in my shower. It was a pretty miserable night 😓
Negative section of review
See above