1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Salem, Oregon
Positive section of review
The room was VERY nice. You DO have to walk up stairs to reach it, but it wasn't a strain on my arthritic knees. The room was well decorated& visually calming. The king bed was a BIT soft, but didn't affect our sleep. However, while they had a "dead" pillow which satisfied my husband, the others were rock hard, so I used my pillow from home. I really loved the philodendrons twining around the metal canopy frame above the bed. The AC/heater was delightfully effective & QUIET, contrary to most in rented rooms. The room was VERY quiet due to its location.
Negative section of review
My only suggestions (not complaints) for the OWNERS are: 1. the table available was really too small for 2 people to even have sandwiches together comfortably, 2. they should place brief "how-to" operating instructions for the AC/heater & over-bed fan/light next to the remotes on the wall, & 3. it would have been nice to have a small freezer part of the fridge as we'd had with all of our other booked locations. If one was staying more than 1 night and had food needing serious "colding" or "fake ice packs" needing re-freezing, this might be a problem. AND for BOOKING.COM: we never received instructions from Booking.com on how to access the room via its locked door. If the homeowner hadn't been home, we'd wouldn't have been able to "check-in". The owner said they had been having some problems with Booking.com, so it would behoove booking.com to clarify things with the owner.
South Lake Tahoe, California
Positive section of review
The location of the hotel is amazing, view of the lake especially at sunset, is incredible. They also have access to a private beach, which is very clean and not so crowded.
Negative section of review
The Lakeview Queen room was very small for our family of 4, disappointing considering the price we paid. Wi-fi didn't work for first 2 days, which meant no netflix on tv as well. We had to call front desk multiple times to get it fixed. The bathroom shower had a broken valve, which we discovered the second day. The maintenance guy said he would recommend us changing rooms to front desk, they didn't bother following up to apologize or offer any rooms. We had to stop by and check, but we declined room change as kids were already settled in this room. There was noise from other room's tv at 10pm, either the walls were too thin or the occupants too loud. We decided to wait till 11pm to complain, thankfully the music died by then. House-keeping was inconsistent, first day they replaced tea/coffee cups, next day they didnt & we had to request new ones. We had requested extra blankets for kids, housekeeping took those away on second day & we had to request again that night & wait till they were delivered. The pool was not well cleaned with dead insects in it as well as in the hot tub.
Farmington, New Mexico
Positive section of review
Very nice staff. My friend was hurt and had a hard time walking and they let us use the luggage crate to transport him to the room.
Negative section of review
No elevator.
Lake Placid, New York State
Positive section of review
The breakfast was good. Location is great. Staff very friendly. The 24 hr coffee/tea/hot chocolate was great as well.
Negative section of review
No microwave in the room was a minor disappointment.
Marina, California
Positive section of review
Super friendly staff. We left our passport at the facility and they were quick to get it back to us.
Washington, D.C., District of Columbia
Positive section of review
Excellent location! Staff treats you like family. Very good area!
Negative section of review
The rain shower head. Would like more water pressure. But it was okay.
Canyon Lake, Texas
Positive section of review
Condo was clean
Negative section of review
Had to leave Office/pool, drive down the street, take a left on next street then turn into 3rd driveway. No hot water in bathroom. No bath towels in bathroom.
Bowling Green, Kentucky
Positive section of review
Everything
Doswell, Virginia
Positive section of review
Location
Charlotte, North Carolina
Positive section of review
nothing
Negative section of review
Hotel claimed that I did not have a reservation. I had all my booking confirmations on my phone and printed from my email. I had to sleep in the lobby of the Comfort Inn. They were very kind and sympathetic unlike the Hyatt House. I will never fly through CLT again or stay at this Hotel chain.