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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Savannah, Georgia
Positive section of review
The hotel was close to my daughter's college & also conveniently located near stores and restaurants. The room was clean. I liked the separate desk & coach area as well. There was a space where I could work when needed.
Negative section of review
WiFi wasn't the best, I had a hard time connecting. I also walked into the lobby more than once and had to find someone to help me because no one was working at the front desk. Even during checkout, I waited with another customer for help. I walked around & found someone in the kitchen, who then found someone to help us check out.
Chicago, Illinois
Positive section of review
All the amenities that was at your finger tips! Work out ,visit the spa or just hang out in the pool having your favorite cocktails!
Negative section of review
Little noisy but hey when the place has all of what it has to offer it’s understandable. They do provide earplugs if needed.
Philadelphia, Pennsylvania
Positive section of review
The host was very kind and prompt to come and bring us the linens missing at night
Myrtle Beach, South Carolina
Positive section of review
The only thing good about the room was only after we cleaned it.
Negative section of review
Wasn't as clean as it should be. We had to clean it ourself. The comforter was nasty with yellow stuff on it. There was black hair in the shower and on the sheets. Lucky we had brought our own sheets. It was not completely handicap. No handle to the pool. Seen bugs on the first floor. The gap in the door anyone could here you talking. The chairs on the balcony was broke. The table at the pool was broke, wasn't able to use it. This is so unacceptable, I was very disappointed.
Fort Lauderdale, Florida
Positive section of review
Everything, from the valet parking to the customer service
San Diego, California
Positive section of review
The location of this hotel was the best part of the stay.
Negative section of review
Where do I begin? One of the staff from the front desk was not very friendly and was off putting. The two elevators at this hotel were dysfunctional for the majority of the trip (we stayed at the hotel for a week). One of the elevators had to be shut down to be fixed. Even after that elevator was “fixed,” the elevators were still acting up on and off (People were waiting for a long time for them to open. Some people decided to just take the stairs including us.) The bathtub faucet in our room had a leak meaning water keep dripping even when we turned it off and closed the faucet handle pretty tight (this is CA so water conservation is a must). The faucet in the sink kept on back flowing where disgusting gunk would appear and stay in the sink until it sunk back down. Because of this, we had to brush our teeth in the bathtub one time. We called maintenance to have it looked at and there was nothing done until we called again towards the end of our stay. The last night we stayed there, we got a call from the front desk saying they couldn’t fix the back flow problem and so they decided to give us a new room to move into (we were leaving the next day). We were compensated for our parking due to the incident which was $20 per night. I think we should have got compensated for half our stay there. Despite the problems, the other hotel staff was pretty nice. I forgot to mention there was no fridge in our room and when we requested one, we were put on a waiting list for one. We never got the fridge until we moved into the new room the hotel provided. By that time, we had no use for it.
Paducah, Kentucky
Positive section of review
Was good, surprised they served anything but cereal!
Negative section of review
Crappy toilet, swiry toilets are yesterday, replace. Lamps are just rusted & and old school. Air conditioner is ugly on the edges, needs update & leaks. Need a wrench to turn the water on in the bathtub, turns wrong way anyway! Owner that drives the Mercedes is kind of a shithead, not real friendly😠
Cooperstown, New York State
Positive section of review
Location and parking, once we found it.
Negative section of review
Generic type room, squeaky bed, extremely small bathroom, bright light in hallway shining through the ill fitted door six feet from bed, rusty radiator, terrible view and lack of services at a rate not comparable to the room.
San Antonio, Texas
Positive section of review
Customer service/front desk
Negative section of review
The ugly blanket… what was the purpose of that when the double sheeted classic set up was under that and gives a much cleaner look and feel. There is nothing to eat nearby the hotel (like walking) but everything was like a $10 Uber away. The hallways were noisy. Ppl literally chatting in the hallway, loud gif no reason. Children unattended and running up and down the hallway playing in the elevator.
Saint Louis, Missouri
Positive section of review
location comfort
Negative section of review
price