1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Biloxi, Mississippi
Positive section of review
We actually had Dunkin Donuts... One of the things I look forward to when I visit the hotel.. 😆. We live in New Orleans, and there is not a Dunkin Donuts .. but I can tell you going to sleep in a hotel, no matter how extraordinary it is .. is always lonely.. but waking up at Hard Rock, is warm and welcoming with the sunshine to start a beautiful day! I love staying with you! Can't wait to return.
Negative section of review
The pool closes at 8.. we just arrived at 5 and after we got settled in and ate dinner.. we though we might go relax by the pool to end the evening. We got ran off. If check in is at 4.. could the pool stay open until at least 10??
Helen, Georgia
Positive section of review
We loved the whole experience... The staff greeted us with opening arms an even told us about all the attractions surrounding the area as well. The room felt like home. They offered so many different options for breakfast an the coffee was phenomenal 😍 We can't wait to go back
Negative section of review
That we couldn't stay longer, but we are definitely going back next year
Norwich, Connecticut
Positive section of review
The property was nicely decorated and very comfortable. It was clean and quiet, as well. The coffee and snacks were a nice touch!
Trussville, Alabama
Positive section of review
The location was great lots of restaurants around and close to the interstate
Negative section of review
The whole place had a old stale smell to it my room was not clean properly the air conditioner unit was about to go out but overall it was just some minor things that need a Lil more attention I'll come back and stay again the location is very convenient for me
Atlantic City, New Jersey
Positive section of review
Room was clean and in order
Negative section of review
Parking garage elevator horrible condition Pool said ADULTS after 2:00 PM but was full of LOUD (not all were adults) I was told I would receive a text message our room was ready, that never happened
Chicago, Illinois
Positive section of review
Beautiful building.
Negative section of review
Nothing
Crystal River, Florida
Positive section of review
Great location
Negative section of review
Too much light coming in windows
Shippensburg, Pennsylvania
Positive section of review
Location
Negative section of review
Breakfast was poor. No fruit. Juice hard to poor. No eggs the first day
Lawndale, California
Positive section of review
The bed
Negative section of review
Majority everything, customer service upon arrival was horrible, the room selection choice was horrible , the room next door kept trying to unlock the door joined together from their room end . Overall not what I expected. If I wasn't desperate to get a room I wouldn't have ever booked here at this location. Also Never received any deposit back
Atco, New Jersey
Positive section of review
Nothing the rooms were dirty. Sheets, smell like pee. Mildew, I was afraid to sleep in the bed for fear of bed bugs.
Negative section of review
I didn’t like anything about this room. totally disgusting.