1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Cranberry Township, Pennsylvania
Positive section of review
We held a room for my brother, we told the front desk that morning that he needed to be near our room. We returned from our family reunion and had my brother officially check-in to the room he had reserved. The room we were told in the morning was not the same room number that he was assigned that evening. He had great difficulty as the room had been working on that day as part of the new remodeling and should never have been available. After he checked in he called the front desk to advise them there were holes in the wall and paint prints on the furniture. He called the front desk and the person rechecked the room and reassigned him another room. (everything worked out ok but it still was stressful for him as he is elderly) Your staff is excellent and very polite, they don't seem to know when the workman are coming or how much or how many areas they are working in. (they are confused as are the customers).
Negative section of review
Confusion with workman remodeling and housekeeping. Example: I wanted to let housekeeping know I only needed towels and not bed made and asked a man who was in a room with door open and cleaning buckets and brooms. (assumed he was housekeeping only to find he was a workman). It is creating a very unprofessional image for Hilton Garden Inn's.
Charlevoix, Michigan
Positive section of review
Very nice large room. Great breakfast and the location was excellent. Walking distance to downtown and the lake.
Louisville, Kentucky
Positive section of review
Convenient to downtown and nicely located within walking distance to a lot of night life and eating places.
Negative section of review
The back door gets stuck and hard to shut.
Orlando, Florida
Positive section of review
Accommodation exactly as photos Good down stairs space for all Good kitchen
Negative section of review
nothing
Saint Joseph, Missouri
Positive section of review
It was so clean the staff was great. Would stay again.
Negative section of review
Not a thing.
Miami, Florida
Positive section of review
Spacious rooms and friendly staff
Negative section of review
Older and could use updating. I was on the 9th floor and the traffic noise was loud. I felt I was outside by the road.
Butte, Montana
Positive section of review
Convenient location
Negative section of review
The room was dirty. The floor had not been vacuumed in a while, crumbs all over the carpet.
Myrtle Beach, South Carolina
Positive section of review
Great location
Negative section of review
The hallway in our room location had a damp musty smell. The room had a bad pipe odor. We had to plug the drains to stop the odor. The adjacent room noise was bad in the very early morning hours.
Summerville, South Carolina
Positive section of review
Very neat
Queens, New York State
Positive section of review
Location