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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Tuscumbia, Alabama
Positive section of review
The lobby was gorgeous! I will give the hotel credit for this!
Negative section of review
When I got to my room, I was so rushed that I unpacked, dressed for a wedding rehearsal, and left. I didn't realize all the issues my room had until almost midnight. When I returned, I came in I turned the shower on, and the shower head barely sprayed. When it did spray, it sprayed in every direction OTHER than on you! The room was dirty. The floor was not clean, the bed had hair on it, the armchair was outdated and dusty, the corners in the bathroom looked like they had mold in them and the room, itself, smelled of mold. The coffee maker was missing its cartridge to make coffee, so that was pointless. You have everything there TO make coffee, but your coffeemaker doesn't have the parts to work... I called the front desk and demanded to be moved to another room. They moved me to another room, a handicapped room. Of course, the room was hot as hell, musty, and smelled like mold and dust. This room was NOT any better. At least there wasn't hair on the bed this time. Don't expect to do your makeup, the lighting is HORRIBLE!!! Make sure to bring a garbage bag, there is only 1 small trash can for the room also. The TV would only play half the channels, which were news or cartoons. The rest were all frozen on whatever station it was stuck on. Very irritating. They said they were in the middle of "remodeling," which they were, but these details and issues should not be going on in a boutique hotel. I expected higher quality and was completely let down. The rooms were VERY, VERY dated!!! I did not try the inclusive breakfast, therefore, I will not comment on that. The staff was courteous. I will give them praise for their attitudes and being so polite. If you are looking for a stay in Florence, book another hotel. Unless you want pictures on their staircase, that's the only draw to this hotel.
Los Angeles, California
Positive section of review
Beautiful facility in a great location. Spectacular views.
Holland, Michigan
Positive section of review
The outside area is perfect and with a grill n hammocks
Negative section of review
The room
Winslow, Arizona
Positive section of review
Decent price. Had laundry. Nice people at the desk
Negative section of review
Poor free breakfast
Stockton, California
Positive section of review
They were friendly nice staff the rooms where big
Negative section of review
Better beds more secure windows if your on the first floor
Stockton, California
Positive section of review
Location was of importance
Negative section of review
Nothing
White Pine, Tennessee
Positive section of review
I was wonderful
Negative section of review
Peaceful
Little Rock, Arkansas
Positive section of review
Cheap
Negative section of review
rude staff, rooms were not well kept… broken doors, chipped paint everywhere
Anaheim, California
Positive section of review
It was clean and very close to Disney Toy Story lot.
Hardin, Montana
Positive section of review
Price
Negative section of review
Flies in room Strong odor of cleaning products Room came with fly swatter go figure