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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
Location was close to the subway at Bryant Park and other good restaurants and attractions. We loved the daily treats in our room.
Negative section of review
Nothing was notably disappointing.
Dallas, Texas
Positive section of review
Everything was wonderful the room the people who work in the hotel wowww the wonderful breakfast Dominicano I love it!
Negative section of review
I like everything thank you so much I would like to back again God bless you all!
Portland, Oregon
Positive section of review
I loved the art throughout the building! I hope they don’t get rid of it when they finish updating it.
Negative section of review
Some of the facilites were not ready yet, from what I could see. It seems like this property just switched over from Shilo Inn, and you can still see some of the old signage throughout. Would have loved to use the pool and sauna, but maybe next time!
Forrest City, Arkansas
Positive section of review
Clean rooms. I liked the to go travel bags. The desk assistants were very nice.
Negative section of review
The price was a bit high.
Atlanta, Georgia
Positive section of review
Weighted blankets slept like a champ
Billings, Montana
Positive section of review
Front desk lady was very helpful
Negative section of review
The cockroaches in the bathroom
San Francisco, California
Positive section of review
Breakfast is available.
Negative section of review
Nothing.
Galt, California
Positive section of review
Location was good.
Negative section of review
The key card keeps being deactivated, and I've had to go to the lobby several times for assistance. Even promptly after reactivating it, the key still didn’t work! For sure it had no contact with my phone or other credit cards. The breakfast was very disappointing as well, and the swimming pool was closed.
Channelview, Texas
Positive section of review
N/A
Negative section of review
I didn’t like how the front desk upon check in asked if I had pets due to their policy and I let her know no I was thinking that’s it Another woman in the office starts looking at the cameras and I see her looking exactly at my car after I said no I don’t have animals. Then for the deposit the lady tried to basically make me pay in it cash even when I said I’ll be doing it on card During my stay the people living there (owners family perhaps) were constantly at our door even though then stayed down more. We noticed they would always stop at our room and stay there then leave. Made me feel uncomfortable. Then as we are getting ready for checking out and loading up our stuff a man who was working there literally kept trying to get in the room as we are trying to pack, he kept peeking his head in and would stand right in front of our door watching us pack. Then the woman would do the same. I totally felt so uncomfortable The room had a bad smell, looked nothing like the pictures they advertise , the stove top did not even work even though we smelled a burning scent
Birmingham, Alabama
Positive section of review
Well could not get in the front door of the building code didn’t work text and told them she said she knew it worked the Maude’s used it basically calli g me liar lady at front desk even tried didn’t work one time I waited 45 mins to get in. Then no baking pans for oven just pots then the door fell and hit my husband in head which is in wheelchair and I got smart response saying g if the wheelchair caused it we would have to pay the door wasn’t on the track good and he went to close and it feel it would never operate correctly . There was a brown stain on bedspread I have pic now I have a good mind to get a lawyer about door falling on him still might since they worried if he caused damages because of his wheelchair