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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
This summer I had the misfortune of staying at more than 20 hotels across the city while waiting to move into my new apartment. By the time I arrived at the Renaissance New York Harlem Hotel I was exhausted and ready to never pay for another hotel - but this property completely reversed that feeling. It was hands down the best hotel I stayed in, excelling in style, service, comfort, location, amenities, and atmosphere. Bar none Not only is the hotel situated above the Apollo, but it’s also within easy reach of six train lines that take you to Midtown in under 15 minutes. The atmosphere is vibrant and uplifting, pulling me out of my bad mood almost immediately — clearly the result of thoughtful design and the energy of guests enjoying themselves amenities: The beds are genuinely comfortable, the blackout curtains effective, and the TV setup is easy to use unlike other hotels. The staff appears to enjoy doing their job as they are genuinely kind and welcoming.
Negative section of review
Yes it is pricy but what you pay here gets you a completely different experience from some Midtown hotels, where profiling and mistreatment can ruin your 400 dollar a night stay; at the Renaissance Harlem I felt respected and looked after. I had planned to swear off staying in NYC hotels altogether, but this experience changed my mind — I’ll be returning here for my next staycation.”
Kanab, Utah
Positive section of review
I like the location and the fact that I don't share a wall with anyone. Plus, the parking is excellent! I like having my own space right in front of my door.
Negative section of review
The bed was not comfortable at all! It felt old and it was sloping to one side. Every towel that I used had a stain on it. There were bugs in my room. There were stains on the mattress. The cooler/AC unit was so incredibly loud! It would clang, then bang, then make weird sounds like a cat playing inside a paper bag. It would constantly turn on and off and it made it very difficult to sleep. The whole place felt old and dingy. I didn't want to walk around on the floors without my shoes on. And finally, the shower had absolutely no pressure!
Canyon, Texas
Positive section of review
Very friendly staff, well maintained location. Well kept grounds. Location was well located for our needs.
Negative section of review
Size of room al
Orlando, Florida
Positive section of review
I have booked a two queen bed room, but they put me in a room that had full bets instead
Denver, Colorado
Positive section of review
It was convenient for what I needed it was very clean and newly remodeled.
Negative section of review
Nothing.
Seaside, California
Positive section of review
jacuzzi in the room and the hygiene products.
Negative section of review
that on email sent by hotel it said deposit could be made in cash or credit card...AND THAT WAS NOT TRUE
Panama City Beach, Florida
Positive section of review
Excellent view of the ocean and pool.
Negative section of review
Patio furniture in poor condition. Mildewed shower curtain in the tub/shower. Door plate screws making the entry door hard to close.
Saint Ignace, Michigan
Positive section of review
Perfect location right off the bridge
Negative section of review
Ice machine was broken and had to walk to the lobby for ice
Prescott Valley, Arizona
Positive section of review
The room was spacious.
Negative section of review
Did not like that. The room was not handicap accessible in the restroom. They gave us a shower chair. But it was too big for the bathtub needed a room with 2 beds one for me and caregiver The toilets were very low. I'm only 5 feet tall and were hard to get off of especially when you have spine surgery they wanted to put in 2 rooms but charge for 2 rooms cause there only one rolling shower
Salt Lake City, Utah
Positive section of review
I liked the bed
Negative section of review
They charged me twice and when I called to as them about it they “couldn’t find my reservation”. I called booking.com and they told me to call the hotel and then the hotel could not find anything