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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Cleveland, Ohio
Positive section of review
The breakfast wasn't what you advertised on the website. There was no pancakes being freshly made and the powered eggs were runny. No bacon. The AC was broken and they accompanied me with a desk fan. It still was very humid in the building. The Valet lost the top of my Keychain unacceptable even though I had already told her it was loose, she still insisted on my spouse given her the whole Keychain. No one has found my Keychain yet and it cost me a lot of money to get it replaced. You need to have a more variety of food. More fruit and I mean fresh fruit salad and a restaurant that stays open pass 1am.
Negative section of review
I didn't like the room. It was very small and not acceptable to me. Your website had the room very spacious and clean. For $300 and downtown Cleveland hotels would be beautiful, but you did disappoint me with that. The location is nice. The hotel needs a uplift and the inside. Staff was polite and friendly. I needed extra towels they were prompt even with providing me with a fan. You need more than one worker at the front desk. Even though the receptionist was professional and understanding. The line was long to check in.
Seattle, Washington State
Positive section of review
The hotel was very comfortable and delightfully quirky, While older, It had obviously been very well maintained . Beds were comfortable. Breakfast Was varied and very nice. Coffee was very good. Staff was very friendly and attentive to our needs.
Tilghman Island, Maryland
Positive section of review
The property was beautiful! The grounds were well-kept and the waterfront views were amazing! We especially liked this place because it was dog friendly and had a small bar and restaurant on the grounds as well.
Saugatuck, Michigan
Positive section of review
Close to some of the locations that i was going too. It was right off the main road, easy on and off. Breakfast was ok Nice sitting area in living room.
Negative section of review
Room was a little bit to small. Breakfast area was very crowded. Not enough sitting area, for all the people there that day, with family's.
Anaheim, California
Positive section of review
It’s within walking distance of shopping, close to Disneyland but far enough away to avoid heavy traffic
Negative section of review
I miss outdoor pools and elevators are small.
Myrtle Beach, South Carolina
Positive section of review
The fact that we took our 7 grandkids and it was multiple pools
Negative section of review
Staff housekeeping rude, rooms are to small for a family fit over priced
Nashville, Tennessee
Positive section of review
There was nothing about this hotel that I liked.
Negative section of review
I physically feared for my vehicle and my belongings. There were multiple groups of people lurking in the parking lot late at night smoking pot. The hotel representative loudly announced my room number to everyone in the lobby. My room was trashed and hadn’t been cleaned. We had to leave. I was promised a refund and when bookings reached out to the hotel to get approval, my refund was denied. Not to mention the email from the hotel at the time of booking said there would be a $50 deposit due, when I got there the associate told me $60. When I pushed back, he caved. Worst hotel experience ever.
Rehoboth Beach, Delaware
Positive section of review
Location staff and the room is amazing
Negative section of review
Hard to find
New Orleans, Louisiana
Positive section of review
Location
Negative section of review
They wouldn't switch my room
Bartlett, New Hampshire
Positive section of review
Gorgeous surrounds.
Negative section of review
Rooms and hotel interior very dated. No included breakfast and only one coffee packet in our room for the morning. Pool ok but could be more child friendly. Now shallow areas for kids. Needs some updates.