1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Blacksburg, Virginia
Positive section of review
The staff was both friendly and professional polite, but not overly aggressive to force a conversation. We arrived late after driving seven hours after working all day at work. Your team, as I stated, was polite, ask all the questions needed. But didn't push for a conversation late at night.
Orlando, Florida
Positive section of review
The amenities were great. Pool and beach were very nice! The kids enjoyed making s'mores and the swan boats! Loved the water shuttles, made it super easy to get to the Disney parks! Rooms were clean. Great location with several food options.
Negative section of review
Pool bar/grill closed a little too early. The bathrooms in the rooms were small.
Wildersville, Tennessee
Positive section of review
Right off the highway. There is a huge historical battlefield park right next to the hotel. There are trails all over and even an access trail from the hotel to the park. For walkers/runners, perfect
Summerville, South Carolina
Positive section of review
The bed was comfortable and the pool area very enjoyable. The workout center was above expectations. The staff, particularly Kia, was extremely helpful in finding things we needed.
Negative section of review
I stayed at this property last year under a different brand. It was worth the price then. This trip I found the furnishings to be aging rapidly with the closet door not functioning, the shower faucet not adjusting and incessantly dripping when off, the couch stained, the faucet not getting cold and the table chipped.
South Lake Tahoe, California
Positive section of review
Great property and great location. Heated floors in bathroom and kitchen.
Negative section of review
It was hot at night and couldn’t lower the AC.
Sylvania, Ohio
Positive section of review
The bed was super comfortable.
Negative section of review
The breakfast bar could have been better.
Manitou Springs, Colorado
Positive section of review
Clean room
Negative section of review
Good luck getting any sleep if you are on the ground floor and have people staying above you. The floors are paper thin and because it's hard wood, there is nothing to absorb the sound. No staff on duty so there is no one to call to ask other guests to try to be quieter. Also, right next to the fire house. We were't disturbed by any sirens in the middle of the night during our stay, but it should be mentioned. We were just kept up by the neighbors above us who may as well have been throwing bricks, moving furniture and wearing cinder blocks on their feet until 2am when we had a 4am wake up call.
Las Vegas, Nevada
Positive section of review
Location
Negative section of review
Dirty I don't know if the city or authority of las vegas do checking on facilities like this one in a very poor condition that I don't even see this in a 3rd..world countries just unacceptable
Ocean City, Maryland
Positive section of review
Have been coming to Francis Scott for the last 10 years. My family and I try to come yearly but this year, the staff was concerning. Had an employee peeping through my window while I got dressed. Confronted him about it and he claims that he was trying to see if we checked out yet (9:30am). He peeked for a lot longer than needed to confirm that someone was in the room. I noticed him because he kept bobbing his head up and down outside of my window which had the blinds cracked to the lowest point. My husband was present and if it could’ve gone bad. Reported it to staff who didn’t seem to concerned about it. Felt violated and unheard. Accidents happen but this certainly didn’t get treated like an accident, more like a hurry up and leave scenario. Very disappointing because never in 10 years had a bad stay but now I don’t think I would go back.
Negative section of review
Staff could have showed more concern to peeping tom in FSK Staff shirt. I wasn’t looking for any perks just to felt heard and make sure it doesn’t reoccur. Sad that everything is so transactional where humanity should be in play.
Hayesville, North Carolina
Positive section of review
Very serene. It had everything we needed and the cabin was spacious and beautifully decorated. A family of five deer visited as I sat in the lovely front porch rockers.