1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Orlando, Florida
Positive section of review
I loved how clean the property was!! My kids and I are very picky when it comes to hotels and this hotel was absolutely perfect! Very modern design, loved the furniture etc. The staff was absolutely amazing and beyond nice and it was in the perfect location. 4 min drive to universal, Volcano Bay and more.
Negative section of review
Nothing I could complain about. Our fridge wasn’t getting cold and they sent someone to fix it right away
Tampa, Florida
Positive section of review
The staff are impeccable. Beds were nice, pillows were subpar. Bathroom was nice, above average, and very clean. Ample towels, decent bath products... Parking was great, easily accessible, and plentiful. Location was perfect for a conference in Ybor City (3 minute drive).
Negative section of review
Pillows were subpar, basically as thick/firm as a bath towel. Facilities were well maintained, didn't really use the pool or fitness room. Breakfast was not good at all. Eggs were powdered, and tasteless. There was something resembling a sausage patty, but it was grey and horrible quality. Selection was subpar, so I had a bagel and yogurt every day after the first. Coffee was great ! Ybor city is run down and approaching third world status. Lots of bars and tattoo parlors, a sign of decline.
Lakewood, Colorado
Positive section of review
it was very clean and the woman at the front desk in the evening is awesome so was the gentleman in the a.m. unfortunately I had to cut my stay short, I injured my leg and needed to get home to see my doctor.
Negative section of review
I am not a fan of wall to wall carpet they breed bacteria and all the treadmills were out of order in the exercise room , AC wasn't that great in my suite
Fallbrook, California
Positive section of review
The property was fantastic, it felt like a resort with spectacular views.
Negative section of review
The property was clean and well kept.
Orlando, Florida
Positive section of review
Decent hotel at great location and friendly staff.
Negative section of review
Very limited options in breakfast. Waffles, bread, coffee and oats. Rooms are very small with no ventilation.
Palmdale, California
Positive section of review
Have a mini fridge.
Negative section of review
The staff are inconsiderate. I booked a non smoking room and when I arrived they said it's a smoking room available. I said thats not gonna work then they said I have to wait 30 mins to get a non smoking room. After waiting, they assigned me a room and when I got there it was fuming of cig smoke and there were no signs in the room for 'no smoking' as I saw plastered on other doors. I went back to complain they insisted it was non smoking but I pushed back and stated the facts. Then they gave me another room which had the signs and the air was clearer. I know this is no 5 star hotel, but if I pay for something I expect to get what I was shown. The problem I had with the new room was the inner sheets had burn holes and some questionable stains. I knew talking to staff would be fruitless so I slept on the outer sheet and left next day. To add a cherry on top the room behind us had their kids thumping and banging on our wall all through the night and random stranger banging on my door to ask if his friend was inside. Overall, poor customer service and this may be due to the kind of frequent customers they deal with, so I will not recommend this place.
San Francisco, California
Positive section of review
Nothing really.
Negative section of review
The staff came to my door without calling because a random Uber driver was there waiting for me. I did not know the man. I felt very invaded. The staff broke privacy and hippa. Second the room got so hot but you couldn’t open windows or someone can come in very easy. I was also accused of stealing the blow dryer but there was never a blow dryer in the room to begin with. I am still waiting for a refund.
Carlsbad, California
Positive section of review
Everything
Negative section of review
Beds slightly uncomfortable
Orlando, Florida
Positive section of review
N/A
Negative section of review
The dirty air units
Long Beach, California
Positive section of review
Clean
Negative section of review
Laundry outdated