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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Palm Desert, California
Positive section of review
The breakfast choices were great. I didn't care for the egg selection (the potatoes or hashbrowns, whatever they were supposed to be, were terrible), but the yogurt, oatmeal, bagels, toast, fruit selections were great. Staff kept everything stocked or cleaned during breakfast time, Staff was great without seeming to be hovering. Excellent!
Negative section of review
Couldn't make hot water in room. There was always hot water downstairs. The bathroom bench was poorly installed, it was angled towards the floor, resulting in water all over the floor. As a result making shower time hampered. Staff was great about following up about issues but didn't always know fixes.
Long Beach, California
Positive section of review
Location is 10/10, not too far from everything. Clean rooms+beds and overall good/easy stay. Love the snacks downstairs and the water refill station was sooooo good. Security in the parking lot was nice. Hot water + sheoer pressure so great. Adequate counter spaces. AC/heater worked very well.
Negative section of review
15$ a day for parking is wild … especially when it’s not enclosed or anything however we did see security so I guess that’s good but still caught us off guard. Super pricey too, as a Long Beach native there isn’t anything special about here despite being close to a lot of places but I guess since it’s an airport hotel it’s more $$$ when it shouldn’t be. Also wasn’t a fan of the doors connecting to another room but we didn’t hear the people next door so I guess it’s okay
San Diego, California
Positive section of review
The view was nice and the dockside restaurant had a great breakfast and lunch. The woman working at the front desk with dark wavey/curly hair was amazing and so was Benjamin. The staff at the restaurant was great. The staff at the air stream could benefit from a customer service lesson.
Negative section of review
It seemed outdated. The fitness center had minimal machines. It was very loud in the morning. Our room was by the pool so every morning I was woken up at 7am by screaming children at the pool. Whatever was above our room on the 5th floor constantly was dropping things and I heard thuds throughout the whole stay. Sunday there was an event and I could hear the DJ’s music till midnight. It was impossible to get a good night sleep or sleep in even though the beds were comfortable. The resort should invest in insulated glass to block out the noise.
Denver, Colorado
Positive section of review
Room seemed to have been updated recently, beds were comfy, good pillows and everything was clean
Negative section of review
Heater in the room was VERY loud when it kicked on and the motel is on a busy road so there was some noise
Florence, Kentucky
Positive section of review
The staff (Erik the manager and another lady) were wonderful and very considerate.
Negative section of review
The lady who checked us in was not all too great. The rooms were advertised as soundproof on booking.com and they are absolutely not. We heard the people on the floor above us stomping around and they kept us up until 2am. The door had a big gap in it and only had one lock which didn't feel secure. The carpet was stained and frayed. The pull out couch was so thin and uncomfortable and stained. The main beds were horribly uncomfortable. Walls had so many chipped places on them. The place had a stench of bad odor and cleaners that tried to cover up the odors but failed. Overall a very bad stay for us. We checked out the morning after our first night into our three night stay. Luckily they gave us a full refund and we were able to find an amazingly better hotel nearby.
Corpus Christi, Texas
Positive section of review
The breakfast was adequate for on the go. The location was ideal.
Negative section of review
The internet was extremely inadequate. The floor was very noisy. and even when I complained nothing was done, about it.
Lancaster, Pennsylvania
Positive section of review
Good location- nice, clean rooms
Negative section of review
Breakfast bar lacked good hot items
Hillside, Illinois
Positive section of review
Customer service was very good
Negative section of review
Pool was freezing cold and there was no hot tub
Orlando, Florida
Positive section of review
Close to airport.
Negative section of review
Not super clean, could not get breakfast because of a late 7 am start, too expensive and more of a 2 star hotel. Staff was not welcoming.
Libertyville, Illinois
Positive section of review
Quiet and Clean
Negative section of review
Washing machines paid for with your credit card