1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Queens, New York State
Positive section of review
Amongst other things, I loved the location , just 100 m away from subway station, and the fact that there is a 24/7 food market next to it which makes oven hot dishes for you. Then the rooms had all facilities and even an iron with an iron board! I was so surprised. The staff was kind and would guide me about the ways as well.
Negative section of review
I think there should be a concierge. Besides they have kept non English speaking staff who wouldn't understand and would not clean the room properly especially the bathroom. Also, they should keep Halal food for Muslim guests. They should not keep a security deposit of 150 usd as this takes away credit limit for someone who is on a budget.
Ashland, Oregon
Positive section of review
The location and the available parking are big plusses here. Furnishings are adequate but not the most comfortable. Great TV viewing options. Some minor cleanliness issues but might be due to being assigned a room they did not plan to rent that night (see concerns).
Negative section of review
The customer service needs to be more accurate. We booked long ago, but in the interim my husband broke a foot. Since we were still within the time to cancel, I contacted The Matriarch to ask about stairs. They replied it was flat except for possibly 2 steps. However, when we arrived, we were in an upstairs suite. At that point, they did move us to "the house" a much bigger space, but still bedrooms and full bathrooms were upstairs. We made the best of it, but what still doesn't set well is a reply to my concern received an apology for "minor miscommunication" and a claim that since I booked through this site, the room was assigned by booking. I'm sure they could see which room we had when I wrote about the broken foot and that answer was direct.
Sioux Falls, South Dakota
Positive section of review
Breakfasts were good, staff was friendly and helpful. Surprised there was a lounge open until 1. Pool and hot tub nice. Beds okay.
Spartanburg, South Carolina
Positive section of review
Friendly staff, accommodating. Clean. Loved breakfast and location. Great for family stay
Negative section of review
Nothing
Tacoma, Washington State
Positive section of review
The atmosphere is excellent and friendly staff
Negative section of review
If you order door dash it can be a little difficult for to get it to the high floors
Billings, Montana
Positive section of review
The location wasn't bad.
Negative section of review
The TV got 6 channels. And behind the dresser area it was completely dirty. The bath tub had grime in it and the water was hard to turn on all the way. And when I took the sheets off the bed to get it ready for when we left the mattress was aweful it was black and drown stained and gross. The door you had to lift up on the handle to open it . It is what people would call a crack hotel.
Las Vegas, Nevada
Positive section of review
huge room clean convenient
Grand Rapids, Michigan
Positive section of review
Hot tub need to work
Negative section of review
No hot tub
Leesburg, Virginia
Positive section of review
Lovatuiny
Negative section of review
Old mattress
Green River, Utah
Positive section of review
breakfast
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