1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Las Vegas, Nevada
Positive section of review
This hotel is exceptional especially if you have little ones ! They have everything which makes it feel very home like . All appliances, clean ! Very friendly staff ! Beautiful clean pool . 100/100! Definitely would only stay at this hotel when coming to Vegas . Very family friendly compared to all the other hotels in Vegas .
Orlando, Florida
Positive section of review
Location was acceptable distance to parks, really only one way in and one way out to I4, so traffic would back up. Price was reasonable for the week (but you get what you pay for)
Negative section of review
Back sliding glass door was broken and wouldn't lock. Host was made aware on the first day and they offered to send a technician, which was appreciated. However, it was an open timeline, and we are not comfortable with a stranger being onsite without us. Besides, we were on vacation and were not going to waste hours waiting for a technician to fix something that should have been addressed BEFORE we checked in. To resolve this quickly we bought a security bar to secure the door and suggested they fix it when we leave. Later in the stay I informed them of the GROWING list of concerns and discomforts. I was asked to provide pictures, which I did. Beds and Couch were VERY uncomfortable! if you have the slightest bit of back pain this is NOT your place. Towels and bath matts were damp when we arrived, we had to rewash before use. Stains on the sheets and blankets, that was gross. Most of the Pots and pans were unusable, we had to buy our own. No oven mitts provided in the kitchen, that hurt. 5 forks provided and one of them was broken, that was laughable. Old water in the coffee and tea pots with coffee grinds still present. Property allows pets, which is fine, but there was pet hair all over the couch... They offered a discount for a future stay, which I would not accept. No consideration towards this stay. Their stance, I "didn't authorize them to inspect the property" which they ONLY requested concerning the door. All the other items they simply asked for pictures, which I provided. I travel a lot, so I understand what is expected from a Host and Guest. Once, my family had to clean up after the "cleaner" and that host graciously refunded me the cleaning fee for our stay (since we had to do their job). Not this host. They’d rather quote non-applicable policy (YOU asked for pictures, that is what you got) Good customer service move. Was going to let this one go, but not after the month long back and forth. Stay Away!
Greenville, South Carolina
Positive section of review
Lobby and Bar food was also good pool was nice but closed and it was really close to entertainment and interstate
Negative section of review
it was under construction and very noisy I couldn't sleep there was trash on the floor a bottle cap , hair net and a receipt my bed was lumpy my back hurt the next day and my pillows were very flat I complained but nothing was done I was told I would get a call its been 4 days still no call
Tucson, Arizona
Positive section of review
The property is beautiful and small very intimate, with lovely landscaping and views.
Negative section of review
The room you get makes a big difference. I booked through booking and it said two bed hacienda queen room It ended up being in the portion of hotel that was originally dorm rooms when it was a school. We had a room in that area, which is not nice. Old not renovated no view, and a very old bathroom where the toilet barely flushed. Additionally our room wasn’t ready when we went to check in at 6:00 PM Waited an hour. The front desk person had to look for the reservation in a separate area that she said they normally don’t check. Breakfast buffet was 50.00 PP and not worth it. Staff was nice, and this hotel is really beautiful if you want a small boutique type feeling. Ask for the Catalina rooms
Fresno, California
Positive section of review
No breakfast no office to enter no public restroom
Negative section of review
They wouldn't let me check in before 130 pm.
Findlay, Ohio
Positive section of review
Clean and good breakfast. Comfortable beds.
Negative section of review
I wish the happy hour lasted longer so we could attend after BGSU Cheer practice.
Manistee, Michigan
Positive section of review
Beds were extra comfy.
Negative section of review
Towels kinda smelled like fryer grease or fried chicken or something.
Campbell, California
Positive section of review
The room was spacious
Miami, Florida
Positive section of review
Convenient location
Negative section of review
Waited over an hour for the shuttle, which never came even after I called. Ended up paying for a taxi.
New York, New York State
Positive section of review
The hotel location
Negative section of review
There is more than a month and they still don't refund the guarantee payment. I wrote and they just told me to talk with my local bank and didn't sent me some proof of the refund
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