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The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Phoenix, Arizona
Positive section of review
The SureStay was honestly a lot better than we expected for the price. We needed somewhere to crash near the airport before an early morning flight, and the price was more than right. The neighborhood is nothing to write home about (rather concerning, in fact) but the hotel seems to be very well kept, the person at check-in was friendly and efficient, and once we got to our room, we were very impressed by the spaciousness, the cleanliness, and the thoughtful touches (USB charging ports and outlets on both bedsides was very appreciated). We didn't have a chance to enjoy the small pool, or take advantage of the breakfast, but appreciated they were both available. All in all, would recommend the place to anyone like us looking for budget accommodations near the airport.
Negative section of review
The neighborhood, but there's not much they can do about that.
Friday Harbor, Washington State
Positive section of review
Charming, Cozy, and Quiet – A Perfect Getaway From the moment we arrived, we were struck by how charming and peaceful the atmosphere was. The space was incredibly cozy and welcoming—perfect for relaxing and unwinding. Everything was well thought-out and beautifully maintained, offering a quiet retreat that felt like a home away from home. Whether you're looking for a romantic escape or just some peaceful downtime, this is the place to be. We truly enjoyed our stay and can confidently say: we will definitely return!
Snoqualmie, Washington State
Positive section of review
Very nice hotel in a great location just a short drive to the falls! Staff were all friendly and helpful. The lobby and rooms were very nice and I consider a great value overall. Breakfast ok - several options but the eggs were rubbery and the hashbrowns very soggy, of course these are two items hard to keep fresh when they sit out for a while however, there were other options like bagels, breads, muffins, yogurt, cereal, fresh made waffles...etc. so overall not bad. Nice to have coffee & water 24/7!
Negative section of review
Not a big deal but the closet door slides to close the closet or bathroom - a bit of a pain but the rooms are very large and nice to have a sink, refrigerator, microwave, sofa and desk! Nice large windows with electric blinds - great view of the mountains.
Ogallala, Nebraska
Positive section of review
That they rebooked me into a different, local hotel at no extra cost.
Negative section of review
I wanted to use the hot tub, but the hotel had water issues and I was booked into a different hotel without a hot tub. I was sad.
Glendale, California
Positive section of review
Great price, nice location. Close to Rose bowl
Chambersburg, Pennsylvania
Positive section of review
It was clean. Night staff very pleasant.
Negative section of review
Day shift was more interested in eating breakfast than paying attention to guests. Decade coffee was cold. Not lukewarm but cold. I also do not care for the hand soap dispenser. Not easy for elderly guests to squeeze and why would someone think that squeezing a container with dirty hands is sanitary. Now the dirty hand germs (feces) are on the container. Why not have one that you wave you hand under? I won't stay at a Tru again.
Broken Bow, Nebraska
Positive section of review
Nice historic hotel. Room space was good
Negative section of review
Front desk help was not personable, nor informative about the hotel such as parking information, ways to get to your room? Etc. .the AC in the room is OLD and does not cool well. They did provide a fan.
Binghamton, New York State
Positive section of review
Super clean polite staff
Negative section of review
A bit over priced and no blankets in the room
Los Angeles, California
Positive section of review
Nothing
Negative section of review
I don’t like that this is a shared unit The kids are in college so they are loud they were outside smoking and talking loud till about 1am I walked in my first day trash was fully house smelled the room was dirty the kitchen had broken glass on the floor and counter there was bug in my shower
Columbia, Pennsylvania
Positive section of review
Great value.