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The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Dillard, Georgia
Positive section of review
The Treehouse Retreat was perfect in its location. I loved the sunsets, the breezes, the long range views, the sounds of nature, and the pretty church chimes ringing throughout the valley. The cabin was rustic with modern touches. I loved living in the treetops. It was a peaceful and serene escape that was much needed. I would love to book again.
Negative section of review
I would have preferred a drip coffee maker, however, I made my own tea and coffee with a teapot that I brought with me. I am sure others would be content with the current setup.
Savannah, Georgia
Positive section of review
There was always hot water in the shower, and good water pressure. The location is on a little side street along the central busy road with all the chain hotels, and the shopping plaza is not too far away. There's a city bus stop in about 7-8 minutes walk, if you need it. And that's just about where it ends.
Negative section of review
Gosh, where do I even begin... The place is just a roach infested dump. It's yucky. Disgusting. Unkempt. Smelly. Starting with the location, no clue why it's called Garden Hotel. There's no garden on site, or anywhere in sight. It's just a dumpy site off of the main drag, Abercorn St. Very rundown looking, next to a car repair or tire shop. Gives a really unpleasant vibe. No lobby in the hotel - just a small reception room. They do ask for $50 cash security deposit, even though booking.com already charged you the security deposit. They just note it in some little notebook at the desk. The room is infested - literally infested - with roaches. Multiple kinds. They are everywhere - on the floor, on the desk, inside the dresser drawers, in your bed, in the bathroom, even in the tub. There's so many of them, you just want to throw up from this. The mini fridge is a total crap. The knob to control the temperature was broken, and there was no way to adjust it. It froze all the food I put in there, and was fairly noisy all the time. The Wi-Fi was pretty crappy. The connection is not nearly good enough for video calls, and the audio was very choppy. The connection kept failing and resetting every so often, reconnecting every time was fairly cumbersome. Half of the large dresser was taken by the safe box. But it was locked. Asked the front desk guy to open it, he called someone to ask about it, and said that none of the safe boxes in the hotel work. So leave your important things there at your own risk. No hot water, tea, or coffee anywhere in the hotel. The room was non-smoking, but had a very strong persistent smell. You need to run the AC nonstop in order not to smell it. Speaking of the AC, those units are ancient. They are very noisy, blow very strong even on the lowest setting, and it's directed right at your bed. In order to be able to sleep or even lay down, you have to direct it up, and then it blows into the curtain.
Gloucester, Massachusetts
Positive section of review
Quaint and exceptionally spotless. Staff was extremely nice and helpful. Fresh baked cookies upon arrival. We enjoyed the wonderful breakfast at the on-site restaurant. Would highly recommend!!
Cranberry Township, Pennsylvania
Positive section of review
The Breakfast was exceptional, and the staff was very kind!
Negative section of review
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Fort Lauderdale, Florida
Positive section of review
Very nice staff and clean and location was great!
Negative section of review
Nothing it was amazing place i will stay there again
Virginia Beach, Virginia
Positive section of review
I liked how close we were to the beach.
Negative section of review
I thought the parking garage turns were kinda right with our small/medium suv.
Cranberry Township, Pennsylvania
Positive section of review
The Space and large refrigerator
Negative section of review
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West Des Moines, Iowa
Positive section of review
Location room conference center
Negative section of review
Heater wasn’t working fan in room was noisy
Los Angeles, California
Positive section of review
location is downtown
Negative section of review
overall is very bad and disappointing. First, i booked 5 nights but have to cancel the first night because of the change of my schedule. i contacted the hotel one week before my stay (in the free cancellation period) for 3 times and got no reply. so ended up paying for 5 nights. second, facilities are very poor. the toilet is in a dark closet with no ventilation. shower has no door or privacy. towels are dirty with yellow and black spots. the room basically doesn’t function and the staff is extremely unhelpful. our shower was broken and cold since arrival. it flooded the whole room. we talked to the front desk the first day and they did nothing. on the second day, we had to show them the shower was flooding to the room door. when we came back to the room, there was only a tiny shower curtain thrown in the shower room. didn’t clean up the flooding, didn’t change the towels we put on the floor to stop the flooding. we asked the staff to clean the room. after 2 hours, finally someone cleaned our room, but still didn’t give us clean towels. the staff was really unhelpful, didn’t apologize or provide any solutions for all these incidents. lastly, we asked for room cleaning after the flooding. when we came back, we found out the bag of chips we left on the table was opened by someone. we were extremely shocked. probably the worst place i have stay, the worst part about this LA trip.
Pinehurst, North Carolina
Positive section of review
Great breakfast, stayed on first floor. The chocolate chip cookie was good that they gave out.
Negative section of review
Would have liked a shower instead of a tub combo. But we booked late.
