1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Wailea, Hawaii
Positive section of review
The host was super accommodating and we were able to check in early. The condo had everything we needed from beach chairs to dish soap and laundry detergent. The location was excellent and amenities were great. I would stay here again in a heartbeat!
San Francisco, California
Positive section of review
Vintage and Charming. The room does not have A/C but is nice without it. The room is big and comfortable. The 5 pm wine is really nice.
Negative section of review
We stayed in room 31 and 32 , front of the building. imposible to get a good sleep because of the noise. A bar across the street close at 11 pm and 12 am on Saturday . On Sunday night the bar was closed but the waste trucks go on front of the hotel at 5 am . It was sad because is a very nice hotel but those rooms are awful to get rest.
Visalia, California
Positive section of review
Location was close to the mall, grocery store, food places and gasoline station. An hour away from SNP & KCNP. Love the Aroma 360!!!
Negative section of review
AC can be atleast on 70 ...
Fort Worth, Texas
Positive section of review
Very clean and comfortable. Nice shower and soft pillows. Good value compared to others.
Rockport, Texas
Positive section of review
Location was great! Pier close by was fun. Air worked terrific lots of space
Negative section of review
Found a few roaches in the unit not a fan of that aspect.
Siesta Key, Florida
Positive section of review
The condo was great and a perfect location.
Negative section of review
The tenants in 657 B had music so loud at some times we had to leave. I contacted the office and they were asked to turn it down and did for a few hours. The most of the time there were three large SUV's and two large golf carts parked out front. We had a small child with us that could not even nap or sleep until late at night when the parties from next door were over. I have stayed here three times and never was it like this. I think the condo rules were not enforced by management. I sent video and some pictures to the property management and left it at that. I did not want to cause a scene and ruin my family's vacation with a fight or unwarranted confrontation. This place was really expensive and guest should not have to tolerate 20+ people having a giant 4 day continuous party. I will definitely look for other condos next year to rent for our vacation.
Lincoln City, Oregon
Positive section of review
The ocean view was beautiful
Negative section of review
My husband and I booked this stay as a 15 year wedding anniversary gift to each other. We reserved a specific room with a full size private outdoor hot tub on the back patio. When we checked in we were put in a different room with an indoor jacuzzi bathtub, next door to the correct room type. The onsite manager was unable to move us as it was Labor Day weekend and they were full, which I understand. However when I let them know this was unacceptable, as we would have never booked this room, as jacuzzi tubs are disgusting, they offered no resolution or compensation. They only said the room they put us in used to have a hot tub 2 years ago. I feel like this was an incredible waste of money as we did not use the tub and it was the main focus of our gift to each other. So our Anniversary plans were effectively ruined. I feel I should at least be refunded for one night! The office person at check out said they would forward the complaint to their GM but I have not heard anything.
Grand Junction, Colorado
Positive section of review
Friendly staff.
Vineland, New Jersey
Positive section of review
Nothing
Negative section of review
The staff the rooms Were dirty sheet had blood stains no towels For the whole week
Scarborough, Maine
Positive section of review
The location was fine but there is nothing to like about this hotel. Do not stay here!
Negative section of review
The hotel and room were absolutely disgusting. I had booked a room online and paid the additional travelers insurance fee for three nights to be in the area while my wife was having surgery at a local hospital. When I arrived at the hotel around midnight the front lobby smelled absolutely disgusting of wet dog and marijuana. All common areas of the hotel smelled this way as well. When I got to my room the kitchenette sink drain had food waste in it. The bed was made but not as one would expect a hotel bed to be made with dingy looking sheets and a bed covering that looked as someone had recently been sleeping in it and not changed out. There was a used and still wet shower cap on one of the nightstands and an empty key card case on the other. Upon going into the bathroom there was a towel strewn on the floor, moldy shower curtain and to top it all off bright yellow phlegm in the bathroom sink that looked as if it had been spit in there moments before I arrived. Due to my late arrival and no hotel staff onsite I had no choice but to stay one night. In addition to how disgusting this all was there were dogs barking, people arguing and folks running up and down the hallway all night. I checked out immediately the next morning only to be told by a woman at the front desk that there was nothing that could be done to reimburse me for the next two nights because I had reserved the room through Booking.com. I tried to file a claim through the travel insurance company that Booking.com offers but the claim was denied by them stating this type of circumstance was not covered. What a scam! The hotel is a public health hazard and should be avoided at all cost. I will never book a room at an Extended Stay America hotel or use Booking.com for any other purpose.
