1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Ellensburg, Washington State
Positive section of review
Staff were so lovely and helpful. All very modern and clean . Loved how they have remodeled this property. Free water as much as we wanted. Snacks and coffee available in reception- nice touch.
Negative section of review
The air conditioning unit was so noisy we couldn’t sleep.
Glenwood Springs, Colorado
Positive section of review
The location it is close to the iron springs , for the price I was really disappointed the bed was really old we had to sleep at the feet of the bed , not happy at all
Denton, Texas
Positive section of review
The locations amazing. The hotel is clean the staff is friendly.
Denver, Colorado
Positive section of review
Everything. The rooms and staff are five-star
Negative section of review
N/a
Louisville, Kentucky
Positive section of review
Great place, clean, staff was great.
Kansas City, Missouri
Positive section of review
They were friendly and it was clean
Negative section of review
Parking
Winston-Salem, North Carolina
Positive section of review
Quiet and Nice
Saint Louis, Missouri
Positive section of review
Everything!
Negative section of review
Breakfast was kind of expensive- I love a good complementary breakfast. Also paid $40 for overnight parking in a jam packed parking lot :(
Orlando, Florida
Positive section of review
(1) The staff overall were professional and accommodating. Two in particular I wish to highlight are "Johnny" Front Desk. He ensured every step of the way that my family and I felt as though we were at home. He was so welcoming, whenever he was on duty, he ensured that all of our concerns were addressed satisfactorily. It was evident that he took pleasure in providing customer care. (2) Housekeeping Manager, "Marinez", firstly, Marinez needs to be a "greeter" she is energetic, fun, and super welcoming. I expressed my concerns regarding the cleanliness of the room; after her inspection she made it her business to reclean the room and conduct regular checks to ensure my family and I were satisfied. I've observed her being on duty for more than 12-hour days and with every encounter her attitude was always hospitable. Both she and Johnny thoroughly represented Hyatt's brand well and should be commended.
Negative section of review
(1) The breakfast selection was poor. For the duration of our stay, there was limited breakfast variations/options. For example, no apple or banana options for fruit; only white bread or bagel; waffles were offered every morning which could have been on rotation with pancakes, no egg omelet; no pastries, no grits, no cold cuts, and the hot beverage choices were not kid friendly (hot chocolate would have been an appreciated addition). The options seemed more "Continental" in style. By day 3 of our stay, we were stalled of the same choices. I would not advertise as a "full breakfast." (2) The elevators were very dysfunctional which caused us to take stairs more than desired, our room was situated on the 6th floor. With 6 floors and the obvious large volume of guests, 2 elevators seem insufficient. (3) The gym facility was too small and overcrowded with treadmills. Additional machines would ensure a more wholistic workout experience. (4) During check-in, a dirty/used Q-Tip greeted us in plain view on the carpet, and the bed sheets were soiled on one of the beds. The room was not satisfactorily cleaned. This was reported to the front desk, and an apology was given. (5) Whenever the room was cleaned (every other day) the bathtub was never properly scrubbed. (6) I have stayed at the Hyatt and have been accustomed to the brand which prompted my booking for my family vacation. This is not the experience I'd hoped for and certainly not what I expected from the Hyatt. My overall rating of this stay is 5/10. I am not encouraged to return again.
Dunsmuir, California
Positive section of review
Very clean, comfortable. Easy, contactless check-in. Handwritten welcome note was a nice touch.
Negative section of review
Small bathroom, needed more hooks. Noisy AC.
