1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Gatlinburg, Tennessee
Positive section of review
I've been staying at Carrs for 30 years. The location is prime, close to downtown and arts and crafts community, nice restaurants. The pool area had a face-lift since I was there last, very nice. The staff was friendly and accommodating. The room was clean and comfortable.
Negative section of review
The area around the hotel has definitely declined since the fire. It's not a safety issue. it's just more cluttered every year. It's not the property owners fault.
Orlando, Florida
Positive section of review
The rooms were clean and comfortable. The location was ideal for where I need to go. Staff were friendly & helpful. The convenient store in the lobby was wonderful, especially after a late night out.
Negative section of review
Upon checking in, they were not able to locate my booking reservation. However they did create a new reservation and price matched it to the booking price. However this later caused an issue, as the booking reservation picked up as a no show and I was charged the 1st night's stay on my credit card. I requested that this be amended. However the hotel said they can't locate such a charge and to contact booking. Booking then said they can't get a response from the hotel. So now I've been double charged for the 1st night and neither booking or the hotel seems to be able to refund d me back.
Winthrop, Washington State
Positive section of review
Adequate items for breakfast. Rooms are pleasantly located near the river, and the environment is quiet.
Negative section of review
All was good.
O'Fallon, Missouri
Positive section of review
The front desk person was very professional for both her property and myself as a guess
Negative section of review
Booking through Booking.com was the most irritating process I ever incurred with Booking. A property. Mainly when I had a problem with my booking and called booking.com, all got AI. Never a chance to actually speak with a real person to explain my problem. I won't be using Booking.com again because of not being able to solve my problem.
Niagara Falls, New York State
Positive section of review
The swimming pool was warm and enjoyable and the breakfast was good.
Negative section of review
The carpet in our room felt damp and smelled stinky.
Old Orchard Beach, Maine
Positive section of review
Close to the beach and all the stores. Love the little deck.
Negative section of review
Very small. The bed was not comfortable. No place to unpack and put clothes. No blow dryer
South Lake Tahoe, California
Positive section of review
Near the center of town.
Negative section of review
The office staff was very helpful and friendly.
Frisco, Texas
Positive section of review
Accomodations
Negative section of review
City too busy
Stillwater, Oklahoma
Positive section of review
Nice hotel
Morgantown, West Virginia
Positive section of review
Nice pool Up to date
Negative section of review
Pool cold Breakfast ok but not great