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The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Gulf Shores, Alabama
Positive section of review
The facilities were about what we expected, which were very nice, but the most impressive part of our stay was directly related to one employee. His name is Zach & we worked at the main desk. He had a very positive attitude. He was very professional while being very welcoming. He was knowledgeable & answered any questions I had promptly and honestly. We felt he truly went above & beyond!
Negative section of review
In contrast, the only negative experience I had was with a different employee at the front desk. She was a blonde haired woman with glasses. When I walked to the front desk, she was on her phone. She immediately made me feel like I was an annoyance. I asked her where the ice machines were located. She told me their locations near the elevator. As I stood there with the ice bucket from my room, I asked her where the elevator was located. Until this moment I had not needed this information because our room was on the 1st floor. She was very disrespectful & responded with a very condescending tone, saying, "What room are you even in? Are you even staying here?" I was not happy at all. I told her my room number, said thank you & walked away.
Columbia, South Carolina
Positive section of review
Hotel was unacceptable. We had no towels, wash clothes. There was a large hole in the bed mattress, mold was everywhere, no iron, no phone, no smoke detector, window had a crack in it, room smelled like smoke.
Negative section of review
Hotel was very unacceptable
Jackson, California
Positive section of review
Easy check in, the breakfast was not terrible
Negative section of review
The room was FILTHY. There were stains everywhere (on the bed, the couch, etc.) and when we tried to find a plug we discovered an inch of dust behind the furniture, which looked like it hadn't been touched in months. The lack of basic hygiene was appalling.
Sedro-Woolley, Washington State
Positive section of review
Unique and lovely location
Negative section of review
Very dark at night to find since it’s on a rather private, riverfront area, but once we arrived everything was wonderful.
Los Angeles, California
Positive section of review
Reasonable price
Negative section of review
Not stable Air conditioners. Room 111 shower leaks with slight mold on the bathroom ceiling.
Tukwila, Washington State
Positive section of review
Coffee was fresh
Negative section of review
The room wasn't that clean and thre were people and kids running all over until after midnight.
Chelmsford, Massachusetts
Positive section of review
Nice breakfast
Negative section of review
The room smelled like someone smoked in it and we are allergic to cigarettes
Atlanta, Georgia
Positive section of review
Location
Negative section of review
Room was run down
Clearwater Beach, Florida
Positive section of review
The breakfast was not complimentary so we went to the cafe across the street where the pancakes are fantastic. The location of this hotel on the beach is great. The gym was nice.
Negative section of review
Check in was a bit rough. We waited a long time to even be acknowledged by staff working at the desk that day. Not terribly friendly. Valet was the only parking available and costs $29 each day. This is not included in your booking.com rate. After they gave us our keys, we couldn’t get the door open and had to go back to the desk and ask for Security to help open the door. Once we got into the room, it was not the room we requested through booking.com. We did not have a balcony with an ocean view, which we paid extra for. The booking.com site wouldn’t work when I tried to contact them, which has been an issue before. I called the hotel desk and they told us they could move us into a balcony room, but not with the king bed we asked for. So we had to move to a room with 2 double beds. Not super romantic. The hotel told us the booking.com site is not accurate when they advertise their rooms, so we will likely not use them again. This is unfortunate because the site has worked really well for us in years past. Only recently in the past year or 2 have we had issues.
Monterey, California
Positive section of review
Clean bed, clean bathroom. Pillows were comfortable. Not noisy.
Negative section of review
No bedside lights only ceiling lights made reading difficult. No USB charge points at all. Bathroom door sticky about halfway open.
