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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Monterey, California
Positive section of review
We loved the hospitality of this hotel. The front desk staff were friendly and so accommodating! I reached out to them to see if they could do something special for our room since it was our honeymoon. And they outdid themselves! They made our room look really beautiful and feel special for the occasion for my husband and I. Each of the staff members were really helpful and had great customer service. Overall, our stay here was very comfortable. The room felt very clean every single day. We were very satisfied with Best Western and we would definitely come back and stay here once again.
Negative section of review
I think our only discomfort was that our room was right next to the cleaning ladies laundry place. And since we have a little puppy with us, he got startled every single morning every time he heard the ladies near our door. I am sure that if we would have said something Earlier in our stay that staff would have been kind enough to change our room if that was a possibility, but we chose not to say anything. Another thing was our shower. The bathtub kept on getting clogged up each time. We took a shower. We informed the front desk people, but since it was over the weekend, there was no maintenance person available. We once again noticed that nothing was fixed by Wednesday evening in our shower and we just told them to fix it for the next guests as we don’t want them to have this discomfort with a clogged up shower every time.
Los Angeles, California
Positive section of review
Great location in West LA adjacent to Beverly Hills. Staff was very friendly and helpful. Clean, comfortable rooms.
Negative section of review
Did not have a phone number that worked to directly reach the property. The App to order room service did not work.
Dothan, Alabama
Positive section of review
Nothing except the location and that the water was hot
Negative section of review
That the floors were dirty,towels hard and stiff and roaches crawling around and in food
Kahana, Hawaii
Positive section of review
Beautiful, great location. Sunsets were amazing.
Negative section of review
Specifically Unit 1104: kitchen infested with cockroaches (property managers had a pest control company come up to lay traps and spray and it didn’t effect the roaches, took 6 days for them to agree to move us to a new room only to be offered a room on a different property away from the rest of my family). AC does not cool down the room efficiently. Dirty balcony riddled with bird poop on the outdoor furniture.
Rancho Mirage, California
Positive section of review
The staff was very courteous and professional
San Jose, California
Positive section of review
Good interior, clear and good breakfast
Negative section of review
The air conditioning in our room 329 was quite noisy and couldn’t be turned off. While the receptionist was polite, the overall welcome felt a bit cold.
Edgewood, Maryland
Positive section of review
Bed was amazing, clean, and tidy
Negative section of review
It was great!
Wickenburg, Arizona
Positive section of review
Nice accommodations!
Negative section of review
Nothing
Jefferson City, Missouri
Positive section of review
Liked the price
Negative section of review
Didn’t like that they ran my debit card for the room and after it went through they said there would be a $50 non-refundable fee. We did not have the money so he said he couldn’t check us in and said my husband would have to leave. Said we wouldn’t be getting our money back either. They just SCAMMED a family of 5 just trying to make it week to week