1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Centennial, Colorado
Positive section of review
Breakfast was good. Would be better to have employ people that understood English. My wife has celiac disease but could not enjoy breakfast because no one could understand or tell us if the selections were gluten free.
Negative section of review
Some of the Front desk staff seemed cold when we arrived. No greeting other than “can I help you” that was the most she said the entire time there. I approached with other questions with virtually no verble response. This visit seemed a bit different than our previous stays. The front checkin area reeked of sewer smell, thankfully the room didn’t.
New London, Connecticut
Positive section of review
There was no breakfast or coffee except for an additional fee in an attached restaurant. Very disappointing.
Negative section of review
The room was shabby with poorly repaired holes in the bathroom and the handheld shower sprayer was inoperable.
Pigeon Forge, Tennessee
Positive section of review
Clean, convenient location, staff polite and helpful
Negative section of review
Nothing !!!!
Escanaba, Michigan
Positive section of review
The convenience of how close it is to the college
Negative section of review
The bed was old and very rough to sleep in. The “jet tub” sucked. The jets barely worked. And the shower. Talk about barely getting wet.
San Diego, California
Positive section of review
Bed was comfortable. Pool was refreshing.
Negative section of review
Cost of parking was exorbitant. When I had to use the parking garage, it was very inconvenient for an older woman with hip pain.
Key West, Florida
Positive section of review
Staff was incredible and helpful.
Negative section of review
Nothing we didn’t like.
Branson, Missouri
Positive section of review
Location Staff
Negative section of review
Not much
Pittsburgh, Pennsylvania
Positive section of review
Location
Destin, Florida
Positive section of review
Location
Negative section of review
The conditions
Atlanta, Georgia
Positive section of review
N/A
Negative section of review
My partner and I booked this property for a night and first impression was that it looked like a motel. I don’t know how it has multiple stars. My partner and I got in bed to find a big roach in the sheets. We packed up our belongings and asked front desk for a refund. Because we booked with booking.com, front desk told us to call booking.com. We checked out for the night and got ahold of booking.com. We were told to wait for the manager from best western to approve the refund via email. I have called best western everyday to speak with the manager, to ask that they respond to the booking.com email and approve our refund since we were there for 30 min max before checking out. But every-time I call, front desk says the manager is “in a meeting”. Therefore, i still have not received a refund. DO NOT STAY HERE.
