1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Portage, Indiana
Positive section of review
Comfortable bed, good lighting, good shower pressure, good fan in bathroom, fairly quiet a/c, very decent breakfast choices.
Negative section of review
Housekeeping is not adequate, bathroom floor was sticky. 100% needs new carpeting in living space.
Edinburgh, Indiana
Positive section of review
Very clean and conveniently located. Staff was super friendly and hot breakfast was a good start to our day.
Negative section of review
Nothing
Paris, Tennessee
Positive section of review
Breakfast was very good. Area was very clean and open.
Negative section of review
Not crazy about outside doors but area was very quiet and felt safe.
Orlando, Florida
Positive section of review
The pool, the room was clean, location to places
Negative section of review
The front desk lady when I checked out was not pleasant. The tub was falling apart- the spikot and tub piece to hold the water in was falling off.
Allentown, Pennsylvania
Positive section of review
Privacy and customer service was great!!!!
Negative section of review
I had no issues
Watertown, South Dakota
Positive section of review
Breakfast was good
Oklahoma City, Oklahoma
Positive section of review
Clean rooms.
Negative section of review
The breakfast was cold. That was disappointing. You could smell cigarette smoke in the vents from the smokers right outside the front doors.
Secaucus, New Jersey
Positive section of review
Nothing
Negative section of review
Found a bed bug in the bathroom as soon as we checked in. We called the front the desk, and they came up and they said it's not a bed bug.. We checked in at 12:00 am. Woke up at 2:30 am with bites all over of us. After being told it was "not" a bed bug. We had booked 2 rooms that were conjoining and if ours have bed bugs our 2nd room definitely has it. When it came time to check out of the 2nd room, they said they aren't giving us a refund for the 2nd room. We slept for 1 hour, if that. No type of help finding another room, they were fully booked so they couldn't give us another room. And the front desk lady Pamela is the one who said it's not a bed bug, I don't know who she was trying to convince, herself or us. And then became difficult at check out for the second room since there was "no bed bugs" in that room as if we weren't inconveniencing not only ourselves but also our out of town guests we brought here. Absolutely ridiculous. I'd like to also mention that the sofa bed had hair still on it from whoever used it last. We have been sitting in our car for 2 hours now as well. They didn't even try to call other Hyatt's to accommodate us. Super angry and disappointed and now we have to deal with the consequences of cleaning our things.
Kailua-Kona, Hawaii
Positive section of review
Nothing
Negative section of review
I specifically asked the host if there was any cochroaches prior to my arrival. I was told they have never seen one there in over 8 years. Literally not even 1 minute into the gated off door we opened the silverware drawer and several roaches scampered across the silverware. I screamed called the host who berated me and called me a liar. I sent her a video and she then Saud this is the norm in Hawaii and continued to be rude to me about complaining. I immediately left called Booking.com who offered great customer service. I was told I'm getting g my much deserved refund but still have not received it .
International Falls, Minnesota
Positive section of review
Dated mom and pop motel but exceptionally clean and organized room. Would stay there again
