1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Atlanta, Georgia
Positive section of review
I had come here with my newlywed wife and was very excited to treat her to a nice place. The bathrooms were very nice, the beds were comfortable and the view we got was great. The room was also quite clean. Aisha at the front desk was incredibly warm and engaging and was the most remarkable of the staff I interacted with. We were given free breakfast for our stay and they comped the parking which was very nice of them.
Negative section of review
Unfortunately, we left somewhat disappointed. We called down to order a bottle of wine to celebrate but were told the bar had closed 10 minutes ago by the gentleman with braids on the night shift. He seemed pretty indifferent at the fact that we couldn't get one. We had also ordered food to which he didnt allow the delivery driver upstairs (thats standard procedure), but when asked if he could send someone upstairs to bring us our food, he said no and we had to get it ourselves. Again, quite indifferently. Again, no apology or any accommodation. Just come down and get it. I mean, if I was at a 2 star or a 3 star hotel, I would totally understand. But a room here is almost $200 a night, and it's a four star. Im not asking to move mountains, and I was going to generously tip whoever brought it up, of course. He didn't even notify us when it arrived, so by the time I got dressed and left my wife to get it, it was already cold. I swear I never saw that man smile once. Maybe the hospitality business isn't his thing. We were given breakfast vouchers, which was nice, but listen to me when I say that that was the saddest breakfast buffett I've ever seen at any hotel. Nothing was topped up at 11 AM (closes at 12 on weekends). People were picking through scraps at a 20-something dollar breakfast buffet. The pastries come frozen from US Foods, I know because I worked in a coffee shop that sold them a while ago. The scrambled eggs were dry due to not being rotated, and there was no cream cheese for the stale bagel, so I was given Philadelphia packets. One guy behind me waited 40 minutes for a plate of breakfast he ordered a la carte, and the only reason he didn't leave was because it had arrived just as he was about to. Thank God I didn't spend money on that, or I would have definitely complained. Also, the staff were a mess. I've never seen managers and waiters alike be so all over themselves with 6 tables.
Crescent City, California
Positive section of review
I didn't even realize they offered anything for breakfast until the day I left. They only offer some fruit, oatmeal packets, coffee, and tea. The location is phenomenal right on the beach. The rooms look out over the ocean.
Negative section of review
No fridge, no microwave, minimal breakfast with no knowledge that it is even there because they don't tell you. The housekeeping staff does a good job on the surfaces that you see, but if you look up they are missing dusting things like the corners and the vents.
Las Vegas, Nevada
Positive section of review
Friendly staff, clean rooms and comfortable. Excellent location. Mon Ami restaurant was amazing! Will definitely return.
Negative section of review
Nothing
Cherokee, North Carolina
Positive section of review
Price was good, location was good, and I enjoyed having a smoking room, quick security deposit return.
Negative section of review
After I checked in and gave them my security deposit before I even got to my room I got a call from the woman I checked in with saying my card had declined for the payment, not the security deposit, when I had already paid through booking. My room said it had a balcony, a pool view, and a mountain view, but it had absolutely none of those things.
Salt Lake City, Utah
Positive section of review
Close to airport And on train and bus line and close to coffee shop
Negative section of review
Homeless under freeway underpass nearby
Honolulu, Hawaii
Positive section of review
Free breakfast Located near food places Lots of amenities
Negative section of review
No AC
Lihue, Hawaii
Positive section of review
The rooms were clean, spacious, and overall very nice.
Negative section of review
They charge you a deposit and refund it days later. There is also a resort fee that they charge you per day once you arrive.
Los Angeles, California
Positive section of review
Amazing pool and a nice spa in the backyard.
Gresham, Oregon
Positive section of review
Very private and felt spacious.
Los Angeles, California
Positive section of review
T h e rooms were nic.
Negative section of review
The location and cleaillness of hotel.
