1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Los Angeles, California
Positive section of review
Me and my boyfriend stayed here as we travelled to LA for the oasis concert. This hotel was pretty central for us to explore other parts of LA and also travel to the Rose Bowl The rooftop pool area was amazing, loved the layout , decor, and the bar was cool The bed was super comfy and need AC in the room
Negative section of review
The location is ok, I wouldn’t have stayed in downtown if it wasn’t for the concert but overall good experience
Sandusky, Ohio
Positive section of review
The location and room were nice. It was walkable for the kids and there were activities when we were there. The girls liked the pool and we were next to the boat that took you to Put In Bay so they had fun with that .
Negative section of review
It was confusing on how to get into the property when we first arrived. I parked and walked around until I found out how to get in. It wasn't really clear that you use the code at the gate when you first arive. I also didn't like that there was only one key and fob for the room and building. When my son went to the room we didn't have access from the pool to the bathrooms and had to wait for him to come back down so I could take my grandaughters into the building to use the bathroom. We also couldn't just go up to the room with one key if he had already went up from the pool and had to wait for him to come back down to go to the room. I would think with 5 people and 2 parking passes you would have 2 keys for the building and room.
Alamogordo, New Mexico
Positive section of review
Was a good place to stay for the night. Nothing exceptional, just a good place to stay the night and then on to next destination.
Negative section of review
Was a good place to stay for the night. Nothing exceptional, just a good place to stay the night and then on to next destination.
Malibu, California
Positive section of review
Nothing – I was not able to check in or use the property at all.
Negative section of review
The official Booking confirmation listed the wrong address (6300 Zuma Mesa Dr). The real access instruction was hidden deep in a long message thread and impossible to notice when arriving late at night. I drove to the confirmed address, but the entrance was unmarked and inaccessible. I even called Booking.com customer service that night, but no help was provided. In the end, I had to find another hotel at midnight. This property is misleading and not accessible as advertised.
Lenox, Massachusetts
Positive section of review
Room was large and well appointed. Shower was really nice.
Negative section of review
Different not having contact with a person, but it worked fine.
Brooklyn, New York State
Positive section of review
Clean rooms love the coffee shop
Negative section of review
Room had no air, was told to switch rooms two times. Gave us fans for second room because we had plans for daughter and couldn’t move again. No one ever came to fix air. Did not give any discounts and I’m a Bonvoy member.
Southaven, Mississippi
Positive section of review
Our stay was terrible
Negative section of review
11 of us had driven in from Chicago & reserved 4 rooms and all 4 rooms wasn’t cleaned thoroughly the rooms had bad odors due to the carpet needing to be shampooed, the microwaves was too nasty and roach infested to use, the rooms had different size roaches I told the Supervisor Kal about it and instead of accommodating us he was rude & only put down some bug traps but we went out and purchased some Raid Roach Spray, disinfectant cleaners and air freshener to make our stay some what comfortable also we wasn’t able to get extra towels unless we wanted to pay for them which is ridiculous. If we hadn’t booked through this site we would’ve canceled our rooms and went elsewhere I’ve never had a bad experience until now
Senatobia, Mississippi
Positive section of review
Everything was great
Negative section of review
I have no complaints
Los Angeles, California
Positive section of review
Nice interior
Negative section of review
Ac broke and we never got the refunded money we was told we was going to get
Tusayan, Arizona
Positive section of review
Breakfast
Negative section of review
N/A
