1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Lexington, Kentucky
Positive section of review
The staff was very friendly and helpful; we were able to check out earlier and get a refund for the remaining days of our booking. The price was good.
Negative section of review
The hotel smelled really weird; it wasn't clean; the carpets smelled old and like someone used to smoke there many years ago, and it was never properly cleaned. The air conditioning in our room was very dirty; we could see how dirty it was just by looking at it; when we turned it on, it smelled awful. The bed was not comfortable, too soft. Breakfast was almost non-existent.
Laughlin, Nevada
Positive section of review
I love how friendly staff is. Food in every restaurant was amazing. Clean for having people giing in and out. Rooms are nice and dont smell musky.
Negative section of review
People smoking strong Marijuana around small children in the beach area. It was reported to security, but they did not come down to the beach and check. He just stayed in his golf cart and waited.
Osage Beach, Missouri
Positive section of review
Never had to leave everything right there!! Our bartender Shawn was absolutely amazing and made the best drinks!!
Melbourne, Florida
Positive section of review
Nice, fresh fruit was great. Staff was amazing. It would have been nice to have a toaster oven for the breads.
Negative section of review
There was noticeable water damage. Maybe something with the odor.
Midpines, California
Positive section of review
Very rustic and peaceful. If you’re looking to destress, this is a great place for that.
Negative section of review
The distance one had to hike too for a bathroom. Not for anyone who cannot utilize stairs easily as it is a climb.
Ventura, California
Positive section of review
The property was close to beach it was very nice
Negative section of review
We paid almost $700 for two nights and they charged us 10$ for WiFi and charged us for the worst cup of coffee. I’ve been to the worst hotels and they still offer free coffee in the lobby. Just seemed like they were penny pinching.
Denver, Colorado
Positive section of review
Clean rooms, beds were comfortable!
Negative section of review
No place to set for breakfast!! Breakfast was very good!
Los Angeles, California
Positive section of review
Nothing except for the location.
Negative section of review
This review is aimed at future customers of this location. This is not a hotel or a compound with apartments to rent. Top Floor Executive does not own the property, this is a one apartment rented by an owner in the Tierra del Ray compound. You cannot expect any service or support from the management as they have nothing to do with the offered service. I even think that the apartment is rented without tbe knowledge of the management of the compound. Also, you can check the reviews of the building to see it is a maximum 3-star location. The apartment itself is very worn and does not look at all as on the pictures. The bathrooms have mold. This for me is a scam as it is advertised as a 5-star hotel, but it is not a hotel and it is not even close to 4 star location. For these money, you can go to every 4-star hotel in the area and have all the amenities. The only advantage is that it has 2 bedrooms so if you need more space, it offers it. But expect very low quality. Finally, the owner is very aggressive. When we tried to discuss the situation with him instead of a normal conversation, he started to threaten us with authorities and immigration office. Overall, stay away from this location.
Boston, Massachusetts
Positive section of review
Excellent location and food
Panama City, Florida
Positive section of review
They had semi truck parking
Negative section of review
The staff could have been a little more friendly