1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Orlando, Florida
Positive section of review
I liked the shuttle to and from the park. I drunks were okay very expensive. Starbucks location was nice.
Negative section of review
I did not like the food overall, it was gross the people handling it did not take very much care either. The food was sooo expensive but gross it was hard to justify purchasing because we knew we weren't going to eat it. We tried to purchase things that required very little attention after tasting like fries...fruit but so expensive 6 dollars for cup of cut up fruit pieces. The pancakes even were gross how? Then u throw all the food in a cardboard box with nothing in it....gravy all types of foods just seems cheap and like u don't care for all the money being spent. You have to pay extra to get your packages you already pay to ship to you. They lied about receiving one of my packages even though it was verified and signed for.....didn't get the package until after the event was over! My daughter and I locked our keys inside....grant it this was my issue but it took 4 times going to help desk and a shift change to request someone to open to get results. All you really get for staying in universal is 1 hour early access to the park which is about the equivalent of 1 ride before everyone else comes in if you make that. So not worth the extra cost prior we stayed in Kissimmee and it was so much better and cost effective and were able to make our own meals so food was good also. Pool and resort not crowded deff better option overall!
Marianna, Florida
Positive section of review
Breakfast was decent, just the same thing almost everyday. Location was good. Nice employees
Negative section of review
Beds were a little uncomfortable, and pillows seemed flat.
Boston, Massachusetts
Positive section of review
Location was excellent. Short walk to TD Garden.
Versailles, Kentucky
Positive section of review
Charming property and very hospitable hosts.
Staten Island, New York State
Positive section of review
Staff was friendly and so helpful.
Negative section of review
For the cost breakfast should have been included. Ice machine on our floor was not working.
Salado, Texas
Positive section of review
Was fine ,like all these hotels
Negative section of review
The front desk when checking out early do to change in schedule was beyond rude , just plain mean and disrespectful, will not ever stay with you again because of this type of service.
Chandler, Arizona
Positive section of review
Comfortable and quiet room
Negative section of review
Everything was wonderful
Pigeon Forge, Tennessee
Positive section of review
The location was nice
Negative section of review
No towels Very run down Staff not friendly
Merrillville, Indiana
Positive section of review
The staff
Negative section of review
The breakfast was horrible! Ran out of food so there was only cereal. Even if it was stocked, it was pretty lame compared to other hotel breakfast.