We just completed a multi-day stay and were so incredibly satisfied with our experience! This location is fantastic, offering quick and easy access to the freeway, which made getting around a breeze. The room itself was great—clean and comfortable. However, what truly made our stay outstanding was the staff. Michele and Terri at the front desk were absolutely amazing, always so helpful and welcoming. What sealed the deal for us was how they handled an unexpected issue. When our air conditioning went out, we were sure we'd have to pack up and move rooms. Instead, we returned later that day to find the entire unit had been replaced! There was even a little card and some chocolate from Arthur, a personal touch that meant so much. Thank you, Arthur! This level of service is rare and truly made for a happy and memorable stay. We can't wait to come back!

Location: 7/10 : near Busch Gardens Amusement Park(1 mile) and University of South Florida(2 miles). Grocery stores such as Windixie and Publix are within walking distance(800 meters) Price all else considered in Tampa: 10/10 Cleanliness: 6/10 you share the common area and restrooms with other guests. Quiet factor during the night: (6 to 7/10) it seems like you're in a forest(woods) at night with the noise. First week, I heard frogs. The following week after, I heard raptors and crickets. Ie: Falcon. In the morning, sometimes, you have small birds chirp. The also had a pineapple fruit that grew ripe over the course of 3 weeks. They have kitchen utensils, cutlery, refrigerator, washer, and dryer in the common areas.

a. I prefer my own bathroom to include toilet. b. I don’t like the smell of weed or what people say 420 (numbers are quite random) (applicable outside the house). c. The task of maintenance of common areas need to be delegated to the tenants with equal proportion or responsibility or the staff needs to clean up after the tenants for the common areas.

SpringHill Suites was our go to hotel for our family vacation every year at VA Beach. Unfortunately, there was not anything to like during our stay this year. It was a horrible stay, the staff was extremely rude, and the the bed was shot and not usable.

There were a lot of issues with our stay this year, but the most serious issue, however, was the condition of our room. We reserved and paid for a room with two king beds, yet one of the mattresses (the one nearest the balcony) was completely unusable. It sagged severely in the middle, making it impossible for two people to sleep without rolling into the center. I reported this to the front desk on Monday morning, and after repeated attempts—three separate conversations over the course of our stay—no one from maintenance ever came to inspect or address the issue. Each time I was assured that someone would look into it, but there was no follow-up and no resolution. As a result, my wife and I spent the entire week sleeping uncomfortably, clinging to the edges of the bed to avoid rolling into the sagging center. On the final evening, I asked to speak with the manager on duty and was told there was none present, only to be given a name JD Banahan - Front Desk Manager and told to return the next morning. At checkout, I was too exhausted from dealing with the issue all week to pursue another conversation that, based on our experience, seemed unlikely to resolve anything. This stay was both disappointing and frustrating. We paid a premium price expecting premium service and accommodations, but instead received the opposite—poor service from some staff, no follow-up on a major room issue, and no effort to make the situation right during our stay.

The location is absolutely amazing… peaceful and quiet; yet right down the street from a host of really, really good restaurants. It was a seamless check-in & checkout process as well. I would definitely come back.

Absolutely nothing - it was just what I needed.

Clean and modern property. Good location to explore Laguna and surrounding area (can access LA and San Diego at around 1.5 hours each).

Unless you call through to specifically ask for light touch room service (pick up wet towels, deliver fresh towels, take out trash), they do not come. 25$ per night for parking is ludicrous, they know you cannot go anywhere else.

Close to boardwalk close to beach close to good restaurants for breakfast lunch and dinner

Nothing worth complaining about

Location is Ok, that’s pretty much the only good thing about it.

The hotel clearly states that check-in is at 3:00 PM. However, at reception, they failed to provide our accommodation on time, delaying it by an hour because the rooms weren’t cleaned promptly. When I asked why the check-in was delayed and how we could be compensated, the person at the desk (whose name was Destinee, I believe) started acting rudely and refused any compensation. She claimed the hotel is not obligated to check anyone in at exactly 3:00 PM, but instead (quote) “anytime starting from 3 PM” (so don’t be surprised if they check you in at 8:00 PM with no compensation, then charge you a late checkout fee if you’re even 10 minutes late). When I showed her the hotel’s own policy on their website, she simply replied, “Whatever.” As a result, my family of five had to wait an extra hour after a 16-hour flight just to get some rest. Another issue was the elevators. The building has over 30 floors but only three elevators, and just two of those were actually working. Since hotel personnel use the same elevators for their own purposes, expect to spend up to 20-30 minutes waiting for one.

location, cleanliness, space

N/A

Staff are super friendly and supportive. The room was spacious and within walking distance of restaurants and entertainment.

The bed was a little uncomfortable and we had a problem with the temperature being either too hot or too cool.

Wry comfortable room and bed.