I was told by booking .com that my stay 8/25/25 was 144.00. When I got to the hotel it was 244oo. When I asked about that price. The clerk said. Where is you payment. Your deal was "pay when you stay " so I had no receipt. So I ended up paying 277.00 for my room. I will never use this sevice again!

Above

This was our first time in a Courtyard. We chose it because of its location close to the places we we were visiting, and its proximity to 3 dining options without need of a car: Texas Roadhouse, 3 Amigos, Raisin' Cane.

When we checked in, the answer we got to our "Good evening! We have a reservation." was a curt "Name?"- No "good evening" in return, no "Welcome to the Courtyard", nothing. Like standing in a food line in a fast-food restaurant. Nobody helped with the luggage; luckily I spotted a cart in a corner which we were able to use. On the next morning, the answer to our “Good morning! Where’s breakfast?” was a curt “There!" Breakfast was very disappointing. Some options were shown on the board, but not available. The avocado toast was not fresh fruit but an insipid spread on soggy whole wheat. The French toast looked like it was reheated, there were some decorative strawberries. Everything we tried looked like purchased in a cheap bodega. When we asked to have a muffin to go, we were told they were old and for display only. We ended up either skipping breakfast altogether or just getting coffee and a yogurt. The hotel seemed to be understaffed, with the manager also preparing the breakfast in the bistro. Staff gave the impression of not having been schooled in hospitality. They were usually not greeting the guests except for one woman who seemed to be one of the cleaning ladies. Nobody seemed to be proud of working there. There was one exception, a young lady named Armani, who actually asked if we were enjoying our stay so far and where we were from. And on the last day of our stay, the manager actually smiled at us. The room was dimly lit with only indirect and low-wattage lighting. On the first day there was a roach in the shower. The mattress was old and sagged in the middle, no way to sleep face down. The washer in the laundry on the ground floor was dirty and rusty on top. On the day of our check-out I was e-mailed a statement of charges which was $ 30.00 higher than the final price indicated on my booking.com confirmation. The manager assured me that the final charges on my credit card would correspond to the booking.

Not the best location and parking was $30 a night extra! The rates were already to high for the location. Breakfast was limited. Not many healthy options. It was clean.

The size of the room and bathroom were super small. I have never been in a hotel room that small.

The clerk at checkin was extremely nice and helpful. Liked the TV. Turned on and was easy to find the guide and set the sleep timer. A pleasant suprise.

The location, it was a difficult place to find. The address and the GPS didn't match. The air conditioner/heater was difficult to adjust. The controls were not intuitively obvious and I had to call the front desk to come up and show us how to adjust the temperature. A simple thermostat on the wall would be a lot easier. I din't like the breakfasts. Same old stuff you see everywhere. Pancake/waffle machine didn't work. I have yet to stay at a place when one did work. I thought the room was over priced for what I got.

We loved the convenience of where it was we needed to be. It was a clean room and hotel. We loved the Well House pub that was attached to the hotel too!

Nothing it was a great place to stay!

A bit dirty rooms with hair and dust, but otherwise good

Great view and room. Can't beat that.

No AC and hence the room gets extremely hot, due to the large sea facing glass window.

Location and attached bar

Amenities, odor in room, no body wash in shower container, had to wash with shampoo

Easy to find.

Could use door maintenance throughout building.

Location

The bed