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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Costa Mesa, California
Positive section of review
Great value at just under 100 per night. The rooms are immaculately clean (the housekeeping staff is awesome) and the AC units in the rooms BLAST cold air. Don’t even need the fridge in the room, just leave the AC on and you’re good. John at the front desk is the man too! Always in a good mood and knows the area well for pointers on certain places or things to do. I’d stay here again anytime!
Negative section of review
Nothing comes to mind. The place is awesome
Honolulu, Hawaii
Positive section of review
Great location, clean and excellent views. Our service maid, Zhi Yi was the most friendliest, appreciative lady. Loved seeing her smile every morning and having a chat.
Negative section of review
The escalators were under maintenance a lot and the breakfast was inconsistent.
Hayward, California
Positive section of review
Felt like at home, the stuff is very cute and great, rooms are very big and comfortable, I definitely will stay here one more time
Negative section of review
Nothing
New York, New York State
Positive section of review
Hotel.is well located, very close to.the metro station and 10 min walking distance by Time Square
Negative section of review
Room is extremely small, you don't have apace to move for a family of 3 people standard room with king bed and sofa - strongly NOT recommended. Food had very limited options, very sweet and space for the breakfast was not.enough to accomodate the number of gueats. More than that in our last day we were needed to eat breakfast near reception!!! Elevators cannot accomodate the high flow of people, especially in the morning! This was not an experience we would like to have in the future in NYC!
Iron Mountain, Michigan
Positive section of review
The price. The staff I interacted with were friendly.
Negative section of review
The biggest thing: the interior door frame was cracked. Someone had obviously tried to break into the room and the motel never bothered to fix the door frame. Testing the door you could tell it was loose, like it wouldn't be much effort to finish the job. I did not feel secure in that room. I should've looked into getting another room. The beds were also hard and cheap. Plenty of covers though! And the breakfast was very basic, to say the least. Almost like, why bother?
Lake George, New York State
Positive section of review
Friendly staff, nice room, easy parking
Negative section of review
I would have liked a later check out
Chantilly, Virginia
Positive section of review
Room and swimming places are ok
Negative section of review
The hotel has the worst reception staff I’ve ever encountered—uncooperative, unhelpful, and completely careless. When I informed the receptionist that I was heading to the airport, I expected at least a basic level of support. However, when I came down with my luggage, he simply told me the bus had already left. He never called me to come earlier nor asked the driver to wait a minute. As a result, I had to pay $20 for an Uber to the airport. It wasn’t the extra cost that upset me, but the complete disregard shown by the staff. When I confronted him, he responded disrespectfully, without any sense of regret, showing zero concern that a guest was upset. This clearly shows a lack of training in even the most basic customer care. On top of that, the breakfast is shockingly poor. They offer only two or three options, served with disposable plastic cutlery, while pretending it’s a “proper” breakfast service. This hotel does not deserve to charge for breakfast, and I strongly advise future guests not to pay any additional fee for it.
Houston, Texas
Positive section of review
Location. Size. Style. Security. Cleanliness
Negative section of review
Nothing
Greenville, South Carolina
Positive section of review
I’m not a breakfast guy