1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Camp Verde, Arizona
Positive section of review
We booked on booking.com. First, we were unaware that the Lodge was different from the "Cliff Castle Casino." So when we booked the price was 89.00 a night, which was great. As we were checking in, we were made aware that there was a difference and she continued to upgrade to the Cliff Castle Casino instead of the Lodge. I asked if the same price would be honored, and she responded, "yes". When checking out, the price was totally different. She never made notes to the price being honored.
Negative section of review
They are going back on their word about the pricing. If they had said the price was different, then I could have chosen to keep the booking at the Lodge
Stateline, Nevada
Positive section of review
LOCATION & FACILITIES WERE IMPORTANT AS WE ARE BOTH HANDICAPPED, MYSELF IN A WALKER. WE DID NOT WANT TO GO OUT TO RESTAURANTS IN THE COLD SNOW.
Negative section of review
THE AMERICAN RIVER RESTAURANT CLOSED@ 2:00 PM ON 3/26 WITH NO NOTICE. ON 3/27 THE HRS WERE 7:00 am TO 9:00 pm. BREAKFAST WAS GOOD, BUT WENT DOWN FOR DINNER & CLOSED AGAIN @4:30 pm. THE DINNER PLACE UPSTAIRS WAS TOO PRICEY FOR US. THE FOOD COURT HAD PIZZA & HAMBURGERS & THE ASIAN PLACE CLOSED.
Redding, California
Positive section of review
Your front desk people were very helpful. Nicoletta was especially profesional.
San Francisco, California
Positive section of review
Staff was extremely friendly. Rooms very nicely appointed.
Negative section of review
Wish there was a gym.
Palm Springs, California
Positive section of review
Location and pool were great. Food was good as well.
Negative section of review
We had a very dirty room. Dirt and stain everywhere. Our bathroom had cracks and chips in the tub, the plumbing made groaning noises and the water would not stay a consistent temperature. Each person in my party experienced burns from the shower going from freezing cold to scalding hot. The front desk was no help. We requested help but never received it. Never will book there again.
Branson, Missouri
Positive section of review
We loved the layout. It was very nice!
Negative section of review
The bed was very hard, had a rough time sleeping on it. The jets in the tub didn’t work which was very disappointing considering the price.
San Diego, California
Positive section of review
Location- friendliness of staff
Negative section of review
Breakfast My room not being cleaned even though it was requested.
Lubbock, Texas
Positive section of review
Personal service
Pismo Beach, California
Positive section of review
Great View