1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Columbus, Ohio
Positive section of review
Fireplace outside was comfy. Microwave in the lobby was a good so no need to always eat outside. Hotel rooms in the main building were decent. Gym did its job. The hotel works quite alright for a work trip.
Negative section of review
The loft room that I had booked was very dusty and Sonesta failed to clean it properly. Moving to the regular rooms helped, the room was nice up there. It was at first difficult to deal with the front desk to sort things out and they just blamed me for having booked through "a third party" a.k.a. booking.com as if that was a licence to be unhelpful. (That changed after I reported the cleanliness issue ) The property did not answer my questions via booking.com before my stay, but instead send automatic messages where they tried to market more expensive rooms. I would double check what the destination fee is all about, whether that is included in the room rate and whether breakfast is included or how much they will charge for you in order to avoid surprises upon arrival.
Blackwell, Oklahoma
Positive section of review
Staff was very nice. Bathroom was roomy and walk in shower was perfect. Beds were comfy and even though there were a lot of guests that night it was quiet. Breakfast was also very nice.
Negative section of review
The only thing I noticed was the faintest whiff of what smelled like marijuana in the hallway. I wasn't sure so I didn't say anything.
Mounds View, Minnesota
Positive section of review
Requested room on main floor and they did reserve one for us. Price was reasonable.
Negative section of review
Around headboard of bed, needs to be cleaner between bed and nightstand. There was also a dry used wash rag on the top of the shower curtain that was left by previous occupant.
Las Vegas, Nevada
Positive section of review
Comfortable, clean and Great location
Negative section of review
The check in guy at the desk
New York, New York State
Positive section of review
The location was very convenient
Negative section of review
It feels a little dated, the bathroom could have been cleaner.
Kailua-Kona, Hawaii
Positive section of review
The macroni salad was amazing
Negative section of review
Drinks were watered down. They didn’t have much drink variety or options . The hotel was outdated . Front desk was rude . They offered other “light skin “ guest complimentary drinks and water and didn’t do the same for us. Mind you , we had a suite and paid plenty for our beach front room.
Tempe, Arizona
Positive section of review
The room was Very Impressive
Santa Barbara, California
Positive section of review
Perfect location
Negative section of review
The breakfast definitely could be better, at least eggs and fruits
Lubbock, Texas
Positive section of review
Cool concept.
Negative section of review
Rooms were really hot.
Peoria, Arizona
Positive section of review
Clean
Negative section of review
False advertising in breakfast included