1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Cocoa Beach, Florida
Positive section of review
I had to make an emergency flight to Florida because my sister had surgery and had gone into an unexpected coma. She was diagnosed with sepsis and died shortly there after I booked a room for five days for just myself and although I had slept at the hospital three of those nights, I knew it was my duty to pay for all five nights. When I went to check out, I discovered that I was also charged for another night and nobody can seem to be able to figure out why that happened. I explained to the manager when he called me at the hospital, and told him that it was just me all by myself, and I had only one room and it was an error on someone’s part and I should not be charged. He apologized and said he would take care of it. I’ve been learned that he charged me for night and simply would not take it off my bill, it’s all been very upsetting.
Negative section of review
Please read the statement above
Chattanooga, Tennessee
Positive section of review
The cleanliness, design, and train cabin theme of the room. The patio was nice for relaxing in the sun and coffee in the morning. The shower pressure was excellent, and the AC kept the room cool. The location was perfect with several tasty restaurants within walking distance.
Negative section of review
Parking ticket on the first night in a spot we were directed to park in by the door attendant. . Hotel took care of the ticket. Based on other reviews, this happens a lot, and there should be a better system to notify the ticketing agency which vehicles are guests.
Sedona, Arizona
Positive section of review
Not much. Room was clean, parking was close in. Relatively quiet, but that was probably just lucky. Lots of waste cans, which helped because there was NO HOUSEKEEPING. Bed was comfortable with nice big pillows.
Negative section of review
3 night stay at over $250 per night and NO HOUSEKEEPING, announced to me in no uncertain terms upon check in. Claustrophobic small "king" room with one window that looked out on the walkway. Tiny TV. $25 per night "resort fee" - for what? This is NO RESORT. It's a glorified Super 8. Average breakfast, exactly like a Super 8 right down to the cereal dispensers and make-your-own waffles. Yet you must "check in" for breakfast each morning. What, do they have a problem with non-guests coming in to eat their stale cereal? No fresh milk or half & half for coffee, just those wretched little cups that explode when you open them. The property pictures are highly misleading. The pool is microscopic and dirty. One ice machine on the property by the front desk. Non existent water pressure made showering tedious and unpleasant. I gave it 2 stars because the outdoor area of the property was well maintained. Will never stay here again.
Clute, Texas
Positive section of review
I liked how much room the king room offered. Front desk girl was so sweet and helpful. very comfortable bed.
Negative section of review
I think the experience would have been perfect if they updated a few things about the room (like replacing the grout etc).
Gahanna, Ohio
Positive section of review
Clean rooms and awesome front desk personnel. Love the proximity to Easton Mall.
Negative section of review
n/a
Panama City Beach, Florida
Positive section of review
Awesome ocean view and access parking was great rooms were very nice
Negative section of review
Steps
San Angelo, Texas
Positive section of review
The staff know who I am and check ins are easy
Negative section of review
That I had to check out
San Antonio, Texas
Positive section of review
Clean, friendly hotel was nice.
Negative section of review
The bed wasn't comfy at all. And it says breakfast included but u had to pay for the breakfast items.
Houston, Texas
Positive section of review
Not much
Negative section of review
I Felt Unsafe, marijuana smoking, the door to my room had been tampered with, the tub had stains, I had bed bug bites in my scalp and back side of my body, broken fence in the parking area, elevator did not work properly.